Jenkins Susan E MD

While the doctor is fabulous — open, helpful, good listener, very friendly — her office’s management is just… not. They only answer phones at selected times of day (which drives me crazy), the office itself looks very dated (I’m talkin’ paper files, ya’ll) and you will have to wait some time before you’re seen. I moved to Silver Spring so I’m no longer with Dr. Jenkins, and am very happy with my new OB-​GYN in comparison… Sad face because the doctor is really sweet.

I went to see Dr. Jenkins for over 1 year, she was great and I would recommend her to anyone who lives in the area. I would give her 5 stars, but the two stars are for her receptionists. On 3 separate occasions, most recently 10÷7÷13, I called her office just to ask if they could tell me the last time I had had an appointment. Her answer? «Call your insurance company ma’am.» And when I asked, «can’t you look it up using my last name, DOB?» She did so reluctantly, I said thank you, and she just hung up, not even a good-bye/you’re welcome. I wouldn’t normally complain about this, except I had a rude customer service experience at least 3 times when I called for separate issues, each time, the person over the phone was short, unfriendly, and did little on their part to assist me. Face to face, her receptionist are fine, just need to work on their phone skills!