JB Hunt

Terrible service. Do not use them. Problems with holding, delivery and installation. I would never use them.

THE WORST! Nothing is ever easy with this company. They can’t give you a delivery window until the night before… then they don’t show up on time or they can’t deliver and don’t tell you until you’ve been home all day– not working, not getting paid. They scratch your floors and bang up your walls. They don’t come past the 2^nd floor of an apartment without a million calls to Costco. They schedule deliveries on saturday but their offices aren’t open on saturday I’ve had 3 deliveries from JB hunt, in the last few months because they work with Costco. I will stop ordering appliances and big items from Costco because of JB hunt. Can’t even believe that Costco deals with this lackluster company. If you have any other option than JB Hunt. take it and don’t look back.

I saw a lot of bad reviews and just had to write about the positive experience I had. I ordered a washer and dryer from Whirl Pool. I got my call to schedule the delivery. I got a call to verify the delivery day and time. The driver called when he was about 30 mins away. They hauled away my old washer and dryer. They swept the floor. (to my embarrassment). When they started the install the installer noticed that there was no request to flip the door on the dryer but if he left it like it was I would have a hard time getting clothes from the front load washer around the dryer door and into the dryer. He ask if he could flip it for me. Of course I let him. There was not extra charge for this service and it was completed quickly. Couldn’t have been happier with the delivery or installation!!!

My review is only for the installation of the dishwasher by JB Hunt. My number 1 reason for purchasing a dishwasher from costco was delivery & installation was included. Upon arrival the technician informed me I only paid for «basic installation» that only hooks up the tubes and that I would have to call a Plummer and electrician to finish up the install. After insisting that Costco does include «complete installation» and requesting his supervisors number he called in and indeed Costco does include «compete installation». I was than informed that my counters are crooked and the dishwasher will not still flush but it was the best he could do… off set and with ¼″ gap on the side. The hidden control panel partially exposed & crooked. Hmmm really!!! The technician only attached one of the screws to the kick plate and leaving the other undone and no where to be found. I called his supervisor after he left. She handled everything great. Insisting to have a supervisor come out first thing the next day and correct the problem. The water was not on to the dishwasher that night when I went to go run it. I figured the first technician forgot to turn it back on. The next day we noticed a leak in the basement below the dishwasher. Hmmmm! We turned off the water. The supervisor, John, was coming out that day so we mentioned it to him. He check and said it wasn’t from them since the floor under the dishwasher was not wet. John aesthetically installed the dishwasher correctly. That evening when my husband got home from work he began investigating where the leak was coming from… after several holes in the drywall basement he could find nothing. He decided to double check the dishwasher again just incase the supervisor was wrong. Indeed the water connector hose was leaking down the pipe. Turns out the water hose that connects to main water pipe to the dishwasher did not have a washer and therefore can not have a tight seal. After more research I come across the original technician made a note on my bill of landing noting «didn’t turn on water valve loose at point of turning no damage». The original technician NEVER verbally mentions this important information!!! HELLO how is this complete? I didn’t have a leak prior!!! TERRIBLE EXPERIENCE! Will not order an appliance again from costco!!!

JB Hunt is terrible. I purchased a washer/​dryer from a company that uses JB Hunt for its delivery service. They called and gave me a 4 hour window on a Monday and we waited at home for the entire 4 hours and no one showed up. Not even a call to let us know that they were delayed. When I called on Tuesday to find out what happened they said that they «couldn’t locate the driver’s notes» and couldn’t figure out what happened. They brusquely told me that they’d try again later in the week. Worst service ever.

Had a refrigerator delivered. Gentleman plugged in the refrigerator and connected the water line. So I thought. 5 days later water is pouring into my basement. Plumber came and identified the problem immediately. Installer did not screw water line in all the way. Jb hunt refused my claim. Our word against his, even though my wife watched him install it. 10k plus damage done. Currently in the hands of my homeowners insurance.

This Company is the worst. I purchased a washer and dryer from Costco with free delivery, installation and haul away. JB had someone deliver it that does not know how to install. The next day someone was supposed to come and install — they never showed up. I called the next day which was Friday and they apologized and they said they would call me in the afternoon to let me know when someone would be there. and that it would be first thing Monday morning but no one called me back on Friday. I called on Saturday and left a detailed voice mail. No call back so I called first thing Monday morning. They said between 10:15 and 3:00. I had someone waiting during those hours and of course no one shows up. At 4:15 my daughter went to work. I called JB to tell them no one showed up and they said the driver was on his way. Told them it was too late, someone was available during the timeframe they gave me. They said Tuesday after 8:00 am someone would be there. They showed up at 7:00 am while my son was in the shower. So they left and that was it. Was told they would be there today –Thursday after 1:00 pm — I just called to check and was told the supervisor forgot to set up the appointment. So another day of waiting and no one showing up. These were ordered on August 10, 2013 and they are just sitting in my garage.

Doesn’t even rate one star! I bought a refrigerator from Worst Buy on special order. These are they guys who deliver the special orders for them. These morons are the epitome of incompetence. They have no quams about lying to you regarding your delivery. They’ll set up a delivery time (whenever is least convenient for you) and just not show up. «But our driver called you.» No, he didn’t. «Yes he did!» Humm… I have a device called Caller I.D. It registers every call I get to my line. No calls were made to me on that day. «Well he called you.» The best part is that you usually have to take time off of work to wait for these people who don’t seem to care if they show up and deliver your purchase or not. You missed work for nothing? So what? Not their problem. After multiple calls and more lies I finally spoke to their manager Charlie. I asked if it was their policy to simply hire incompetents and morons so they could pay them less. His response was «Well you’re certainly entitled to your opinion sir.» Whenever I hear that I know this person has had this exact same conversation before and has no legitimate way to respond. He then preceded to lie to me some more about previous arrangements that were allegedly discussed with me. I think not! But don’t just take my word for it. Check these guys out on-​line and see what others are saying about them. If you purchase an appliance from a store, do yourself a big favor and first ASK WHO WILL DELIVER IT! Needless to say I canceled the order.