Pearson Education

A mystery charge from Pearson Education MyLab showed up on my credit card. I have found it impossible to get through the phone system after repeated calls. No evidence of human life. Absolute worst client service in my experience. I’m now in touch with my credit card company to block payment if possible.

Getting the kids ready for school on the Pearson website was a lot like trying to sign up for ObamaCore… er…, I mean…, ObamaCare…
Actually, my beef isn’t really about Common Core… Pearson has locked my son’s school into an arrangement where some things are sent to the school and others to us — but of course everything is charged to my credit card.
Not acceptable.
I am considering challenging the charge on my credit card because I did not receive everything ordered. If it is charged to me, it is sent to me and no one else.
My son ended up spending four hours fighting with the Pearson website because his account was not set up correctly. The mistake was an easy one to make, but if it is going to be made it should be made by us at home so we can fix it before the start of school — not after I find out my son stayed up until past 1am trying to submit homework.
I have told the school that when/​if they decide to walk away from their iPad/​Pearson project, we will be breathing a sigh of relief.

It’s interactive service MyItLab is much like being thrown all the parts to a fine car, then you build it – The only real help are an endless array of videos and manuals
Pearson’s Tech Support is awful, just awful – minus zero
When you call you will be put on an endless hold
It’s Chat Help sounds «overseas» being done by a script reader who keeps wanting more verification information on you even though you are signed into MyItLab, then when you get frustrated and hang up, you get an email the issue has been resolved
Its email help is like calling tech support: your email goes into some sort of Pearson Black Hole
In sum, when a Pearson rep hits your school to sell the program, run!

The books always ship fine and hardly ever are they damaged. It’s pretty hard to talk to my sales representitve they only like to e-​mail which I don’t mind but sometimes it takes her awhile to respond which drives me nuts.