Emeritus at Canterbury Ridge

in the beginning of considering Emeritus for my elderly friend they were friendly outgoing and attentive. Once my friend began showing beginning stages of dementia and they had just opened their new Alzheimers Unit and hired a new Alzheimers Unit Director There was discussion of moving /​transferring my friend to that Unit. An available room (Shared with a roommate) became open and needed filled; the roommate could not have pets, my elderly friend had a beloved cat, she has had this cat for years, the cat was her life, her companion and friend she had to give her beloved pet up — transfer day was hideous and the emotional effect it had on me and her is still lasting. They did not prepare her for the transfer… just moved her suddenly and very abrupt, began moving her things (the Director and the Manger) physically moving her items (her paintings) ect which was a shock to the system of my friend, once they took her to her new unit and while she is sitting there in tears they told her she could not have her cat, at this point I am trying to comfort by friend who has always been strong and independent in her decisions, the way they told her was rude and callous «you cannot have your cat anymore honey, you know the cat is over weight and you have not done a good job of taking care of her » I was enraged!!! and yes I began to step in and voice my opinion on the harshness of their words and their lack of comfort at a transistion time which was crucial to the well being of my friend. Because I was enraged and very unhappy with this transistion they called my friends family member who has not seen nor visited my friend in nearly 2 years, the family member asked them to ask me to leave but also wanted me to take the cat because she did not want anything to do with it. The director’s and myself upon returning to elderly friends old room had a few words, I will never forget them telling me «You don’t know her» and questioning my knowledge of my dear friend– I told them more about her than anyone knew and knew what needed to be moved to her room, I knew what made her comfortable and what she loved the most, 1 of which was the cat! I have a huge thumbs down for this Assisted Living Facility and would not recommend it. The transfer was hasty, messy and uncareing, inconsiderate and pushy.