Quest Diagnostics

I am VERY upset ! I have been going to This location go quite some time. I have always liked the service and staff .
on December 30,2015 unfortunately I went to get a faxed in blood draw and had broken my Fast with unknowing I had to fast.
I went home and «RESCHEDULED» FOR THE NEXT DAY! My New appointment was set for December 31,2015 time: 12:00 Noon.
As I walked up to the door I waited for the Tec to place the Specimen box out side the door. I didn’t want to be rude and mow her down.
The Door was LOCKED! 2 others were siting inside. The front desk attendant motioned to me shaking her head couldn’t hear her I motioned other as said I have a 12 O’Clock APPOINTMENT !
She made me stand there ignoring me. She Came to the door to tell me «Sorry We are CLOSED and will not be open until Monday «I explained I was given a 12:00 O’Clock appointment for today ! Don’t you remember me who I am she said YES I do But Sorry we are closed and will not be open until Monday you can go to pomona saturday at 5 :00 AM Pomona office. I asked if other offices were open she said all our offices are Closed today at 12:00. Today Is Not a LEGAL Holiday ! It is New Years Eve!
I am so upset over that i reminded her why would the appoint number make appointments for 12 and beyond times if you are choosing to close? This is Quite rude and Extremely bad customer service for one to have an Appointment and no honor it But if i was LATE they would give me the Rath I am sure she said the time is 12:10 My son aid no mom its 12:08 we have been out sire for more then 8 minutes we arrived on time … To the point ! I will never go back again and to think i thought they were a caring staff…
Please note the appoint line also was willing To give later time appointments for December 31, 2015 Again New Years Eve is NOT A LEGAL HOLIDAY !!!

No expectations are set when you arrive about the amount of time estimated to be seen if you are a walk in. When you inquire about the reamaining wait time after 1 hour — you will probably be told another 30 minutes but they really have no idea. The appointment folks didn’t seem to be fairing any better.
p. s. I don’t need to be called HONEY or DOLL or any other endearing term when you don’t know me… it is condescending and rude and I saw both men and women cringing at the receptionist attempts to be friendly but come off «not good»

NO STARS is what Quest Diagnostics Grove Location deserves and they can thank JUDY. (This facility is now moved to Foothill in the Walmart Neighborhood Grocery shopping center.)
Anyway JUDY was rude to my 72 year old mother. We went there to have basic lab work done, aparently they were in the process of moving to the new facility BUT they were open in the morning. When we got there we were told they were closing for lunch for an hour. So we went and did some running around and returned back an hour later. When we entered the front office we were told they were closed for the day. My mom said we were just here and was told to come back in an hour. JUDY said we are closed and told another lady in a white coat to get up and close the door. As that happened another lady came up to get lab work, she was around mother’s age and she had an appointment. They would not open the door for her. I knocked on the door harder for the other lady and finally they opened it and JUDY SAID WE ARE CLOSED! Yes she had a raised voice. The other lady explained she had an appointment and had paperwork. JUDY raised her voice again and told the other worker to close the door we’re closed.
It was extremely rude how she spoke to both my mother and the other lady. Closed or not closed clearly there was a miss in communication in instructions for these to ladies to get lab work done. No matter what, show some respect to your elders JUDY. My mother was really upset.
We are thankful that there are other locations for Quest Diagnostics. We will not be going to the one that employs JUDY.
AS THE SAYING GOES FIRST IMPRESSIONS ARE LASTING — QUEST DIAGNOSTICS ON FOOTHILL IN UPLAND — JUDY LOST YOU THIS CUSTOMER.

I made an appointment ahead of time. I was taken in about 15 mins past my scheduled appointment. Latricia was the girl who worked on me. She was very pleasant, quick and precise. I was in and out within a few mins of being called in to the chair.

Quest is the worst! In the past I have gone to the Grove location in Rancho Cucamonga and it is so Ghetto and tacky! I figured they can’t all be like that, so I went to this location in Upland to see if it’s any better; NO! I waited over an hour for no valid reason, they skipped my name and helped other patients that came right after me. I went up to see when my turn was up to take my info and medical paper and saw that my name had been crossed with highlighter as if they already took my insurance card and paperwork, which they did not! HOW CARELESS! Does that mean they are capable of being careless with the needles too? Makes you think. The restroom was so disgusting, that to me is a hazmat issue because it’s different patients urine and germs and trash etc. No excuse for restroom to be like this. I believe Quest Is EXTREMELY UNPROFESSIONAL and RIDICULOUS!

If you make an appointment be prepared to wait up to 20 minutes before they start the paper work! If you ask about how late the are running– be prepared for a snippy attitude. Won’t be coming back here again

Very clean location. Staff was very friendly.
I had no appointment, well I did at the Pomona location but they had a power failure so I decied to come here. I arrived at 930 and was done by 940.

If I Could Give A NEGATIVE I Would!!!
The IDIOT Phlebotomist Is Trying To Attempt To Take My Son’s Blood. She Started Putting Out All The Wrong Things. Wrong Needle, Wrong Blood Draw Tubes (3 Tubes) Etc… I Only Know This Because Another Phlebotomist Came By Looked At My Son Then Her And Told Her What To Use For My Son’s Blood Draw. She Even Went So Far As To Tell Her To Use The Pediatric Tubes NOT The Adult Sized One. The IDIOT Was Going To Draw The Same Amount Of Blood From My Toddler That She Would Have Drawn From An Adult… That Would have Been Too Much Blood. This According To The Other Employee… So Yeah I Got To Wonder If The IDIOT Is Even A Licensed Phlebotomist Or Someone With An «Oh Well I Know How To Hold A Needle Attitude»!!! Someone Needs To Be Sent Back To Phlebotomy School Or They Need To Have Licensing Do An Inspection To Check If The People Working There Are Even Licensed!!!
DON’T COME HERE IS YOU HAVE CHILDREN GO TO ANOTHER LOCATION!!!

This office is pretty good –but you MUST make an appointment, or you will be waiting a long time… I have blood work taken about 3 times a year and I’ve never had any problems here. When I went to Kaiser, I would have horrible bruising for a week after having blood work. I guess I bruise easily, or I have flat veins. Quest hasn’t ever hurt me. I’ve seen people so afraid of needles that they faint, and the staff is very quick and attentive. They don’t poke fun at anybody, and they are kind and understanding.