Saad Pediatric Medical Group

Dr. Saad and Dr. Dager are absolutely the best. They have been our kids Dr. since they first came to Upland and took over for Dr. Chaiyvet years ago. They are both so caring and knowledgeable and really go out of their way to help the patient. I would highly recommend them to anyone that has children and who wants quality personalized and friendly service. I really can’t say enough positive things about these two doctors.

I ended up staying with Saad Pediatric and I’m so glad I did. They got almost all new front office staff and the office appears to run much smoother. All the girls are very friendly and helpful. The only downfall is the wait can still be awhile. This problem is actually a blessing and a curse. It’s a blessing Bc when your child is sick they almost always get you in which in turn results in longer wait times. I guess you can’t win them all :)

I was recommended to this doctor by my previous pediatrician when my insurance changed. I called on Monday because my 7 week old was congested and having trouble breathing. They were able to see me that day. The office is set up oddly as you can’t see the receptionist when you walk in but have to turn the corner and find them. No one greeted me, I just had to look around and figure this out. The office itself is painted beautifully and there is a fish tank that entertained my toddler while we waited. We did wait awhile but that was fine since I had just made the appointment that day. When they called me to give the insurance card they didn’t come to the door of the waiting room but just yelled my son’s name from the back. When I went up there no one akmowledged me although they were the ones to call me. I finally was taken back and saw Dr. Dagher. I have no complaints about her, she seemed very nice. She told me to take my son to the ER to get an x-​Ray which is what I did.
While waiting in the ER I was called out and told my son was supposed to be directly admitted to the hospital. I thought this was weird as the doctor only told me to get an x-​Ray but figured she must have changed her mind. After filling out papers and getting taken to the pediatrics wing (this took about 2 hours) I was told there was a mistake and that I was only supposed to get x-​rays in the ER. The hospital had called Dr. saad’s office several times and the office staff kept telling them to admit my son to the hospital. When they finally reached Dr. Dagher she corrected the issue and I was sent back to the ER. Long story short, more confusion ensued and the ER was unable to get a call back from Dr. Saad. Eventually they just did the x-​Ray and I was sent home with medicine. I was at the hospital almost 6 hours because the office staff here doesn’t communicate well with the doctors to see what they are actually suppose to do
Now Friday I called to make my son another appointment because he was having trouble breathing again. I kept getting the busy signal until someone answered and immediately put me on hold. I waited on hold over 20 minutes before assuming they forgot about me. I called again and got the busy signal again. Eventually they answered and put me back on hold. When I finally talked to someone they said they can’t see me until Monday even though my son is less than 2 months old and having breathing problems. I guess they think it will magically clear up over the weekend. I understand waiting if it was something a little less life threatening. Called another doctor and they got him in right away.
Bottom line. Find another doctor!

I am so saddened to write this review. I’ve not had a negative experience with the doctors but I can’t do this anymore. While on vacation my 16 month old son got a 103 fever. I called Dr. Saad to ask his expertise. Should I take him to the ER or is it just a virus? I didn’t know what to do. I called at 8, busy. Kept calling until it finally rang, took 15 minutes. I should mention the answering service wouldn’t take a message and hung up on me, tried again and the mailbox was full. So after finally getting to talk to someone she says doctor should HOPEFULLY be in by 8:30. I wait for a call… Nothing. At 10 I call back, he’s too busy with patients to talk to me, message left again. At noon we call AGAIN. Doctor is busy with patients. Well… What am I? Never got a call back. Very disappointed and will be switching pediatricians. Any recommendations?! I want a caring and reliable Doctor who explains things, understands my neurosis as a mother and a kind staff.

THE BEST. Dr Saad and Dr Dagher are so fantastic and have been such rocks during my sons health crisis’. I can count on their knowledge and tender care for my boys and trust that they are making both informed and compassionate decisions. It is usually easy to get my guys in same day if they are really not well, if not usually by the next day.
Yes sometimes you will wait a while but when they are with YOU you have their full attention. I have often had to bring two of my children at once and it’s as easy as calling ahead. It’s never been an issue as long as the office is informed.
The nurses are great. Fun and also very caring. The staff is busy I get it. I have not had an issue with them being rude. I had one small billing complaint due to our address change and that was resolved directly with the staff member and we are now on great terms. They have a hard job, show them kindness and you will get it back.

Dr Saad and his wife are compassionate and hardworking doctors. Even with their hectic schedules, they are never too busy for their patients.

Doctor Saad, is hands down the best doctor I have ever come across. I love the entire staff, and love how they painted the walls for the children. Their office is kept very clean and well organized. He has been my son’s pediatrician for almost 2 years now and I couldn’t be more thankful to have found someone who is so knowledgeable and cares for my son and all his other patients just like a parent would. Most of the time my son will get sick with some unknown virus and the staff makes a valiant effort to get us in and seen that same day if I call in the morning. I understand why the overall appointment visit is above average wait time of approximately 15 – 45 min., but that is because his office and team are so popular and loved!
Thanks again for being wonderful!!!

This place is a major difference than my last pediatrician. Much more professional and shows interest in my baby girls development and health.

We came here for the newborn check up after I had my son via c section dec 2013. The staff is HORRIBLE!!! Actually horrible is an understatement. It took forever to be seen. The office is set up very weird. It’s unorganized and looks dirty. The doctors seem like they could care less about their patients. Very rushed and seemed not interested. The wife doctor said my son had thrush. And she prescribed him medication. He indeed DID NOT have thrush! What a waste of time. I will never go back there again. I wouldn’t recommend these doctors.

Love Dr. Saad! He is always so helpful and respectful. My daughter loves him. The girls at his office are always very friendly. Yes his office may be busy most days but it’s because you are waiting to see the best doctor. He can always answer all of my questions! I would totally recommend.

I have since went to the Doctor and it is back to whatever one else says.

Dr. Saad is amazing. I really like him, but the office is horrible. I am a new mom and at my visits I haven’t been asked any questions or told about milestones. I didn’t ever get papers telling me about any vaccinations he was getting that day. The girls who work in that office are RUDE with NO personality. Especially the one who works the window. Put a smile on your face and stop acting like your better than everyone. I will not be coming back to this office because of the horrible staff.
For example, today I go in at 11:15am and only one person in the waiting room. The chick at the window just looks at me (no hello or anything) and I asked her if I can get his vaccination card updated. She takes it and sits back down. She’s talking to the other girls and walking around at 11:30 she asks a girl if she should fill it out or have the doctor do it. I waited 22 minutes for her to write 10÷13÷14 and put a stamp in four places. Wow that was hard. It’s unfortunate because I really liked the doctor, but the staff isn’t worth it. Your working with families what a HORRIBLE way to set an example.

I agree with the other reviews here. The Drs are great but the staff leaves a lot to be desired. They’re not very welcoming when you sign in, they often can’t remember which of my child’s names is her first or last, or if she’s male or female when I call in. Its on the chart! I just wish they put in a little more effort.

Worst doctors office I have ever been too. This is the only doctors office I have been too that will only treat one item at a time. I brought my daughter in for a rash and a cough and was told the Dr could only do one at a time and I would need to make another appointment. The staff is not friendly and screwed up my appointment date and then gave me an attitude about it. I will be changing doctors as soon as her rash is under control. so disappointing

I love the Dr’s they have been seeing my Son since he was born. They really take time to answer all my questions and concerns. Now, the Staff on the other hand… if I didn’t like the Dr’s I would’ve been gone long ago. They are not friendly and when you call your placed on hold for at least 20mins or no one answers. If your appointment is at 11:00 don’t expect to be seen till 12:15. I am really torn about switching Dr.‘s due to the lack of professionalism with the office staff.

Dr Saad and his wife are AMAZING doctors my daughter has been going to him since she was 6 weeks. They both spend time on her and really evaluate her
HOWEVER. the staff is horrible! The girls who take you to the room and do the vitals are awesome so exclude them!
Its the ones behind the desk and counters that are so rude I have been coming here for 3 years now and every time we come in no one greets us if we go to check in at the front desk no one says hello they will look dead at you and just turn there heads, they all throw dirty looks and god forbid you ask them any questions…
Lately when I call for appointments i am on hold for a MINIMUM of 20 minutes before i get to speak to anyone, but when I go in the girls are always behind the desks talking and just putting calls on hold until they are done socializing.
Like I said the doctor’s are amazing! the wait is worth it, they come in and really evaluate and spend time with your child so that’s why there is a wait so I don’t mind the wait at all… I just don’t understand how such a beautiful office and amazing doctors could have such a horrible staff

I interviewed several Pediatricians before the birth of our daughter, and Dr. Saad was second on my list. The Dr we chose interviewed well but after she was born I felt the other Dr did not give the personal attention that as a first time mother I wanted. We went to Dr Saad and it was wonderful! His staff is super friendly, Dr Saad is very informative and patient, you can tell he loves what he does and he cares about the entire family! I would recommend him to anyone!

Staff is terrible, no customer service! Going to this office is like walking in to DMV. If you have an appointment get ready to wait an hour + to get in a room and another 30 minutes to see the doctor. I would not recommend this place to my worst enemy!!! One star is polite if I could it would get 0 stars!

The only reason I am giving it a 3 stars is the doctors are great doctors. Pros: when your kid is sick they get you in ASAP. The doctors are very good and I would even recommend them.
Cons: Their office staff does not have customer service. It’s absolutely ridiculous. Not once, but four times my daughter had an appointment, but when I arrived they didn’t have her down. They would have another girl with the same first name. They even used this girls file one time when they were doing a wellness check. How hard is it to check names. Some of the staff (not all) is really rude.
If you are ok with dealing with rude people then I would say these doctors are worth it, I, on the other hand am not paying insurance to deal with people who can’t even act polite.
I would recommend the doctors and even think if they ran the office more efficiently and had a turn over of staff who didn’t think their job was an inconvenience then it would be a complete package.

Dr. Saad and his wife, Dr. Dagher came highly recommended by my Aunt, who has taken her kids to them for over 10 years. We live in Corona, so driving to Upland to go to the Dr. might seem unreasonable but these doctors and their staff are just wonderful. WORTH the drive. Fortunately, we’ve only ever had to take our daughter in for routine checkups and vaccinations and it’s always such an efficient and pleasant experience. There is a «sick» room and a «well» room for the kids, which is REALLY nice for those of us who are there with well children, and we’ve never had an issue with billing, scheduling, referrals or any other administrative issue. We genuinely enjoy talking to the doctors and staff and look forward to our next visit (so long as it’s just a checkup!).