Euclid Management

I spoke to the community manager’s supervisor last Friday and I was informed that the plans were approved will be emailed to me. I have yet to receive the email (Today is Wednesday). I have yet to receive a response! Their customer response team is professional but when I’m transferred to the people responsible for the work, I get no reply and they never, NEVER return my call.

Very incompetent. I have received violation notices that are not the correct property. I just received a threatening letter due to nonpayment for a «special assessment» they continue to forget to debit from my account despite my explicit requests to do so (following their own instructions). I really don’t understand why a company like this should stay in business.

If there were a less than zero rating they have earned it.
I realize the Property Management Company does not make the rules, they just enforce for the HOA, and luckily I have not had to deal with them too often. About 5 times in the last 9 years. BUT every time I have called, the people in this office are RUDE and treat people like second class citizens.
I called this morning to see if there is another approved vendor to hook up my direct tv equipment because the approved vendor by my HOA Just In Time Communications has not returned my call in 5 days.
The response was NOPE! Here’s their email address just try emailing them. If I treated my customers the way this property management company does I would be out of business. Perhaps you should try sending all your employees to a phone etiquette class, after all without residents paying HOA dues, you wouldn’t have any clients. Makes me wonder if someone that works here is related to someone on the board. After speaking to many residence in our complex this company would definitely not be our choice. Thankfully we are all getting together to bring this to the boards attention at the next HOA meeting.

Euclid Management is pretty much the worst thing ever (consciously not a hyperbole). I went on vacation to visit my family last Christmas and came back to find that my vehicle was missing. MY vehicle with MY neighborhood parking permit parked in front of MY condo. Well, after being gone for a month, honestly, I assumed it was stolen, but for good measure, I called Euclid. I learned that Euclid called a towing company to get rid of my car because I didn’t file a report that I was planning on leaving a car unattended. I learned that if Euclid sees your car (permits and all) sitting for more than FOUR DAYS unattended, they WILL tow it. Now that rule is in the book BUT I was new to the neighborhood, I was in Ohio when it happened, and I missed literally the ONE SENTENCE dedicated to that rule. But, even though I was absent and had my neighborhood permits with my address, ID, and everything, they didn’t even bother to call me and let me know it was towed. I mean, I could forgive a lot, but not even having the decency to call me? Saddam Hussein doped on PCP would have been more polite and considerate.
Well, I called them to ask where the hell it was and they didn’t know. THEY DID NOT KNOW WHERE THEY PUT MY CAR. They just got a hired gun from the towing mafia to abduct my car in the thick of night like Al Capone. So I had to call the police and check their records of tows in the area. I finally found out that a towing company had been holding my car in their lot with a steep daily fee for OVER. ONE. MONTH. A MONTH! And how many notices did I get from the HOA? Zero. By the time I got there, my fee was $ 900.00. NINE. HUNDRED. F**KING. DOLLARS. I was barely able to get my car back and the HOA never once refunded me a penny despite how they treated me worse than a bullet treats someone’s face. And you know, that’s almost understandable because of logistics, but even worse, they never even apologized for it. Not once.
Other than my isolated incident, the HOA basically has management borrowed from the Gestapo. You have, oh I dunno, THE BURNT SKELETON OF WHAT WAS ONCE A FLAMING CAR right in front of your neighborhood (I’m not making this up), they won’t do anything for three weeks, apparently. But so help you God if you so much look at a blade of grass the wrong way. They’re frighteningly militant when it comes to fines and as motivated as a sloth with hemorrhoids to help you if you ever DARE to have a complaint. Your neighbor could light their car on fire (which was the precursor to the REAL EVENT I mentioned earlier), and they’ll just tell you to call the police. They make YOU do it! They don’t care about maintenance or order unless it can make them money.
If you like living in a place where every aspect of YOUR owned (not rented), private property is respected, then don’t live here. There are plenty of other reviews backing me up here. The seems like it is run by Nazis raised on paint chip baby formula o really, really evil robots. Not decent, not professional, not even polite in their correspondence (they had UNFINISHED SENTENCES in their «We can’t help you» letter for God’s sake), and certainly not compassionate, Euclid Management is the worst company, probably ever. They stomp on people who can’t afford to be stomped on, and do nothing to right their wrongs afterward or even make an effort to do the only thing we hire them to do: manage our property. I’m still struggling to understand how this company is even run by human beings. I really hope it isn’t. I want to have some faith left in humanity.
And in case Euclid Management actually reads this, I can’t begin to express to how done I am with dealing with you guys, so don’t bother saying that you’re sorry or you had no idea or whatever makes you look good on Unilocal.You had your shot to make things right, you blew it with flying colors, and now I’m jaded and bitter enough to not care if you right your wrongs if it means I can sully just one iota of your already terrible reputation. You’ve earned it.
(Disclaimer: I’m speaking to the company as a whole, not the poor PR person who has to deal with this sh*t. I’m sure you’re an okay person)

I have called this company several times to get a quote on what it would cost for them to rent and manage my property and they always tell me they will call me back and never do. I guess they don’t like to make money. And on top of that they charge a high percentage of the rent for their management services and I find this so funny because obliviously they don’t have their crap together when they can’t even return a phone call. Just be honest and say ‘this company doesn’t want any business so we are not going to call you back’. Supposedly they go above and beyond the average management companies and that is why they charge more– well I wouldn’t trust them to manage a rock when they can’t even return a simple phone call on multiple occasions. They don’t even deserve one star but I don’t know how to post zero stars.

Worst company ever! No one knows what they are doing and I avoid properties that have them as management!!! Owned a home with them as the association management company and rented another– both horrible experience!!! Can’t believe they are still in business and owners or associations pay them for their lousy service!

From the reviews I read, it seems like First Service is just the property management company yet a lot of people have come here to complain about their HOA. Having a hard time distinguishing the two? Well, so do I, lol. Anyways, I like my HOA and I’ve had good experiences with First Service. They replaced a pool key for me very fast and have answered my questions in my latest housing debacle with patience and care. How much of that is my HOA or the property management? Who knows…

THEY WILL ENTER YOUR HOME WITHOUT YOUR PRESENCE!!! Aside for all the previous issues that everybody and their mom has had with these crooks now they feel as if they can enter your home whenever they want! The condos were getting repainted so they left notices on our door to let us know there will be painting done on certain days and if you are home to open the door if you are not home they will paint it in the shut position! Well guess what Euclid I will not be taking off work during a weekday to sit at home to wait for your painters to paint my front door, that is not worth my time or effort but you absolutely HAD NO RIGHTS ENTERING MY HOME AND LEAVING THE DOOR WIDE OPEN ALL DAY!!! I AM ABSOLUTELY FED UP WITH YOUR DISGUSTING MANAGEMENT TEAM! YOU ALL HAVE BEEN WARNED DO NOT RENT OR LIVE HERE!!!

Asked this company for a parking permit for the Villas at Terra Vista they replied yes you qualify and in email and don’t forget to safe list your car… well guess what we are on our 11^th day for processing the application and you can only safe list your car for 8 days and found that out the hard way as it got towed thanks Diana Ortiz for that bit of info your not the one out $ 345 and when you try to find out who’s error that is she Diana Ortiz will pass the buck off to someone else saying not my fault its Patrol Masters and Patrol Masters saying not my fault Euclid Management fault… and Diana Ortiz still dragging her feet and when you call and try to get results on this whole process… maybe by the time I move I can get that permit…

Got blocked out of my neighborhood with a full car of groceries and kids. They did not notify anyone they were going to re slurry our streets. Made the workers knock on doors this morning after most people left for work so there are still cars on the street.
Totally unprofessional. Cant get anyone on the phone.

This is the absolute worst property management company ever. They are never helpful and are always annoying. Constant harassments and threats on the tiniest trivialities and many false accusations. You’d expect them to be eager to help with their zealous oversight of the neighborhood, nope, wrong again, when it comes time to help, the issue is yours and yours alone.
Good luck if you live in a neighborhood governed by this company, you may wish you never moved in.

Euclid you need to get your sh!!@$ together. Seriously. Look at all these piss poor reviews. Customer service is lacking tremendously at this place. I called a few months ago to have my phone number removed from the gate directory because of the random phone calls we were getting at random hours of the night for gate access from strangers. They said they would remove it but of course I was still getting calls shortly after. I had to call and email customer service to finally get the number removed. Also, the property manager Jennifer Arredondo does not return any emails, and is never available when you call so don’t even bother.

Basically if you are looking to buy or rent a condo and this company is your HOA. Consider that fee a waste of money. This company does nothing for the people.
For the past year we have complained about out noisy neighbors and loud parties. They’re response is «call the cops we can’t do anything about it»
But wait if you leave your trash cans out for more than 12 hours after the trash is collected, expect a fine.

I think I owe all the Unilocalers, tenants, and community homeowners out there a update. So here it is.
After my original review, nothing happen and service was still not improving and I was fed up. So I’m a homeowner and had previous HOA board experience with my other property happen to be HOA, I decided to join the board became the President of the HOA. Upon joining the board, I got together with other board members as well as talking to other homeowners to get their feedback on Euclid and everyone agreed that Euclid needs to go. As a board-​member, you can work with other board-​members to agree on finding a new Property Management company to replace your current. I did that and even though per our contract we have to provide Euclid 60-​day notice, I couldn’t wait for them to get off the account.
Right after I send in the termination letter, the operations manager kept on calling me wanting to talk to me. After a few miss calls and voice-​mails, I decided to talk to the operations manager. Euclid begged for chances to improve, which in my mind there is no way that’s going to happen. The operations manager was very defensive which I thought this is how everyone operates there. The last month was the worse, responses from our assigned property manager was slow (it took them a week to respond to my email, wait that’s after I followed up and copied the email chain to the owner Jim/​Glen which by the way they never responded my email so it doesn’t make me feel any better on how this company operates). I tried to resolved several issues but after I was given the marry go round, I didn’t get anything resolve but just let it go because I was so fed up with it. I am so glad and happy that we didn’t have to deal with Euclid anymore, I didn’t like that a made to the property manager has to be screened for a reason. I so used to dealing with contact my property manager directly I guess that is the difference between a good and bad.
For those who lives in a HOA/​Community and has to deal with this bad/​lazy work ethics with bad customer service and attitude, I recommend to get together with your board people to carefully decide what you want to do with your property company. You have more control than you think, I did for us and now we not only get better service with great service and our community is getting better. We pay property management a pretty hefty fee (depending on the size but is about 25% of our HOA dues) to help us manage but poor management will is not acceptable.
I think there are some Unilocalers out there complaining Euclid is the HOA, they are not your HOA. They are paid to help your community take care of stuff so yes part of your HOA dues goes to Euclid, so you do have control over who can and can’t manage your community. Please feel free to comment/​add/​or address anything. Ping me if you need some advise as well.

My husband and I moved into our house almost a year ago. Our community is a brand new track of about 90 houses that go along with the rest of the Colonies here in Upland. The builders have about 40 more houses to build and they will be done.
My frustration is that of all the other houses here (not in our new community) in the colonies that HAVE to use «Euclid Management» their HOA is around 80 per month. Our HOA here that we pay a month is $ 140. And by the way, since our community is still being built… our streets are not correctly paved, and most of the street lights don’t turn on. It is completely ridiculous.
For the 11 months that we’ve lived here, I have had to upkeep the gardening in our «front yard» because they simply just don’t. I have seen one gardener a few months back that mowed the lawn in the toddler tot, and left his grass shavings behind.
Yes, I said toddler tot. Of alllllll the 1,000 plus residents here in the colonies, we have no community pool, but a toddler tot is so much more awesome, right?
So overall, $ 140 a month gets me to do my own gardening, lay out on a nice day at the toddler tot, and go for a run in a non lit neighborhood. Oh, and on a side note… we get trash flying around the neighborhood from the construction workers, and there’s no one here to clean it.
If we weren’t forced to give you our money monthly, you definitely would not be in business. Euclid Management needs new management.

My wife and I moved to the acacia park residence two years ago. Finally this summer after settling in we want to use our community pool. The pool key that was left with the home was out of date, «it’s ok our HOA management will give us a new one.»
Fastest ward to arguing with an associate re: paying for a replacement key; we won that conversation.
Finally receiving our key we are told it will be activated within a few days… No big deal we thought, we can wait. Fast forward again to three weeks and many phone calls to the property manager Carmen, who eventually I believe put our names on a «screening list.»
I can go on and on and have read many reviews prior to contacting Euclid management, but never thought they would be This Bad. All for a pool key that should have been provided in the beginning now has turned into a unnecessary battle to activate the key!
I hope one of the associates; Glen G. Or Kevin Tate responds to this with a ridiculous explanation, so I can have something to laugh at and also show that they will do anything to avoid having to solve the problem!

I attended a hearing in August of 2015 on behalf of my parents. I spoke to the board with utmost respect and explained my family’s difficult situation. All of the board members acted sympathetically which I appreciated, except for the Senior Association Manager, Mary Lee Sperry. Never have I been so belittled and disrespected before.
I have four other friends who live in this neighborhood. Of those four, three have also experienced grievances with this Association, specifically the rudeness of Mary Lee Sperry. If 75% of the people I personally know in the neighborhood I have issues, I can only imagine how many actually do.
I’d also like to bring up the $ 30 MONTHLY fee they charge for the Mission Ranch of Riverside Homeowner’s Association. All this money is going to where? Maybe the excessive pizza they have at their meetings? There is plenty of crime in the neighborhood, yet only one neighborhood crime watch. There are plenty of children as well, yet no park. There are no amenities in this neighborhood, besides the sign and flowers that were recently put up less than two years ago. Mary Lee Sperry claims to have been the Senior Association Manager since 2005, which is when Centex Homes completed the first houses of the development, and only one’s sign been put up? Absolutely appalling… Mission Ranch deserves better

I’ve been on HOA boards and have dealt with many property management companies. This one is in my opinion, the WORST. Euclid management has been the absolute most awful company to manage our community. They send violation letters to the wrong houses, the lady who was doing a walk around on the property was unbelievably snotty to my husband, and they have no idea what is going on with our landscaping. Our HOA dues have increased by $ 40 a month under their watch, and our vegetation looks like death. Basically they take your money and send out ambiguous «violation» letters to the wrong house. If you are an HOA board shopping around for a property management company, in my opinion, you should not choose this company.

First experience with getting parking permit was good. But getting the key for the tennis court lights were a tiny bit time consuming because they were not organize here that day. Also, managers tend to forget details.

Well Glen if that is the case, then what does your company actually do?
What do you manage? What aspects of this place ARE you responsible for?

My first experience with this company left me high and dry as they are the listing agent or management co for a rental property that I had intrest in. As of yesterday there was a rental listing that I inquired about and was told to talk to Andrew. After 4 attempts and only reaching his Voicemail I left a messages but no return calls… I also have filled out the contact online by email but never herd back as when there will be an open house etc. I also notice the price of the rental posted at $ 1600 in the morning was raised to $ 1850 by the afternoon and who knows if you call today it may even be $ 2099 monthly. You can’t tell me that’s a misprint. This tactic is completely wrong instead of pricing at a fair market value in the first place. I’m definatly not intrested in ever using this company and will move on to find a more repetable company.

Unlike some of the other reviews, mine is directed specifically at the horrible service provided by Euclid management. I have had to interact with them on a few occasions and each time the experience seams to get worse. It starts with the people who answer the phone, they are rude and have never been able to offer me any type of resolution. I do everything I can to avoid having to deal with these people due to the terrible service they provide.
While I am also not happy with the way our community is ran, that’s not something the Euclid would be able to fix, nor would they want to assist with fixing.
I understand the importance of Unilocal as I deal with it daily for work. I don’t like to give such bad reviews but i can’t think of one positive thing to say. I highly doubt anyone will respond to me or take the ownership of improving the customer experience at Eucld.

you guys should remove yourself off Unilocal as you guys clearly don’t try to address and fix all the problems people have with your company
what a damn shame and embarrassment to have you as our hoa as well as a damn shame for everyone who works for your sorry ass so called managment of a fail of a company you guys are runnin
by the way
we will be replacing our board
pathetic board we have don’t give a flying f about their neighbor owners but for their own selfishness
this is main st owner by the eay and let it be heard
board of main st
is complete and udder garbage and they are the worst people ever
dont belive me?!
i beg you and dare any of you home owners to show up and look for yourself
my english maybe poor but in whatever way of saying it proffesionally or not
everyone can undrrstand the following words
the main st hoa board
is the worst group of people
and due to your selfish choises
it cost us hole owners hundreads of dollars
but you all are too worried about having the community fill up with ghetto cars in the guest parking
funny cause one of the board members actually has an altima with some ghetto chrome wheels on it
the fact you guys will judge us owners on owning ghetto cheap cars is sad
you guys do not reason
you simply dont care
and thats fine cause at the end of the day word will travel and youll be replaced
lesrn your job title
its to work with home owners and the rules to make everyone happy as possible
not cut off what home owners have to say and act like your all that when you cant even speak clear language yourself
your a joke
cant wait tk replace you sorry asses

As an update to the response… first and foremost the issue was NEVER discussed with us. We were receiving the notices to our home. When I called the representative, it is her JOB to explain what the HOA process is. if we needed to write a formal letter, or a request of some sort… she gave us no information just said it wasn’t her issue. My complaint isn’t about receiving notices, my complaint was her RUDENESS!
I fully understand how the notices work. To make it seem like our HOA had a issue with us is equally as rude, especially when they gave us a letter of recommendation. Her manager personally called me to apologize for the nonsense that occurred during that conversation. while it only took you guys 6 months to respond to an issue. your assistance is not needed. maybe reaching out to us when it actually happened would have helped.

I called today and talked with Virginia. I asked a simple question that she didn’t answer, and was referrred to their website (to look at available properties).
I can’t see how to view Anything yet, at their website.
I got a gut feeling that i wouldn’t like them. I can see here, it’s not unfounded!