Spina & Adams Collision Services

Spina and Adams has been repairing my cars (some twice) for the past twenty to twenty five years, and I consider Bob Adams and his entire Staff Family!
Their repairs have been Perfect, looking brand new, with no details left out. They even wash my cars before returning them to me. Spina and Adams have done jobs over two thousand dollars and under a thousand, and each repair has been exemplary. Occasionally it has taken an extra day than originally promised, but it was beyond their control.
I highly recommend Spina and Adams for all your repair needs!

OMG, who wants to use a body shop! On the other hand, sometimes life sucks and you need folks like this. Many years ago, around 2005, I was in a major accident and my insurance company recommended these folks. They did a fabulous job and the lovely wife and I always remembered that.
Flash forward to late December last year when we were rear-​ended by an Upper Darby cab driver. Major damage! The highest compliment you can give a business is to continue using them. It was a no brainer to bring our car here.
The customer service we received from Bob and Kim was excellent. Super friendly folks. My car was returned back to me in pristine condition. Actually it was even better than that. I had a major scuff mark on a front fender from «touching» a curb months before. Bob offered to fix that for FREE. Now that is outstanding service!
It would be wonderful if I never have a need for a body shop again. However, if and when it happens, I know where I’m bringing my car!

This company is located at the same place as Marshall Road Towing, and they recommend to call Marshall Road Towing when you call their number. Marshall Road Towing is a towing company used by Upper Darby. Today, our Honda Accord was towed from the Parkview lot in Highland Park. We were given no notice that it would be towed, we believe it was incorrectly towed with other possibly abandoned vehicles in that lot. Our car was not abandoned. It was in use and in good repair. We have been unable reach Marshall Road Towing to retrieve our car, because they are not open in the evening and have no method to get a car after they close. Other towing companies that Upper Darby uses (Tow Squad and Herbys) were both open in the evening. The answering service for Marshall Road Towing was very rude. He was unhelpful. I believe he is on call in case a towing job is needed (THEN marshall road towing would be open??).
At this point I have left a message with the department of parking, health and the mayor’s office of Upper Darby. I will follow up with letters. I am LIVID that my vehicle was towed, we had no notice or warning, and that we cannot get it back within the evening. We are traveling out of town early in the morning and I will not have those travel plans disrupted over this either.
I expect this will be resolved soon, and that we will not incur fees for this. If there is a quick resolution I will revise my rating on Unilocal.Otherwise, I will go to the town council to ensure Marshall Road Towing gives notification before towing and provides citizens with access to vehicles the same day they are towed.

My corolla got smashed by a land rover on the front bumper. Conveniently it was on the corner which meant more parts needed replacing. Spina had a fair quote, finished my car on time, and did it with perfect detail. You would never know it ever got hit. Also the front light went out a few weeks after repair (whether their fault or the result of cars grazing mine on the streets of west philly– I don’t know) but they saw me when I can in unannounced and fixed it for free regardless

THE WORST! Bad customer service and poor auto body work! Rude owner ONLY concerned about his payment. Promised repair in 1 week. Actual repair took 4 WEEKS! Never once apologized for delay. Bad body work! Scrapes and dents still visible. DO NOT USE THESE PEOPLE.. Too many collision shops in the area that offer honesty and quality.

This is the place (if you’re lucky enough — read *sarcasm*) your car gets towed if it’s been rendered inoperative — by way of accident or driver inability (DUI maybe?) — in Upper Darby. My car was involved in an accident (not my fault) and eventually deemed «totaled».
Fortunately for me, I have a friend who knows the ins and outs of getting your car released following such towing jobs. He advised me ahead of time that I would need to present a receipt from the police department indicating my car could be released. Strange how when I called Spina & Adams nobody told me about the necessary receipt. When I arrived late in the afternoon (after the police department’s records division was closed) to have my car released to another tow company to be transported to a different collision service center, I was suddenly told that they wouldn’t release my vehicle without the required document from Upper Darby Police.
Imagine their surprise when I pulled it out of my pocket. Since they hadn’t told me I would need it, they sure as heck weren’t expecting me to actually have it. They thought they’d be getting another day of storage fees from my insurance company. They then took their sweet old time getting my car out of their storage area — making the tow truck driver wait for a half hour. It actually gave me plenty of time to take pictures of the truck that hit me. Yes, that truck had been towed there as well.
I’ve talked to other people who have had the same thing happen to them. They call to arrange having their car released and are never told they need the authorization form from the police department until they get there. They get there and end up not being able to get their car out until the next day.
Not really a good way to run a business. As my mother always said, omission is just as much a lie as not telling the truth.

I really wish I could do a «do over» because I would have NEVER chosen this collison place in a thousand years! Their customer service SUCKS!!!

By far the friendliest Auto shop I’ve ever been to. Their receptionist went out of her way to accommodate our schedules. I got a ride back home when I dropped the car off (which they really didn’t have to do). The car looked fantastic and was cleaned immaculately both inside and out when we got it back. Really the best experience I could have had from a car accident.