Enterprise Rent-A-Car

I rented a car from this branch — I feel like this particular Enterprise branch is a lot more helpful than other Enterprise branches I’ve been to in the past so if you looking to rent a car in Des Moines I’d recommend going out of your way to go to this branch because the people and service here are worth going out of your way. I rented a car form Corin she was very helpful kind and professional and did a great job of quickly getting my car rented and explaining everything I need to know and getting me going quickly. She explained the different pricing and helped me choose a rental package that fit my needs.
I will alway rent from this branch. Always check online ahead of time though because they do sell out of rental cars quickly on the weekends so if you can call or go online and reserve in advance.

Necessity dictated I need a rental car again this week. Car repairs on my car have been slow. So Monday morning I rent another car. They were very helpful in the fact that when I made my online reservation it was schedule for the following day (Tuesday instead of Monday) and were able to help me rectify this error. The rest sadly has followed suit. I was given what I consider a matchbox car (beggars can’t be choosers I suppose) that was absolutely filthy. Muddy floors, a black spot on the back seat… 29 cents still in the change box. REEKED of cigarette smoke and a failed attempt of de-​stinking it with too much febreeze. There were ash marks by the drivers window to confirm smoking. UGH. Seriously Enterprise… CLEAN those cars. After I complained by phone (when I extended my rental from one day to a week), you should have offered an alternate car that had been cleaned. So very disappointed as you were my go to rental. I may have to start considering elsewhere…

This place is terrible! I am thankful that I didn’t have to pay to rent from this place. My car needed work done on it due to an accident. The day that they were supposed to pick me up to get a car they were 30 minutes late. Not to mention they never even called. I had to call them and ask if anyone was going to come get me. Then when they gentleman came to get me he looked right at me, walked into the body shop as I was getting ready to get out of my car, walked back out and drove away. I had to call them back because clearly they didn’t tell the guy who to look for. Finally, when I got to the rental place they placed me in a car that had clearly NOT been cleaned. It smelled like animals were in there, the steering wheel was grimy and there was a used old coffee cup on the back floor behind the driver seat. Lastly after I dropped off the rental car in the afternoon I left my garage door opener in the car. I called first thing in the morning since they were closed by the time I left and they informed me that it would be in the lost and found after the car was «cleaned». My partner goes there 30 minutes after they opened and not only did he not find the opener, but they couldn’t find the car so they sent him away. I called and asked them to look on the computer to see is it was rented out (not that hard to do) only to find that it was rented out. They could have looked this up the first time I called and saved everyone the trouble!!! Terrible service!!! I do not suggest this location to anyone!

Enterprise in Urbandale is a great place to rent a vehicle.
This location has a large lot and you can leave a vehicle in the lot if needed.
I rented a vehicle for a vacation to South Dakota. I love the fact that you can usually get an upgrade. They upgraded me to a larger vehicle with unlimited mileage which was awesome. I had reserved a mini van and they gave me a Ford Excursion with the ecoboost.
My only complaint was that the vehicle was filthy inside. The seats were stained, the inside needed vacuumed, hair all over the seats, and there were papers under the seats. I have never seen a vehicle this dirty inside. I have been renting from Enterprise for over fifteen years and was surprised at the inside cleanliness. I didn’t go back inside to complain because we had a tight schedule and I was thankful for the upgrade, I just feel they should clean the inside of the vehicle also.
The vehicle was perfect for the trip to South Dakota and we enjoyed the comfort, space, and style. Plus it got good gas mileage and plenty of power.
The staff was very friendly, professional, and helpful. They also offer a veteran discount which is fabulous.

I have been using enterprise to rent a car for more than 2 years now and this branch is tre worst … They gave me a car with registration expired … I told them i wont pay for the car. As i couldnt use the car over the weekend … But then they charged me on my card and nvr responded properly when i called to check on the issue … So please check the registration when renting a car …

I have used Enterprise for years and this is the first non positive interaction. My wife picked up the car as I was not available and they really did the «hard sell» on the insurance and refueling options. Enough so, that prior to leaving on our trip the next day I needed to go back in and correct to have the same as I have for years. Additionally, it appears they charged for more than their quote (I need to follow up on that). Overall, not my typical experience with Enterprise.