Eye Care For Animals

I am grateful for all the care this group has given my dog. Each staff member is professional and thorough with our visit. The receptionist has always been kind and courteous when making my appointment. Dr. Calvarese and her team of technicians are thorough and explain everything in detail. I would recommend this practice to all my friends and family.

Positive experience | After receiving unsuccessful eye treatment from my local vet, he referred us to Eye Care for Animals. Keep in mind, they are eye specialists. It’s not like you’re going to Walmart to buy glasses, so expect to pay for specialist treatment. They evaluated the ulcer in in my dog’s eye. They offered us 2 treatment procedures, along with the success rate. Everything was explained and gave us literature to read in case we had questions later. I dropped my dog off in the morning for surgery and she was ready to go by lunch. The treatment included meds & 2 follow up visits. After about 2 months later my dog’s eye fully recovered. See pics.

Let me be clear: my 1 star rating reflects my experience with absolutely terrible customer service, not the vet; the vet was good.
Here’s the short version: they screwed up by not entering my appointment into their computer. They blamed me for it and threatened me with a $ 600 after hours fee and then made me wait almost an hour to be seen, calling me back just minutes before the deadline to not get the after hours fee.
The long story: I’m a volunteer with a small dog rescue. I called to make an appointment for our foster dog, Lucky, a few weeks ago. I have records of exactly when this call was made on my cell phone. On this call, it was emphasized to me that I needed to arrive at 3:15 to do paper work and my appointment was at 3:30.
Due to getting in stand-​still traffic, I arrived at 3:30 having driven an hour to get there. I rushed in and apologized for being late. The receptionist said, «name?» I said, «Lucky.» She looked on the computer for a moment then said, «we don’t have an a appointment by that last name.» I laughed and said, «no that’s the dog’s name. My last name is Thomas.» She didn’t have an appointment for that, either, so I asked her to check under the rescue’s name. She said, «oh your appointment is next week at 10:30.» I told her there was no way I made an appointment for that time because I’m in class then. Turns out that it was for a different dog at our rescue. Which she should have realized because that dog’s name is Nina and she already knew that this dog was Lucky.
Then she asked me if I accidentally scheduled at the wrong location, so I checked my call history and it had the correct number. This lady insisted over and over that I had not made an appointment and I insisted that I had. They had Lucky’s information, just not an appointment. Why on earth would I call them, give them all of my dogs information, and put an appointment in my calendar if I hadn’t made an appointment?
She went back to talk to the vet, came back out and informed me that they could squeeze us in today but they had a VERY full schedule and most likely wouldn’t be able to see us until after 4:30 so we would get an after hours charge of $ 600!!! I was like, «look, we’re a small rescue. Obviously we can’t pay that. I drove an hour to get here, I don’t want to reschedule. I made an appointment, a mistake was made in putting it in your system. We shouldn’t be penalized for that.» She didn’t budge from her position that we most likely would have to pay that fee.
At about 4:10, I decided I should just leave because I didn’t want to waste 20 more minutes sitting there for nothing. I went out to my car, tried to contact the president of the rescue, then waited a few minutes to hear back. Then, the vet’s office called to tell me that were ready to see Lucky. It was still before 4:30 so I hurried back in.
While in the room, I could hear the receptionist talking on the phone to the president of the rescue. I stepped out to make sure the president knew that I was being seen for no extra charge, then gave the phone back. The receptionist insisted that she had done nothing wrong and was only following policy. So, evidently their policy is to forget to enter your appointment, threaten you with huge fees, then make you wait until the last second to be seen, and refuse to acknowledge any wrong doing at all except to apologize if she hurt your feelings. Also, she said after that she knew they wouldn’t charge the fee but had to say that their was a small chance we could get it just in case. She had previously made it sound like almost for sure we would get the fee, not that their was just a small chance of it. So, they have a complete and total lack of customer service skills. One last thing; she kept calling me wrong names. She called me Jennifer and Kathy. My name is Katie, the lady with an appointment for Nina is Jennifer. OK, rant over. I would suggest using a different location if you at all can!!!

I am so thankful for Dr calvarese at eye care for animals! I was battling a corneal ulcer on my boxer that just would not heal, also known as boxer ulcers or indolent ulcers. We exhausted all treatments with my primary vet and after 2wks it was time for the specialist. Dr calvarese did a grid keratotomy on his eye ball to stimulate healing. Yesterday my regular vet stained his eye and I am very happy to report the ulcer is gone and he’s back to his normal self. Yes; they are a specialist so the cost is more, but it really in the long run it wasn’t that much more than it would have been to continue taking my dog to his regular vet twice weekly for rechecks, eye stains and medications and getting no where. And it was less stress on myself and my dog, one treatment with eye care for animals and the Issue was resolved.
Thank you so much!

I originally made an appointment for the animal emergency hospital but then i saw this right next to it like literally. they share the same lobby!
So I decided to get my dog checked here instead because he has eye problem. They accept walk-​ins if you’re willing to wait so i highly suggest to make an appointment. I thought we were gonna end up waiting for an hour but we were inside after 20min wait so not too bad for a walk-​in but then we got here early.
Their clinic is very clean and organized.
The vet tech Sandy was very friendly, helpful and patient with Starky my dog. She gave him treats and she was careful when she was doing the preliminary eye tests. Then Dr. Freitz came in the room and did more eye tests on my dog while Sandy was holding Starky and making sure he’s okay and calm.
Overall, it was a great first time experience for me and dog with an ophthalmologist. We paid $ 220 including 1 oral tablets, 1 eye drop, the tests and consultation = peace of mind that my dog was in a great care.

My pug was poked in the eye by accident while playing with her toys. She had 3 weekly visits at our usual vet office and we were given drops and a cream for her eye. Our vet told us if it did not get better they would refer us to an eye specialist. I got tired of paying then $ 200 every week and she just kept getting worse. I found Eye Care of Animals in Upland and got her an appointment. I wasn’t able to get her in right away, but I am so grateful that we got her in! She ulcer turned into a melting eye. It covered probably half, if not more of her eye. They had to put a graft over the ulcer to promote healing otherwise she was in severe risk of her eye rupturing. They did her surgery that day!!! Of course it was not «cheap», but I feel like she got the best care! The total price of the surgery included 3 follow up visits (if i Remember correctly, it has been almost 2 years) It was so easy this way because you didn’t have to worry about paying more money each time you came in for a check-​up.
She healed perfectly and still has vision in that eye! Thank you so much for taking care of my little baby! I wish I would have come to you sooner.

My dog’s right eye was scratched by a cat and needed surgery to fix it. I brought him to this place and they were very professional and knowledgeable. I love the staff — all very friendly. They seem to be very busy bc whenever i call to make an appointment, their first opening always seems to be 3 weeks ahead. It is quite expensive, but thats to be expected. Anyways, love this place and appreciate what theyve done for my dog.

It was quite pricey but they were very professional and took the time to answer all my questions. I wasn’t rushed out the door. Unfortunately there was little they could do to help my dogs blindness. The vet was very knowledgeable and the assistant in particular was willing to give me legit advice about what tests and meds were really necessary. I would use them again.
Parking lot is weird because it’s shared with a college. Look for the special vet only spaces.