Microtel Inn & Suites Des Moines Urbandale

This hotel was super clean! The staff was VERY friendly! The beds were nice and soft. Rooms are spacious. The free breakfast was probably one of the better ones I’ve ever had there was something for everyone, each one of my 4 pick young boys found something that they liked. Plus the woman in charge of it made sure that EVERYTHING stayed stocked! Over all I would recommend this place to anyone and we plan on using it as our go to hotel for weekend family adventures and I will probably use it as my go to for work travel too!

Good, reasonably priced motel. Nothing fancy just clean, courteous and accommodating. I was there before the State fair renting a day at a time due to circumstances of my travel. I wanted to book for three more days moving into the State Fair time and they adjusted their bookings to match my needs and didn’t raise my cost to match their rates during the fair.

Nice room. No fridge, micro or pool. Don’t recall ever staying at a Microtel. Padded bench seat under window. TV mounted up in corner by window. Entire headboard wall mirrored. Night light in bathroom. 3 normal pillows and decorator on each bed. Pet friendly 10 $ each/​night. Typical breakfast. Not the friendliest desk staff.

Very impressed for the price. Very clean queen room and comfortable bed. Flat screen television and free breakfast. There was not a pool which might be a bummer for some but I didn’t mind. Shower worked great and it was stocked with plenty of shampoo etc and clean towels.

Great experience. Great restaurants nearby. Went for a long walk after dinner because the location was lovely. Everyone was friendly and helpful. Accommodations were new and very clean. Smelled great. Slept great. Very quiet. Breakfast was top notch.

My husband and our dog and I stayed here last night. Very clean basic hotel for great price! Front desk staff last night and this morning were friendly and helpful. New owner. All remodeling and redecorating is done very nicely. Cable TV, phone, breakfast, good beds and linens, safe area with good lighted parking lot. Quiet area with restaurants nearby. Pizza delivery to room. Easy access off of I-​80.

Nice motel, clean well kept. Easy check in. Bed was very hard and pillows not comfortable. Would love to come back if they upgrade the beds and pillows.

Stayed here for one night and wish I would have just slept in my car. Checked in at 3am and climbed into bed. Felt something at me feet and found a condom. The sheets had never been changed from the previous guests. Needless to say I was irate. The desk person did not want to move us but after much arguing she finally moved us to another room. This time I checked the bedding and no surprises were waiting. We were woken by housekeeping at 8am asking if we needed maid service that day. Um checkout is at 11 why are you waking me up at 8am to ask unless they don’t usually provide maid service. Judging by the first room we were in I’m starting to wonder about that. The bathtub was definitely not clean, hair in the bottom along with what appeared to be lots of buildup of soap scum. Old toilet paper roll, bobby pin, and some sort or paper wrapper were on the bathroom floor. We did not shower, we packed up and left. I cannot speak to the quality of the continental breakfast as neither of us tried it. After seeing the way they «cleaned» the two rooms I was in I definitely didn’t trust them to handle food properly. Spoke to the manager upon checkout to complain about the cleanliness of the rooms and being awoken so early and was treated quite rudely. She actually called me a liar about the condom in the first room! Yeah because that is just what I want to do is lie so I can change back into my clothes and haul all of my stuff to another room at 3am. I told her that I didn’t take it with me so I’m sure if she went and checked it was still in the bedding. As far as the early wake up by housekeeping the manager said that is hotel policy so they can «plan and prepare» for the day. Do you really need extra planning and preparation to clean a room someone has stayed in? Maybe you do if you don’t always clean the rooms. The next time I am passing through I will not be staying here. The rooms are filthy and the staff are not only rude but the management lacks common sense as well.

This place was terrible. Upon check-​in, I had to wait about 10 minutes before anyone showed up at the counter. Person smelled of smoke and was very unprofessional in appearance. Got to room and my first thought was, I just walked into some «No tell motel» that you see on TV. Beds were made, but no blankets, the whole wall was mirrored where a headboard would be. Had to look up and see if there were mirrors on the ceiling. Wasn’t impressed so asked for a different room, this one was better, we ended up staying 1 night instead of 3 at this motel. The AC made a clattery noise all night, the beds were hard and uncomfortable. Supposedly they had complimentary WiFi, but I had a better connection on the hotel next doors open WiFi. No sheets in room for sleeper sofa. When I went down to get some, desk person was outside smoking and talking on phone. Got back to room to make up the sofa with sheets I had just got and they had big stains on them. About two hours later (around 8:30) I called down to let the desk person know that we would be checking out in the am, but no answer (probably on another smoke/​phone break.) I would have checked out that night, but would have had to pay for the night anyways, so we checked out in the am. I cannot give this hotel any stars and will probably never stay on a Microtel again. Apparently I am forced to give it 1 star in order to post, but it does not deserve any.

My fiancé and I checked in late at night. We’re a gay couple. That shouldn’t matter. We were practically interrogated by a frumpily dressed woman and her equally unpresentably dressed male counterpart (husband & wife team?). The woman asked if we were sharing the room. We answered yes, then she states that the room has only one bed and «that’s weird». Look, I know its Iowa, but guess what, Bucko, its 2014, and we’re gay, not aliens from Mars. Had this not been booked by someone else, I would’ve walked out on the spot. You don’t have to agree with us being gay, but when you run a business (especially a freaking Wyndham-​branded hotel), you are better off silencing your personal views until you’re at your own home. Its not like we’re having an orgy in your establishment… we’re a happily engaged couple, that spent an entire day travelling… we just want to get a decent night’s sleep. You can shove the discrimination crap up where the sun don’t shine!

Overall, this motel is fine. Clean, easy location, basically nice for the price. The front desk left a LOT to be desired. We got the third degree when checking in about how many would be staying in the room, etc. (My sister and I were checking in and our 4 adult kids would be staying in the two rooms while we were in town visiting family. So it’s not like we were planning on having a frat party in the room or something.) She kept asking us why we were staying there (!!!) and how many in a room. Even after we told her, I don’t think she believed us. Not at all welcoming. Probably would stay here again simply because it is convenient and near our family, but will definitely check out other options first. Front desk clerks should be friendly and not make you feel like you are a problem before you have even stayed.

I can only speak to the customer service. We booked through Priceline. When I called the hotel to ask whether our room would have 1 bed (queen or king) or 2 twins, the front desk person asked me, «Why? How many people do you have?» There was me, my wife, and our 4 small children (ages 9, 6, 3, and 2). I told her this, at which point she became hostile. She told me she would not check us in. She would not accommodate us in any way, either for an extra fee or in some bigger room (even though the hotel had vacancy). I was calm throughout the conversation, but she was rude throughout. She offered no help or apology. There had been nothing during the booking process about limitations on number of children. I called Priceline. Even though Priceline tells you over and over again that bookings are non-​refundable, after speaking with the same front desk person, Priceline customer service canceled my booking and refunded my money. I then called another area hotel (La Quinta) directly and its staff was happy to book a room for my family. In short, if you have a «large» family and/​or value friendliness, avoid this hotel.

Eh what can I say… average hotel. No flat screen in my room, guess they ran out compared to another reviewer. Desk clerk needs some work, had to give my information twice and then was charged two separate times cause he forgot to add my pets. No one wears a name tag or any type of company clothing either.

A favorite of my significant other’s, I’ve not been that impressed. Our first room was ADA and the shower was not functioning. The tv didn’t work and the wi-​fi was down. We moved to another room and things were better, still no wi-​fi (they said they were getting it worked on and it worked near the elevator). We had a decent night sleep. I liked the blankets with no polyester bed spread. Rooms were clean although I found a crumpled up sock under the bed. I might stay here again or I might try somewhere else. There were numerous options in the area.

I just checked in and ill say that so far I give this hotel 5 starts. The woman at the front desk was so nice and helpful. She made my long day very worth while. My room is very roomie, has a queen bed, flat screen and a very large bathroom. Its perfect for my nights stay by the airport. Ready to hit the pillow and have a yummy complimentary breakfast in the am. :)

Stayed here for a soccer tourney in DSM.
Was actually able to get a better AAA rate direct from hotel then using online sites.
Hotel has very easy access right off of I80 just before you get to the «south turn» that goes to 35.
Its in a newer development with lots of food nearby (Culvers, Arbys, sports bars, Texas Roudhouse, Legends, etc, and just down the road a lot more as well as HyVee, Walgreens, Dahls, and more).
Hotel was clean, rooms were decent, staff was friendly.
Cont Breakfast was typical with just coffee, juice, cereals, bagels, muffins, waffles, fruit.
I would stay again.