S.O.S. Wireless

I’ve used SOS before for phone repair and they came through, but my most recent experience was quite a disappointment. I brought in an iPhone 4 to be unlocked, and was assured it work fine with Verizon. So I paid the $ 65, and when we tried to get it activated with verizon they said it was not possible as the phone was on the wrong frequency.
I called SOS back to ask for help and was told it should work and offered no further assistance. So the lesson here is buyer beware!

WELL… let me begin with, these folks are well meaning I’m sure BUT, have no customer service at all. I orginally took my phone in for a protective case. The gentleman there sold me a case which did not line up with the camera eye or flash (my fault:-). I went back to the store a couple of days later at 10am (When the store is suppose to open), waited with four other unsuspecting people for 40 mins then left. At 130pm i go back to the store, tell the woman at the desk what happen and she was unapologetic, in fact she didn’t even give me the courtesy of an excuse (car broke down… anything). This business is absolutely void of any CUSTOMER SERVICE… if they do open their doors on time… enter at your own risk.

First off all, do not bring your phone here!!! when I first took my phone for water damage, one of the employees told me I had 85% chance that she could fix it. Moreover; I put my trust in her. She stated «I do this all the time, it will take me one day» therefore, I agreed. After one week with no phone, they only informed me once that they were working on my phone. As a result, I had to check with them everyday and harass them asking if my phone was finished. Finally after one week, they gave up and didn’t fix it. They still made me pay 84 dollars for the repair even though my phone was in the same condition they received it and that would be not working. this is the best part! Went to the mall and took my phone to a small kiosk and the fixed it for 35 dollars in 2 hours. Makes me wonder if they even touched my phone .As a business man, I would never charge my customer for unfinished work. Hope you guys close down!!!

SOS has saved my teenagers butt many times! I appreciate their reasonable prices and friendly attitude! you guys are awesome, keep up the good work!

Don’t go there to replace your iPhone 5s screen. They replaced mine and it had a problem of screen being too sensitive n not working correct. I called them and right away they said my phone has a problem. I went to another place and replace it again for the same price and now my problem is gone. The other place told me it’s because they use cheapest screen available. Of course I will not be going back to this place. The date of my visit was 06-​04-​2015

I went to SOS Wireless to get assistance for my cellphone. I had just bought a cellphone that uses a nano sim card. My current phone uses a micro sim. I needed help resizing the sim card to fit my new phone. I had read that I would need to cut the card down to size to fit into the new phone. I went into the store thinking I would have to purchase an adapter of some type. The store technicians looked at the new phone and found out that I didn’t need to buy any adapters and the sim card fit into the new phone just fine without any adjustments. Richard didn’t charge me anything for the service. I appreciated the honest help they provided.

Very friendly staff. Talked to this one girl who was super friendly and they are not expensive. Fixed my phone and ordered a case as well. I would definitely come back if I need my phone fixed again.

Very disappointed, I came in with one problem and left with three. My IPhone 5 screen was fixed but but now my fingerprint scanner doesn’t work, headset plug in gives no sound and the picture on my phone is fuzzy. It took them over 2 hours to «look at it» and barely received a sorry when they told me it couldn’t be fixed (when these issues were never there when I brought it in) I would not have had it fixed if I knew all these issues would happen. The worst part is the reason I came to them was because I was promised they never mess up the fingerprint scanner. The guy that works there is full of it! Save the trip, go somewhere else!!!

Excellent service and price. Had my iphone 4 fixed here several times from dropping it and breaking it. Quick fast and friendly service. They are very clear as well. I had a water damaged phone and they told me that there is a 80% success rate on iphones whether it worked or not. So i agreed and it turned out after the water damage fix it just needed a battery. which was awesome because all my info was still on there. great and honest service.

Take way took long, I will never deal with them again. Very very slow

Took in my iPhone 3GS because my 3G was not working very well, low low signal, so I took it in and it took about 1 week and 100 $$ to get my phone back in the same condition! They didn’t even fix it, this place is a RIP OFF, go somewhere else, unless ur rich and want to keep coming back, plus their cases and chargers r priced way to high for not even being close to the original!

I have a LG Spectrum 2 phone, and after going to 3 other places, this was the best place.
My whole adventure: Verizon couldn’t do anything because it was my fault, Radioshack didn’t cover my phone, some random place in Montclair Plaza was asking for $ 250+
When I went to this place, they assured me they could fix my phone.
They just had to order the part which would take 8 – 10 business days.
I talked to the very friendly staff, and bought a new case as well, so to prevent my phone from breaking again.
They allowed me to leave the case until I picked up my phone, and when I picked my phone up, it was very quick pick up.
So glad I found this place!
Plan to come back to get a screen protector applied. :D

DON’T STAND BEHIND WHAT THEY SELL We bought a phone and SIMs card for my daughter who was travelling abroad for a semester. The phone never worked and my daughter had to buy a new one over there. When I attempted to take it back, they said they no refunds even though there was no way to test the phone here before she left. Then when I disputed the bill, they flat out lied to my credit card company pointing out all the calls that were made to the phone. What they tried to cover up was that the length of all the calls was 0 minutes because it was the SIMs card company calling to fix the phone remotely. This is a terrible business that acts like they know what they’re talking about but are just idiots who will tell you anything to make a sale.

DON’T GO TO THIS RIPOFF BUISNESS!!! We had two phones dropped in water, an iphone 4 and a sharp fx. I was told they would dry them out and see if they could be fixed. It would take a few days. After a week I called to check on the phones and was told they were still being worked on. At the end of the second week I was told that both of the phones were too severely damaged and could not be fixed. I was told to come pick up the phones and pay the fee…$ 65 DOLLARS EACH!!! I was bummed that they couldn’t be fixed, but took it as an «oh well» type moment.
On my way back to my office decided to try another place not even 5 miles from this buisness that a patient of mine recommended. They would only charge $ 5 to check out the phone to see if they could fix it and then call me with the repair price before continuing work on them. What did I have to lose?
BOTH PHONES WERE FIXED IN 3 DAYS FOR $ 35 EACH PHONE!!!
I am still really angry about the money I paid this place. I never write reviews or letters either. I’m not «that guy». But I am really considering reporting them to the better buisness bureau. I have already given out the cards of the other place to my patients and am telling everyone I know to steer clear of this place. As a buisness owner myself, I am appalled at the way I was burned by these guys.
I wish there was a negative star rating!

Took my I phone there for front glass and LCD change and had my phone back in an hour. Great service and friendly

Counter girl was «nice», no help at all though and when I went back in less than 2 hours later to return the phone because I couldnt activate it since it was pre paid (would have been nice if they would have told me this when I bought it) was rudely told «NO REFUNDS!». Even though there is a sign posted that there may be a restocking fee for any refunds, so make up your mind SOS wireless. Never setting foot in there again. Prices are high anyways, and what is the point if they are clueless about what they are selling.

Friendly fast service.

price is always high compared to other phone repair places.
they dont even seem like authorized metro pcs cell phone place…
have bad selection of new phones and their price is too high

What the actual what?
AT&T Rancho referred me to this place to fix the volume button on my IPhone which still functioned, but had fallen off. I called them to get an estimate and the guy I spoke with told me I’d have to come in because he’d never repaired anything like that. Neat! I suggested he ask someone. That’s when he pulls the old «some IPhones have a different casing» card. I explained they were pretty far from me and I just wanted a ballpark range of how much it MIGHT be. He brought of the casings again and said I’d need to come in. So I bid him a good day.
I called Apple and asked customer service, in case this was vital information to have for future repairs.
BULLSHIT. They have the same casings, all 3GS’s. Dude, just say right off the bat instead of pretending to ask someone and then telling me you have no experience repairing something as simple as a volume button. I’d do it myself but it’d take 3 days to ship the dang thing and I need it done by today. Their Google reviews suck anyway so I should’ve known better.

Do Not Take your phone there for repair… they have had my GF’s phone for about 4 months now… she took it in november, it lasted 2 weeks, when she took it back, she would call every week just to check to see if its ready. they called her last week and told her that they can’t figure out why it is not working and to come and pick it up… (she has Patience) does that mean we get our money back??? Nope…
don’t waste your time or money… just go buy a new phone from your provider.