TruGreen

This company is terrible! I have asked them on several occasions to remove me from their service calls and to not do anything more to my lawn. They have ignored all of my requests. I will be writing the better business bureau.

I have never written a review before but felt compelled to write a note. This is the worst company I have ever encountered. My grass is the worst it has ever looked, My lawn looked much better when I was treating it. The service men allegedly complete the work always when you are not home. I have asked on several occasions to be present during treatments but this has never occurred. Customer service is terrible and I am yet to find out the name of the service manger as I keep getting transferred to a voice mail without a name. I am on auto billing and keep hoping that the horrible service is a fluke. However based on these reviews I see that I am wrong. Please do not use this company.

I am extremely happy to have Mr. Sean Quarles as our service man, he very knowledgeable and professional and expert in his field. he go above and beyond to do his job, i never saw a employee who dedicate his job as much as Mr.Sean. denise freeze. thank you.

I would give them no stars if possible. I requested a quote online and they spoke to my husband who decided the service was too high. Despite the fact that we did not agree to their service, they decided to treat our lawn anyway and send a $ 600 bill! I called their customer service and told them that I did not want TruGreen and they agreed to cancel my account. They tried desperately to «keep» my business and ended up offering their service for at deep discount. Not interested in doing business with a place that uses shady sales tactics.

Many of the same comments. The customer service is horrific. We get a call telling us they’ll be out the next day and they NEVER show. Our lawn looks great but the hassles are really annoying. One chemical service was just a walk around telling me I didn’t have any pests in the lawn. And they charged for a chemical treatment. Billing always seems to be off. No local customer service. 800 line is fine, but nothing gets through to the local dope that runs the place. Really bad. Unsure how they stay in business.

OMG!!! I wish I had reviewed these comments before I signed up with them! I would give no stars if I could. This company is terrible. The worst customer service and service period I had ever dealt with. They do not show up. They don’t return calls. I practically felt like I was begging for them to come treat the lawn. They kept guaranteeing they would come and even offered a free treatment for the problems but would not come. I even talked to the supervisor to manager to branch manager and still no response! It’s crazy. Their workers are very lazy. I can’t believe I cancelled another lawn service to be with them. I am now over my treatment and getting the weeds that they are suppose to control. They want you to stay with the treatment plan so the lawn will be healthy and green but don’t come to treat??? I had a friend a couple of years ago tell me they sit outside the house for a few and then put the flag outside to act like they treated it. They witnessed this when they were home peeking out the window. This was in another city but they all seem to do it. I though it was an isolated incident and didn’t think it still would happen? but please please please do not go with TruGreen. especially Upper Marlboro, MD branch. They will rob you and you will get very frustrated and stressed. We use to treat our own lawn and decided after all these years to go with a lawn service because we are so busy this year. Out of all the companies to go with, we pick this company and this is what we get? Made the whole experience terrible and subconscious now of other companies. But we will warn others and I will go to the BBB to complain to help others. TRUGREEN is the worst lawn company EVER!!! They should go out of business ASAP.

If i could give then ¼ of a star I would. The company is non-​responsive and lacks (or rather pretends) to have good customer service. After 2 weeks of attempting to contact a manager (store 5150 — Upper Marlboro), and promised that he/​she would contact me regarding some issues i had after the initial treatment i decided to cancel. After numerous call to the main customer service line and speaking to a branch representative my concerns were ignored. Although this is my experience… i would bank to say i should have read these reviews prior to even considering them for my lawn needs!!! What a mistake!

if you want to hear nothing from the company once they OVERCHARGE your credit card, THIS is the place for you. if you want to send MULTIPLE EMAILS and make MULTIPLE phone calls without response or resolution, THIS is the company for you. if you want to get a «supervisor» who will do whatever it takes to make you happy and then STILL not get your refund, but find out from the receptionist that yes, the note to process a refund is there, but no one has acted on it, then THIS is the service for you. if you want response that says (as of this latest call) «it will take at least two days… and we’ll at least get it PARTIALLY done,» go running to trugreen in upper marlboro.

Stay away from this company. This company is the worst company I have seen in a very long time. The first appointment they never showed up for. I had to call on my own to reschedule. The second appointment they did the same thing they never showed the never called nothing. Not only did they do this once but twice on the second appointment. If I did not pick up the phone to call and check I would never have known. When I called they told me the appointment was closed out and never rescheduled. I would never recommend this company even to my enemy. The customer service is just as bad as the workers in the field.