United Airlines

Not only do they constantly cancel flights, but they don’t update their website or do a very good job of sending out alerts when there are flight delays or cancellations. I’ve arrived for flights that were stated «on time» online as well at the airport to find that the flights were delayed or cancelled without explanation or apology. They also do a terrible job of helping customers reschedule flights and connections. Never again. It’s better to pay extra to fly with a different airline.

This would have been more stars but read on. I had a flight out of San Antonio the afternoon of 12÷23÷15. Things were going great from curbside check-​in onward, then a shopping bag full of Texas Grapefruit broke. The gate agent called a supervisor to replace it. That’s when things started to go wrong. A supervisor is not always the answer to a problem! This guy put ONE bag of grapefruit into TWO and that is when HE decided that someone died and left HIM in charge of the planet! I need some help when I fly so I board early. In addition to my grapefruit, I had a backpack. The very person who had put the grapefruit into TWO bags now decided that I had too much stuff and was giving me a bad time! Thank God gate agent Margaret plus another young man was there because both of them said, «no, she only had TWO carry-​ons.» HE is standing his ground but so are we, HE lost! Unfortunately, I didn’t get his name but I remember his face. MARGARET IS WONDERFUL, thank you so much!

One review is one too many… horrible company, horrible customer service, multiple delays, unable to change flights, and so much more… I refused to use this company 4 years ago, book a cheap flight recently and have regretted it… horrible…

Such an awful experience. I will NEVER fly united again. The customer service for this airline is dreadful. I have never been spoken to so rudely by a customer service agent.

Canceled flight after cancelled flight. Bye-​Bye to the worlds largest third world airline.

I raise Labradoodles and every so often one of my babies need to be transported to his/​her new home. I first chose United Airlines because they are the only airline service that provides a temp controlled cargo area. When booking flights and dropping off my puppies I have always been greeted with a happy pleasurable manner. They treat my puppies with care when taking them off to their flight. I have been using United Airlines for my transporting service for three years now. I had to book with a different airline once because United didn’t fly to that destination and it was a nightmare! I would highly recommend United if you need to fly a pet somewhere.

They are the worst airline on the planet. Our flight to Texas was horrible, and they only gave us 12 minutes to make a connection on the complete other side of the airport with an 83 year old parent. We barely made the flight. Now on the return flight they changed our seat reservations so none of us are sitting together. Their customer service is absolutely wretched. We will never utilize this airline me again

I traveled with United & Lufthansa airlines this year going to Europe. Horrible baggage check in experience. RIPOFF: 7pds over on check-​in bag — charge $ 200.?? Another bag checked in would have just cost me $ 100…
Coming back from Europe to USA/​Texas — I was told by Lufthansa that I had to weigh my carry on bag. It was the right size carry on bag. but I guess this was a new rule. I was told that it was 2pds over… again, I would be charged $‘s??? No way, I moved the 2pds over to my check in bag, now weighing 45pds… good to go.
What added stress factors… waited over 45minutes on line to be ripped off by very SLOW check in airlines service… only to be ripped off & sit in a bucket seat that my legs are practically pushed up into my lap.
I am NOT travelling on any airline for at least 2-​years after this experience. The money, aggravation, stress, rude & poor customer service is JUST NOT WORTH IT!!!

Hate to give a bad review to this location as its their first review, but it just seem United cant’t get it right. Late as a rule not the exception.