Panera Bread

So twice already they’ve just completely lost my order even though I have the online reciept. Neither time we they nice about it. They eventually reimbursed me but didn’t offer to actually make it for me or comp me a freaking bread roll even.
The kiosks don’t let you claim panera points. So order in person, although, they never, ever get my order right. But I still eat it and I come back.
All Paneras are always out of precisely what you want and are constantly discontinuing beloved items, but I still come back.

They charged $ 3.99 for ½ of a grilled cheese sandwich. Who does that??? And to top it off it wasn’t even that good! If they want to charge that much for a sandwich then they need to have a little pride in what they do.

I shouldn’t keep coming back! I get requests for their food. No one answers the phone in Catering, so you call and give your Info to the person who answers, give your order then the mysterious catering person comes on with no information that you just spent time giving. I would be better to drive 20 minutes to Fontana and get it right the 1^st time.
Why doesn’t the Upland Store want my business!

Alright, I have definitely seen change here in my past few visits. And that makes me so happy!
First off, EFFICIENCY! Panera, you really know how to cater to your customers.
LONG LINE?
–Skip the wait! Order at the iPad kiosks located all around the entrance!
WANNA SNAG THAT TABLE BUT HAVEN’T ORDERED YET?
–No problem! Get the table! Order online! And have your food delivered to your table! YES! You can order from your table! Just go to
They think of everything! And the service here is great. Employees are beyond friendly and helpful. I love dining here.
Also, this is a great place to get work done. Free wifi. Relatively quiet environment. Panera you have swooned me.
Five Food Favorites:
–Mac & Cheese
–Fuji Apple Chicken Salad
–Broccoli Cheddar Soup
–Frontega Chicken Panini
–Steak & White Cheddar Panini
Delicious Drink:
–Iced green tea infused with passion fruit and papaya (SO REFRESHING! Also, I’m not sure if this is seasonal… but I love this!)

We love ordering online here! We regularly use the app to order bagels and cream cheese for a quick and easy family brunch. The «rapid pickup» service is awesome. You just walk in and find your bag on the counter.

Panera has a great selection of baked goods, salads, soups and food. The baked goods are always fresh. I highly recommend the cinnamon rolls, cookies, and bagels. The staff seems to really be good with customer service. Every time I visit, they are great.

The food at Panera is generally consistent and good. This particular Panera is generally very messy. My wife and I ate at the Upland Colonies location again last night. Most empty tables were dirty and the floor looked like the aftermath of a food fight. The free WiFi has turned it into what looks like an encampment of homeless laptop owners.
Come on, people. If you’re gonna sell an overpriced sandwich, make up for it in ambiance.

Staff was great on helping to rush a large order after having problems with the online system! Everyone was super helpful in making sure everything was right.
I originally called a different Panera who said they couldn’t get the order out for at least an hour!
Will definitely come here again!

Food is good but don’t cater here. Very disorganized and often don’t answer the phone when you are trying to reach them.

I love Panera but this location is horrible. Only once have they gotten a to go order correct. They regularly «forget» items and are basically stealing money by not providing the food for which you have paid. And when I’ve called to complain, no one answers the phone. I am will be lodging a formal complain with their corporate headquarters.

Panera is one of my favorite restaurants for quick healthy food. The service is always good. There are long lines during lunch but I just call in to avoid the wait. Or even use their new app when ordering. Good food, good service, this business knows what they are doing.

I like Panera Bread and for the most part like their service. However, today was the first time I tried this location. I order iced coffee. As usual they gave me the cup to fill ice coffee. When I went to the section where the ice coffee dispenser was, I noticed the dispenser was missing. I told a worker and he told me they were making a new batch of ice coffee and it should be out in 5 minutes. Well, that 5 minutes became 30 minutes (after I again alerted the worker 15 minutes after I ordered ice coffee and 25 minutes after I ordered ice coffee). They need to tighten up on service like this. That 30 minute wait was unacceptable customer service. I write this hoping this will help improve their service for others and help their business.

Customer service is not that great and when you ask them to clean the table politely because someone before left it dirty they aren’t too happy and this has happened to me in the other panera in ranchocucamonga.

Made a quick stop for a bagel this morning. At 7:30a, there wasn’t a line and I was in and out in 5 minutes. Bagel was lightly toasted, with cream cheese on the side as ordered. Friendly staff.
A little cumbersome to get to because you can’t make a u-​turn at the light so you have to drive through the entire parking lot.

This Panera has installed ipad kiosks for fast ordering when the line is long. This was great and allowed a lot of people to place their orders and then sit down; however, I don’t think they were staffed enough on the back end to handle the lunch rush. The food took FOREVER. Seriously, about 30 minutes. My sandwich was really dry. I don’t understand why they wouldn’t slather the bread with the condiments. It looked drizzled on. Other than that, everything was just as it should be – okay.

It was my first time in here and I have to say it was an enjoyable experience. The restaurant was clean and tidy and the staff was friendly. I ordered the smoked turkey panini with broccoli cheddar soup. The food was delicious and the environment was friendly. I look forward to my next visit !

First of i’m going to say I hate Panera as a whole company! The prices are too high for the skimpy tasteless portions.
Now as for this panera bread on Campus and 19^th: I have ordered food to-​go here 4 times (only because my girlfriend likes it), and all 4 times they managed to mess up the order! First two times they forgot to give me my soups, 3^rd time a pasta entrée, 4^th time they gave me the wrong sandwich. HOW HARD IS IT TO GET AN ORDER RIGHT?! McDonald’s can and they charge a heck of a lot less. I don’t know if this is a way how this restaurant by not giving you your food on purpose? They made about $ 24.00 doing this to me. The best part is I called in to the manager to let her know and all she offered was next time I go to panera they will give me the entrée I ordered for free. Well that’s some great customer service give me what I already paid for and didn’t receive the next time I go in and spend more money. Way to go Panera you officially labeled your company a SCAM!!!

3 times I’ve ordered carry out and got home or back to work to find items missing. Each time a Fruit cup, or Chips or a Baguette missing and 2 times no utensils for my soup or salad.
I’m not the type to call or come into the store to have my order corrected for a 1 or 2 dollar item.
Its simple: everything on the reciept should be in the bag and if this simple task cant be meet 3 times then looks like this will be the last time I go to this Panera.
Some may seem this approach to be drastic but I dont expect much. I just want my order to be accurate. I just want to get what I paid for and not get back to work on my 30 minute lunch break and find I dont have spoons or forks for my meal.

I was so excited when they opened this Panera because I love the other ones I’ve gone to, but I’ve been disappointed with it since it opened.
The food is never that good, often times if I order a panini or grilled cheese part of it is burnt. Multiple times I’ve ordered salads with ingredients missing or it’s swimming in dressing.
The worst part is that I feel like this place is ALWAYS dirty. If you’re looking for a place to sit, the tables are always dirty. The area where they have the fountain drinks is the worst– I always feel uncomfortable when I’m there because everything just looks dirty!
I’ve stopped coming to this location after multiple visits over the last year, hoping it’ll get better. Now I avoid it at all costs.

DECEPTIVE business. This morning I went in at 6:10am to get coffee and a bagel. The coffee sign said it was made at 7:05am. Thinking it was an honest mistake, I told the manager her coffee was from the future. She seemed very surprised at the mistake.
When I left at around 7:10am, the same coffee was out with the same 7:05am sign. All customers thought they were getting fresh coffee only 5 minutes old when it was over an hour old at least.
This leads me to believe that it was surely not a mistake. This location is deliberately dishonest with their customers about the freshness of their coffee.