Holiday Inn Express & Suites Detroit – Utica

I literally have no words for how helpful and friendly and downright amazing this staff is. Especially Anna, who was extremely helpful in the days leading up to my wedding. Highly recommended and will definitely stay here again. Honestly I would give it ten stars if I could.

I find Holiday Inns to be an economic alternative. It’s not the best hotel, but for what you pay, it’s not bad.
Room: decent, good sized bed, good sized bathroom. My husband always does a quick sweep for potential bedbugs… And luckily, there were none! The walls were adequately thick enough. We could hardly hear any adjacent neighbours chatting or people walking and talking outside.
Amenities: Pool was empty for the duration of my stay, but then again it’s hard to trust how clean a hotel pool is. It was a decent size for a swimming pool. I don’t love how it’s on the main floor so everyone will pass by as they go to the elevator. Gym is the size of a large walk in closet. They had a few treadmills and a set of dumbbells. No other weightlifting machines available. WiFi is pretty stable, but once you’re back to the ground floor, you’re cut off.
Staff: although they kind of bicker in the hallways, they are kind to the guests and stop when they know you’re there. I’ve been to other stores or establishments where the staff will continue to insult each other or the management. The staff are friendly, patient and willing to take the time to clean or to resolve any issues.
Food: complementary breakfast is not good. But it’s free. So just choose wisely. You’d only come down if you want to just get full… Not for taste.
Its clean rooms, friendly staff and low cost are enticing enough to come back to this no frills type of Hotel.

My coworkers and I ended up here after fleeing from our previous hotel. This hotel was a huge step up from our last place. There are plenty of good things to say about this hotel. Some of us ended up with rooms with jacuzzi tubs (I was one of the lucky ones). The rooms are very large and the entire hotel is very clean. The staff is very friendly and there are even free cookies. The breakfast available in the mornings was very good. Lots of choices. The gym was small but very clean and functional and the pool was a saltwater pool.
The hotel is located to a lot of amenities and next door to a Dave and Busters which was great. There is a McDonalds and a National Coney within walking distance. Within a short drive are many different stores and resturants.
The only negatives that I encountered is that the wifi was not the greatest and the kitchenette was only a mini fridge and microwave.
I earned plenty of points as I was there for quite awhile for work and will be returning to the hotel this summer for vacation.

Second time I stayed here and I will stay here in the future. Checked in pretty late since we drove in from out of town. Front desk lady was real nice. The room was a good size and the room was clean.

Very nice associates however, we’re disappointed in the smoking room we recieved after another guest smoked in it. The carpet was torn in spots, the wallpaper was falling off in spots, and the jacuzzi jets were not all there. For the price we paid, this trip wasn’t worth the money but we would come back again.

I’m torn. This place is pretty new and it’s pretty clean. Nice rooms with free wi-​fi and a great selection of channels if you’re stuck in your room working. While in my room, I never heard anybody else walking around in the adjacent area. Those are the good things.
The continental breakfast is pretty horrible. Whoa. Even the coffee was nasty. While some of the staff was friendly, when I checked in, the person assisting me stopped for a good 5 minutes or so while instructing someone else on how to perform another task. It’s not really a huge deal, but since I was trying to meet the rest of our group down in the lobby as soon as we checked into the room, I was in a bit of a rush.
So, it’s just an okay for me. It was really inexpensive, but I’m not sure I’ll be back.

Daughter lives in area & took granddaughter so mom & dad could have a «date» night for son in laws birthday. Good location for all ages, very clean, good service & GREAT breakfast buffet. Everyone was very friendly & helpful. Indoor pool was a bit cool but still enjoyable.

This is the second time that my family and I have stayed here while in from out of town visiting our family. This is also the second time that we were disappointed.
The first experience we had our room it was located right next to the elevator and every time it would stop at our floor you would hear the «ding»! This went on for most of the night.
So when making the reservation online this time, I requested our room away from the elevator. It was room 417, directly across from… yep, the elevator!!! Although, this time it was not an issue.
The issue this time was the bug on the curtain! You do not sleep as sound once you see that. Also, if the room can sleep six people (we had five) why would you only have three bath towels in the bathroom?
I didn’t interact with the staff so I cannot comment there. My son and I did have the breakfast in the morning and we were both pleased with the offerings.
However, we will be looking for other accommodations next time we are in town.

Hotel is new and nice. The room has all the major things you would expect:
free internet
flat screen tv
lamps with electrical sockets
But, let me get straight to the point. This place is really nice for one reason: the bathroom.
The toilet is like something I have never seen before. If the toilet was a car, it would be a top fuel dragster, with a jet pack strapped to it. I tried, and tried again, but nothing could stop it.
In addition, I have noticed that Holiday Inn uses these innovative shower curtain bars that are curved outward to give the shower user more room without rubbing against the shower curtain. Two Thumbs Up. No one wants to touch that curtain. God knows where it has been. But thanks to this genius invention, I can stay a minimum of 4″ away from it at all times.
Anyways, over the years Holiday Inn has really stepped up its game, and this hotel is no exception.

Since I’m from the area, I don’t normally stay at hotels. But it was NYE and my boyfriend and I had played until the wee hours of the morning at Dave and Busters, followed by snacking at Steak and Shake, so it was time to find somewhere to crash.
Of course being NYE there weren’t a lot of hotels with openings left and when we found out that the Holiday Inn Express did have openings I was a little worried. I knew it was newer, having watched it go up, but I was afraid that it had openings for a reason.
Our room was originally about $ 100, but with a AAA discount become something closer to $ 93. Finally, they saved us an extra couple bucks because it was late (early?) and obviously a room stayed in at a discount is better than an open room.
When we walked into the lobby is was beautiful, I really felt like I was going somewhere special. I felt like it seemed upscale even though it was a Holiday Inn. The woman who checked us in was incredibly nice, and even though they were out of toothbrushes (it was a busy night) they gave us toothpaste and mouthwash.
We got up to our room and again my expectations were blown away. I am always wary about the bedspreads in hotels. You hear all of the horror stories and it’s just gross. Here there seemed to be none of these nasty covers. Instead the bed was a crisp white (had to be clean) almost like a duvet cover or something. I was pleasantly surprised and it was so soft. There also was an additional red blanket across the foot of the bed. There were both soft and firm pillows for each side of the bed and were marked so on the pillow cases.
The room had a flat screen TV, a huge bench and the usual end table and desk. The bathroom was clean and spacious with a slightly larger tub/​shower then normal. It had the normal little things waiting such as shampoo, conditioner, lotion, coffee, tea, ect.
Overall the room was way above what I expected.
We checked out the next morning (11am) and left. As we were pulling into my driveway I realized I had forgotten my brand new shampoo and conditioner (Aveeno, $ 15 worth) in the shower. I wasn’t ready to go back and get it right away because I was still exhausted from the night before. I called the number that had been on our receipt. The front desk girl, Naomi answered my call and assured me that she would get them and have them waiting for me at the front desk for when I came to pick them up.
As it happened, my Mom ended up picking them up for me about 3:00 that day because she was in the area. As promised they were waiting at the front desk and Naomi had gone and gotten them herself and mentioned that she understood why I wanted to come back and get them.
There had also been a complimentary breakfast that looked pretty extensive, but we didn’t make it down in time (it ended at 10:00)
A fantastic experience for the right price. I would go to this hotel first next time I needed one in my hometown. It was just exceptional.