PetSmart

I don’t even know why i even bother taking my dog here when I visit my family in MI.
I will break this down into 3 parts: Grooming salon, Banfield and the store
1) the grooming salon: Horrible. i can’t speak for all the employees in grooming, but the Salon manager, Tammy is incredibly rude and incompetent in her position. went to banfield (same location) a few days prior get the bordetella shot for our upcoming grooming appointment.
Vet checked our dog, and everything was great and healthy on our dog. gave the bordetella shot, and that was that. fast forward to a few days later to grooming appointment. When we picked up our dog, he started scratching himself a lot. We figured he must have been sensitive to the shampoo they used, and didn’t think much of it. Fast forward to a week later, the scratching became a ²⁴⁄₇ nonstop issue. I took a comb and looked at my dogs fur to see what was going on… BAM! flea dirt, fleas! Called grooming and asked to speak with the manager which was Tammy. I told her about what had happened last week in grooming and was very upset (as our dog has never had fleas and is on Sentinel monthly) She kept going on and on about how i should call the vet and/​or exterminator. I asked her over and over that I would like a complimentary flea bath for my dog since they were the cause of it. She basically didn’t budge till I had to keep repeating myself over and over how it was solely their grooming that caused the fleas. When i brought my dog in person later in the day, she was there and didn’t make any eye contact and was rude, rude rude.
I will NEVER take another chance and bring my dog in here again. We live in NYC and SF where the dog population is more than people, and never had any issues with fleas in grooming salons, daycare, etc… this is the first time he’s gotten them, and its all b/​c of this horrible grooming salon.
2) Banfield. i would give this 2 – 3 stars. the woman vet there (short, wavy hair) has been there for at least 3 years and is pretty ok. some of the vet techs really lack any knowledge of anything animal related. while some of the staff seem pretty nice, I don’t really trust that they are really knowledge and wouldn’t risk taking my dog here for anything other than a routine vaccine. they also do not take insurance which is super annoying.
3) the store: first, I don’t like how they sell animals of any kind in here. second, they just don’t carry high end stuff (like Ojen, stella and Chewys raw food, Etc) its all the big brand generic stuff… I find that the smaller, independent stores carries higher end items
All in all, I will not be coming back when I visit MI

Smaller and older than the other PetSmart stores I’ve been to. They have a good selection, nice PetsHotel with a lobby, but the staff was what really sold the place. The girls and guy in pet care were super friendly and knowledgeable, the cashiers were friendly, and one of the girls in the hotel actually came out of the lobby when she saw me admiring the set up to say hello and ask if I needed help. Really friendly and helpful.

Whenever I come here I have a problem! I understand pet stores may not be the cleanest of all places, but this place is filthy! The smell is unbearable! I usually take my dog to the chesterfield location, but in a pinch will come here because it’s a little closer to home. The record keeping system is awful! They wouldn’t release my dogs heartworm that I paid for already in my wellness plan without seeing my dog first… Even when the chesterfield location gave them and me the okay to pick it up there. I would never let the groomers here touch my dog! It’s so dirty, clearly not filth from that day’s work but from poor sanitation overall. It looks like they’ve never cleaned the whole store. The groomers refused to cut my dogs nails because they claimed his rabies expired… He just got his 2 year Rabies and every other shot updated less then 2 months ago at the pet smart in chesterfield. Sorry I don’t carry his paperwork on me, when I know I’m going to the same store.

Just like most Petsmarts. Highly overpriced [Check amazon] and poorly housed animals. The feeder fish are most times either sold out or look sickly. Also last time I was there, I walk into an isle and there was a nice big pile of dog poo. Overall the place is dirty, smelly, overpriced and under staffed.

This review is based on the Pet Hotel.
I was very nervous to bring in my dog, because on her own turf, she is very protective, and can come off as downright scary!
I walked in with my muzzled pup, and within minutes, the gals had her wagging her tail and enjoying a treat and getting ready for her stay.
I seriously could not have been more at ease leaving my girl there for the weekend, as I felt she was in really good hands. I called the next to check on her, and the staff was really great with my inquiries as well.
I was referred to Pet Smart by the trainer that had come to my house previously to work with us… I figured, if she worked there, and others were half as great as she was with my dog, I’d be in good hands.
I will most certainly use their services again.
I thought the cost ($ 33/​night –holiday rates) were really reasonable as well.
Very happy and satisfied customer, and happy pooch!
Thanks Pet Smart!

Any place that bans my baby blue 15 week old pit bull from all classes and groomers is a horrible place to me!

The store itself is fine. The vet is what I have a problem with. I had a very sick kitten and ended up racking up a huge bill. They seemed more concerned about pushing their pet insurance policy than with the welfare of my pet. And honestly, at the moment, I wasn’t sure if my new kitten would survive the week better yet an entire year’s worth insurance. And I made it clear that I couldn’t afford the visit yet a monthly fee for a plan… even though I would get a slight discount if I signed up.
Then for the fallow up visit, my kitten had pink eye and I asked if I could bring in my other cat as well since she was showing symptoms but didn’t need work up. They said yes. They ended up charging me for two visits since I brought both animals. I suppose that’s fair but it was a miscommunication that cost me money I already didn’t have. I ended up spending $ 800 on two appointments and they don’t have a payment plan.

Just like any other pet store, Pet Smart offers a variety of needs and wants for most pets. The store was clean, well presented and has a pet hotel. Kind of cool, but I doubt I’d ever just leave my dogs with someone that works the counter. Just my personal preference.
My review on this particular Pet Smart is based on the woman that was «assisting» my boyfriend and I when we went in a few days ago.
Her name is Martha.
Martha was somewhat helpful, because she was able to show me where things were. However, I would have rather not encountered her at all. She was absolutely condescending, arrogant, and rude. I understand, I don’t know everything there is to know about mother’s replacement milk (our puppy is quite young), but there is no reason to take it out of my hand, and say to us «Here, I’ll read you the ingredients and whenever you hear something that actually sounds like puppy food, you can stop me.». Lol. I was speechless, and that’s saying something.
Then she proceeded to tell me what she thought to be best, and gave me a list of ingredients that included pancake syrup, goats milk, raw egg (raw? really? .) and some other off the wall ingredients and tells me that THIS is exactly what I’m supposed to do, because this is what SHE does.
She THEN goes on to whisper to us. «If you are interested, I know a woman that has fresh unpasteurized goats milk. She milks her goats and freezes the milk, and sells it. But if you tell anyone, I’ll call you both liars». W T F.
I’ll be finding a new Pet Smart. It’s sad how one awful (I wish I could underline awful a hundred times) employee can drive away business.
On a happy note, all of the other employees I talked to were super friendly and nice. Find them. Avoid Martha.
My star rating: I want to give it two stars, because of Martha. However, the other employee’s and the overall appearance/​cleanliness of the store earned it another star. Just duck and roll if you see Martha lurking in the aisles.

This Petsmart is just like any other dog store! But it seems to be super busy! I like the fact on Saturday mornings they host a local animal shelter to come and help adopt their pets!
I rarely ever have to wait in line and they always seem busy. This particular store offers a «animal hotel.» This is equivalent to a animal daycare, for people that work all day, or are out of town for a vacation. I didn’t really check into their prices, but I have heard that it isn’t that bad, and I actually know a couple people have utilized their services.
This store has live pets as well, lizards, birds, rats, mice, hamsters, and fish.
I always go here to buy my science diet dog food, and some treats. Treats for my animals seem to be priced a little higher here, but the convenience of everything in one spot for my dogs is perfect.