Meenan

Meenan Oil is the worst. Seems always more expensive than other companies. Sleezy, slow to respond and this Connecticut co. that bought smaller LOCAL companies that they hide from public. Sold us heater that didn’t work. Their price for oil and service is higher than the other companies. Sales and service are less than honest and their staff are harsh and less than competent. They’re other cos. they bought & own use ‘original’ names so customer ends up dealing with MEENAN anyway.
Called three other local companies and Meenan was most expensive.
Spilled oil on our driveway and didn’t clean-​up.
We now BUY LOCAL NOT CONNECTICUT.

I had a bad experience with the accounts receivable department. Her name is Melissa. She isn’t interested in working with Meenan clients. She doesn’t seem to have the same values as her peers. Thanks Chris and Christine for your help. It’s a shame that after years of being a good customer someone like Melissa had to end it so poorly.

Just an update since leaving meenan. We went to oil express paying cash and our oil ended up costing ¹⁄₃ of what we paid using meenans plan. Best decision ever leaving then.

Not everyone has the luxury of an entire day to sit around waiting for an AC service. Meenan’s window of 8 – 6 means people who work have to use vacation time to wait. I have now been stuck at home on a vaca day for 6 hours, unable to even run errands for fear I’ll miss the technician. I called Meenan to see if they can narrow down a time and am told, «sometime this afternoon, weather permitting.» If I had known that it would be an afternoon appoinment, I could have taken a half day. To make matters worse, there are storms coming. So maybe Meenan will come, maybe I will have to reshedule and waste another vacation day.
Meenan, get your act together. Most companies give people a 4 hour window, not an all day one. Better yet, maybe I’ll spend all this time researching other companies to give my HVAC/​Oil service to.
UPDATE 9÷4÷15: Meenan must be like a bad cult. Once you tell them you want out, they bombard you with phone calls. I’ve had multiple messages almost every day on my voicemail from this company asking me to stay, and they continued to call even AFTER I asked to close my account (about 2 weeks ago) and get a refund of my overpayment. Still no refund of MY money, and at this point I feel like I’m being harrassed. Awful, awful, AWFUL company.
UPDATE: 9÷29÷15: Well over a month and Meenan still has not refunded my overpayment. I received a partial check last week with no explanation as to why they only paid ²⁄₃ of what they owed me back. This is now the second time I have had to call them to find out where my money is over a month after I closed my account. When I called, they (conveniently) said the second part of my refund was mailed that day from another department. Still no check nearly a week later. I asked them to close my account way back in August. Here it is nearly October and this horrible company still has my money.

Absolutely awful company. We ran out of oil at least twice during the last winter. I thankfully had a service contract with them so when my heat stopped working (because they failed to refill my oil) their servicemen, who were nice and understanding, had to call their own company to refill my oil. Once maybe is understandable to a degree, but this happened at least twice during the same winter. Their folks who answer the phone are ok, but when it comes to delivering the actual product they are absolutely inept. I had been a six year customer with them as well and just discovered how over priced their oil prices are as well. Do yourself a favor and stay away from this company

I wish I could give them 0 stars because giving them 1 is even bringing their rating up.
I spent 3 years with Meenan and was roped into a service package (so not only was I paying for oil, I was also paying an extra $ 300 a year to have the «privilege» to have somebody come every year and tell me how outdated my system is and how I’ll be lucky if I get through this winter).
For anyone who isn’t business savvy, here’s how you get hosed:
You «lock in» to an oil rate per gallon over the next year that is likely 25 to 50 cents higher than what you should be paying for heating oil.
You have to have an auto-​delivery set up that also comes with a «service package» which is absurdly overpriced.
Your service package serves more as Meenan charging you for an estimate. Follow me:
They send out a tech once a year or they’re on call if you have a service package. Whether your furnace is 5 years old or 50 (like mine is) this tech which is basically a salesperson in disguise will poke around a little and tell you that you need something new or in my case, a new furnace for 2 years in a row.
This prompts salesmen to call you non-​stop to tell you that you need a new oil furnace and that you’re looking at thousands upon thousands of dollars to replace it.
Or you can have a non-​interested company come out and service your aging but still 67% efficient furnace for $ 200 and have it run for two more years.
Anyway, this service package is Meenan’s hedge against rising oil prices. They charge you $ 300 and if oil goes up, they have to use some of that to offset their costs because they guaranteed you a rate for a year, if oil goes down, they’re gaining extra revenue.
After I found out that in fact, I did need a new furnace this year, I called Meenan to put my oil deliveries on hold while I evaluated my options.
Meenan took this as me cancelling my service and sent out an invoice for $ 399 because I did not honor a year long contract with them. Understood. However in their contract is states that they will cancel me (no charge to me) for delaying or postponing my oil deliveries.
I called Meenan after I received a cookie cutter letter from the GM Chris Boyce. The letter said to please call him and he would like to hear why I am leaving and see what he could do to better serve customers.
I tried multiple times, was passed around to the same three people for about a week and none of them would let me leave a message for the GM, nobody would connect me to him and nobody would give me a clear explanation as to when I actually canceled my service. I am supposed to receive a confirmation number for cancelling. It’s been a month since I (didn’t) cancel my service and still no confirmation number.
Feel free to contact me if you can actually get a person who makes an actual decision at the company on the phone.
Oh, did I say not to use this company? Did I have to?

I have been a Meenan home heating oil customer since 2002…11 years with a brief 8 month interruption when I converted my property into a rental. In February 2013, the property reverted back to a primary residence and I entered into a new heating contract with Meenan Oil for one year. The initial oil delivery was at $ 4.199/gallon and I put a capped contract in place capping at $ 4.699/gallon. My understanding was that the contract with Meenan was the lower of market or cap for future deliveries. Well, was I wrong. I just had 78 gallons of oil delivered in October 2013 at $ 4.499/gal which is $ 0.30 HIGHER than what I paid in February while oil prices since February have DROPPED $ 0.60−0.70 per gallon. In re-​reading the Meenan contract I have come to find that the, and I quote, «Your actual delivered price, which includes the cost of the ceiling protection, will vary based on market conditions including, but not limited to, product availability, wholesale cost and (I love this) other factors, but will not exceed the ceiling price.» When I called Meenan, they could not give me a valid breakdown of how my $ 4.499/gallon price was determined just that it based on the cost when I put the contract in place despite that dramatic decline in oil prices. So in other words, any future oil pricing was going to be a black box pricing. What GALLS and APPALS me is that the price was $ 0.30 MORE than what I paid when oil prices were dramatically higher. Meenan did offer to lower the price and put a new cap contract in place BUT ONLY if I signed a new one year contract which would take me to 11÷2014… H**L NO. When I asked if my future delivery prices would be at the lower of market or cap if I took the new contract, Roseanne told me that it would be $ 0.14 above market per gallon. When I asked if that would be in the contract she said, «Well all our conversations are recorded.» When I said I wanted it explicitly written in the contract, she put me on hold to check and when she came back on the line, she quickly said, «no…BUT here’s all the reasons you want to stay with Meenan.»
Oh, did I mention that the fee to cancel the contract early is $ 399!!!
Needless to say, I am going to ride out the current contract until 3÷1÷2014, use as little oil as possible given that I’m paying OVER INFLATED PRICES per gallon and NEVER, NEVER, NEVER call Meenan again… except to cancel the contract since they won’t take a forward dated cancelation. AVOID THEM AT ALL COSTS… there are FAR BETTER AND CHEAPER oil companies that offer price protection plans that are simply the lower of current market price OR cap whichever is cheaper and don’t have some convoluted pricing that requires a PhD in derivative mathematics to determine.
Oh and one oil company I spoke with told me I was the 6^th or 7^th Meenan customer to call them this week to switch service so I know I am not the only one in the area that is being gouged by this company. Bye Bye Meenan!
******Be sure to read the reviews that Unilocal did not recommend to find even more one star reviews of this poor company. Also check out Reviews for Meenan oil in Bristol as they are all the same horrible firm********

Do yourself a favor and move on from this place.

Meenan is terrible. They are the worst company that I’ve ever had to deal with for anything. They are inept. And their oil is overpriced.
I had a one year agreement that my oil would never rise above a certain price. Without fail, every single time oil was delivered they billed me for more than they should have. I had to run though hoops every month to get them to correct their mistakes. On at least one occasion they made me send them a copy of my contract to prove our agreement because they had lost theirs. The customer service representatives are terrible. Nobody can fix anything and I’d constantly be transfered to endless series of people and have to explain my compaint to each one. It was infuriating.
I was so happy when our contract expired and I was free to purchase oil elsewhere. But my problems with Meenan didn’t end there. They contininued to deliver oil to my home and billing me even though we had no contract. I called and raised hell and eventually resolved the billing issue. At least I got free oil out of it.
That was two years ago and Meenan still cold calls me constantly trying to get me come back. Get out of my life Meenan!

It’s been 6 long, painful years with Meenan Oil and I am oh so happy to never have to deal with them again.
I chose them to install a furnace six years ago and they gave me a 5 year free service contract. 5 long years of horrible service, fighting charges every year when they charge me for the free service they promised. 5 long years of wrong addresses, incorrect bills, service reps who would rather than fight you than help you (Kathy, I’m looking at you).
If you are stuck in Meenan Hell (the 8^th ring), discontinue service immediately and switch to any number of other good local, family providers. Send certified letters to Barry Radcliffe (the general manager) weekly until they acknowledge your problems.
You too can make the escape, and will be happier for it.