Heel To Toe

Let me get this straight. You don’t have this year’s version of the shoe that I like in anything over a 6, but you have last year’s version in a size that is ½ size bigger than I need and in last year’s color scheme that I don’t like. And then you charge $ 60 MORE for them than anybody is charging for the new model?
THEN, when I come back two days later because they just aren’t going to work and I’ve already found a MUCH better deal in the shoes I ACTUALLY wanted, you tell me that you don’t do returns? Hogwash.
The girl who helped me was very friendly and accommodating, which was a nice contrast to the bald gentleman who was helping the elderly lady at the same time and to the tall guy with curly blondish hair who didn’t even TRY to help the last time I was in there a few weeks prior.
I would say that this is my last visit, but since you wouldn’t refund me, I now have $ 175 on account. Joy and happiness.
This is why Zappos is doing so well.

I’ve been meaning to shop here for a while, but the hours and location aren’t the most convenient for me. Totally not the store’s fault. I finally decided to suck it up and make the time because I like to shop local and I felt like a place that specializes in decent footwear (and only footwear) would be able to help me find a great shoe for a job that requires constant standing/​walking/​running. Sounds good, no?
Uhhhh…no. We stood there for just over 5 minutes being watched from the repair window without anyone acknowledging our presence. Finally, we were approached by a young lady carrying a gigantic bucket of attitude. Call me crazy, but I require a little courtesy. I don’t need ass-​kissing, but I need a minimum of hair-​flipping and deep-​sighing. Sorry to inconvenience you by requiring that you do your job. I can get this level of service from a teenager at a mall (shudder).
After a brief (odd and aggressive) discussion about my shoe purpose, she walked away… to find some shoes, it seemed. No discussion of shoe style/​color or any measuring of the foot. Maybe she’s that good?
Her first trip to the basement yielded a few pair of shoes but no luck (surprising) so she went to try again. I appreciate that effort. We waited about 15 minutes and never saw her again (also no other customers).
In the time we were there, I counted 5 employees. One spoke to us. What terrible service for that many people who have to rely on things like return business to stay afloat. Just a very weird/​Twilight Zone trip that I won’t repeat.

Drove from Gibson City for school shoes. The brand that we usually get is Libby and Luca. Was told yesterday was their clearance sale and they were all downstairs. Had to beg the young man to wait on us and to get some shoes. Brought a pair of boots and sandals. Had asked for closed toe school/​church style. Was told to come back next July:(. Was really pissed to say the least to be treated like a moron:(

Decent shoe repair place in downtown Urbana. The staff were nice, the repair quality was excellent, and the prices were affordable. I left very pleased and with the intention to return when I have shoe repair needs in the future.

In terms of shoe repair (my only experience with Heel To Toe), I found their prices to be insanely high. My shoe repair shop in another comparable city where I used to live was much faster, far more reasonably priced, and better quality work. Heel To Toe charged me $ 50 for a basic resole on a pair of leather sandals – they didn’t even clean or treat the leather. (Mind you, these shoes originally cost $ 88. I could have just purchased a brand new pair.) These same sandals underwent the same repair three years ago by the other business I mentioned above for $ 25 and came back looking like new. Heel To Toe took 2 weeks while my old shop took 2 days. While I totally support privately owned local businesses, I found these prices to be completely alienating, and the staff to be rather snide.

Hmmm, we have been continual residents of Urbana from 1956 – 2012, way longer than heel to toe. Why did I never hear of this place while growing up, from 1962 – 1980, 1986 – 1993 ?? I can imagine that you stay in business by purchasing brand-​new shoes BELOW WHOLESALE from people on limited incomes, like my 82-​year old mom …

My feet have been hurting for a while and I needed a good pair of shoes that provided support. Today, I was thrilled with the service I received from Heel To Toe.
I was helped right away and after explaining to the gentleman that I am on my feet at my second job quite a bit, he found a shoe and put in an orthotics that made my feet instantly feel better. He also glued the sole of my (very old, but loved and well worn!) Birkenstock sandal back into place as he rang me up.
Most of all, I was very impressed that he respected my budget and the final sale actually came in well under my top limit. While I might agree that Heel To Toe can get a bit pricey depending upon the brand and/​or shoe you purchase, I really do believe that you get what you pay for. I have purchased a few pairs of shoes from this store, and I have always been pleased with how they hold up.
As a happy customer (with happy feet!) I will return to Heel To Toe for future shoe needs.

For over twenty years I have been a customer. Once a year, we go there to buy shoes– the best quality are available from Germany — good people there– they are very helpful. Five star

Heel to Toe has never failed to dissapoint me. I’ve purchased several pairs of shoes from them and have always felt like the sales staff wants me to find the correct fit and style. I’ve also had my Birkenstocks repaired and re-​soled here, they did a great job and the repairs have lasted for several years. I’m a pretty low-​maintenance customer (usually I know exactly what I want when I go in), but I always see people who need extra help with finding something getting a lot of attention from their staff.

One of the only «full service» shops still around. The knowledgeable staff really takes the time to make sure you’re getting the right shoe to help your aches and pains and the right fit (SO many people are wearing the wrong size!). I’ve always been super impressed with their service on the floor as well as their repair services. They only sell shoes that are good for your feet, which aren’t always the prettiest shoes around (although it’s only getting better!). What’s more important– looking cute or not being in pain.
I highly recommend checking this shop out. They’re great!

this place is a bit overrated. They are really expensive. The last time I went there, the owner sold me a pair of shoes that were too big. I mentioned that to him while I was trying them on and he said «your feet will get used to them» or some rubbish like that. Stupidly, I bought them and they never fit and I stopped wearing them. They also have a really absurd return policy. I won’t shop there again, especially because my feet are so wide that I can only find proper fitting shoes online for a fraction of their price.

Why all the hate? This place has great service, and I’d come back in a heartbeat to buy more shoes (if I hadn’t already blown so much money-​yikes!)
Staff was very friendly and measured my shoes accurately. I double-​checked Birkenstock and Chaco prices online before shopping at Heel to Toe, and was delighted to see little to no price markup (plus, no shipping and handling fees or wait time like orders from the internet). When I wanted a pair of Chacos in another color, they special-​ordered the sandals (no charge for the shipping!) and called less than a week later to let me know they had arrived.
I haven’t had bad experiences with the repair service as others have-​my Chacos fit perfectly but the straps ended up being very long (damn narrow feet of mine!), so they offered to cut and re-​hem the straps for a small fee ($ 10: pretty reasonable in my opinion). 24 hours later my shoes were repaired and ready to go!
I’d absolutely shop at this store again: the staff was pleasant and helpful, the service was efficient, and the products are of excellent quality and fairly priced.

I’ve never bought shoes from Heel to Toe — but I have brought shoes in for repair, and I was less than impressed. I had a pair of brown knee-​high boots from the 1970s (once belonging to my mother) that required reheeling. $ 35 later, the boots were reheeled all right, but the shape and size of the heel was nothing like the original (think Faye Dunaway in Network). The new heel was just a big square — a chunky, oafish block that weighed down the entire silhouette of the boot. They are so ugly now I haven’t worn them since.
Another pair of shoes I brought in at the same time needed the lucite heel reattached, and they promptly un-​attached after very little wear. I can use Shoe Goo or Superglue too — I expect something more durable from professionals.

One of the two shoe stores in the area that carry shoes that fit my narrow feet. And the service is pretty good.
They have a great selection of comfort-​oriented shoes, particularly European imports, for men, women, and children. Casual, dressy, walking and running.
What they don’t have are ‘fashion’ shoes. They do have stylish shoes, just not Gucci, Ferragamo, Blahnik, etc. What surprised me though was the lack of more traditional brands, particularly American ones, such as Red Wing, Allen Edmonds, or Alden.

Great selection of shoes that are actually good for your feet, although you might have a alter your wardrobe a bit. Brands like Birkenstock and I bevieve, New Balance. They do a good job measuring for a custom fit. I’m sorry that the chunky heels went out of style, but it’s probably a boon for a business like this. If you’re feet ain’t happy, neither are you.