Caliber Collision

Caliber Collision is a great place to have your car repaired, they were not only quick and efficient, but also had a great customer service representative by the name of Marisela! she kept us up to date every couple of days via text, phone & email on all estimates, repairs and the timeframe that our vehicle would be repaired in and it was even completed early! I defiantly would recommend Caliber Collision in Upland to all my family and friends!

Do not take your car/​truck to the Upland location if you care about your vehicle. They completed the body work but when I was leaving, I realized my tank was under the empty gauge and my engine started to stall. I had to go straight to the gas station less than a mile away and almost did not make it. Than the next day when I tried to start my truck, the battery was dead. When I checked on my 5 wheel hitch that I asked them to cover because it was a 5 wheel slider that can’t get sand in it or it will not work, they said it was cover but sand got into the slider and not I have to take it a part to clean it out. When call them, they said it was just above empty when I brought it in. Over a quarter of a tank is not just above empty when it was only drive 5 miles at the shop. Anyone could see that the killed my battery and run the truck to try and recharge the battery and ran the tank down. Of course they lie to cover themselves. Take your car the RC location, much better.

This is a great place to bring your car for body repair. My Mercedes was hit and damaged at the passenger side back bumper. The moron who didn’t know how to park dented and burned that section of my new Mercedes. Caliber was very good in getting everything ready for my insurance, they spent time answering my questions and actually had the car ready to go a day early. When I got my car back it looked great plus they had detailed it inside and out so it was all clean and shinny. Everyone is very professional as well as friendly and the work is excellent. You cannot see any hint of the damage plus they specialize in the higher end cars. I highly recommend bringing you car here if it has been damaged in an accident. Thanks to Garo Cody & Louie.

My 2011 Mercedes SL 550 was hit by a texting driver in Nov 2014. The other drivers insurance accepted all liability. I took it too Alpine Collision in Upland, an approved repair shop by all the high line manufactures. I was very happy with the repair. About 2 weeks ago a friend noticed that my 2 head lights were a different color. I never noticed it, but 1 was very bright trim and cover and the other one was darker trim and darker cover. I took the car back to Caliber Collision who had purchased Alpine. My head light was EOM but incorrect for my body color. Oscar Escalera Manager for Caliber Upland agreed the work done almost a year and half ago and by a different owner was not correct. He went back and found my records and and did the most unbelievable. He had it replaced with the correct one. Caliber Collision is a stand up company that TRUELY believes in customer service. I only drive high line cars and I would never take any size repair to any other shop. They are really first class. Thank you Caliber for your incredible customer service. Bob Karatz

Maricela was true to her word when she says she will call back to give updates and provide information. The entire staff is respectful and professional. I will definitely bring my car back for any future issues or work. They do impeccable work. I’m very happy with my experience and would recommend Caliber to anyone.

To start off Kenny is Amazing! Every time we spoke he put a smile on my face with his positive energy! Kept me up to date with how my car was coming along and although there were some mishaps he still took care of me and even fixed my window that had got shattered from an unrelated accident and fixed it for free for the other mishaps that happened along the way of getting my car fixed I would highly recommend this company and Kenny is awesome glad I chose them!

This is the first time in my life writing a review because I really don’t want anybody to experience the horrible experience that i got. This place is horrible the staff are rude and liars I have a Mercedes and it took them a 49 days to repair !!! i was out of the state and i got a call from the Service advisor who’s name is Kenny he told me your car is done come pick it up or we are gonna charge you a storage fee thats what written in the contract you signed. so i had to end my travel to pick up the car i found out that the car has not been done and he lied about the contract as well because what is written in the contract that they cant charge a storage fee till 10 days past after the repair is completed. Their manger accused me of taking an advantage of their horrible services because i asked him if my insurance could do a betterment on my tires.
now i know why state-​farm did not select them of one of their select services.
at the end i had the most horrible experience of my life because they don’t care for the customer satisfaction, so if i were you I would go to anywhere else because here you will not be satisfied.

I just had my son’s BMW painted at this location and they did an excellent job. Not only did they take care of the damage done by a tow truck they also washed his car so it was nice and clean when we picked it up. Their customer service was awesome. The staff is friendly and helpful and Marisela Delgado, the service advisor, made sure the car was painted to our satisfaction. They make you feel like family. I also like the text updates sent daily to keep me informed on the status of the car. I highly recommend Caliber Collision.

Warning. Warning. If you are looking for a body shop, DO NOT go to this place. Mercedes spoke highly about this place and I had the worse experience. The staff there is very unprofessional! They have a receptionist Ericka who has ethical issues. She was very unprofessional. She lied on the phone and in person. One of the managers Oscar was pathetic. Very unprofessional. He told me my car was ready but failed to walk 20 steps to check the status of my car. I took off from work and wasted 2 days of working days to find out my car was not ready!!!
This is why they are not on the list for Statefarm’s recommended places.
They gave me the run around. No one communicated. The staff was a mess. They were insincerely apologetic. For what?
The day I finally went to pick up my vehicle after 2 months, we did a walk through. The guy who showed me the car told me he will not lie but he just found out there’s a crack on my windshield. He could have given me a call before I took off from work to tell me it was not ready.
I refused to take the vehicle because it was obviously not ready.
With so much hesitation and distrust, after a few days, I received another call telling me my car was again ready for pick up. At this point, I did not believe them anymore.
With very minimal expectations, I drove to the shop to see my car. I thought things would be different since they already f’$$$d up. No way! Who was I kidding? The interior of my vehicle is beige and it was filthy! They again failed to pay attention to detail and return the vehicle to me with sloppy works mansion.
My Mercedes was only 4 months old. The sensors are not working. They must have turned off the switch to avoid them from going off because they had no clue on how to fix it.
This place is a ZERO on my book! Again, don’t go to this place.
Especially since you probably are looking at them because you have a luxury car, do yourself a favor and WALK AWAY.

Highly recommended body shop especially for high end vehicles. They do a great job in restoring your vehicle and bringing it back to the factory brand new condition. My 2014 beemer recently got into a major accident and it took about 40 days to repair the vehicle. My service advisor name was Kenny. He updated me throughout the process and was very helpful given that I am very picky and demanding when it comes to cars. At the end I got what I was promised. The repair was excellent using all OEM parts and acquiring certified technicians and devices to do the work. Paint job was also excellent and very well satisfactory. I ran into a few minor issues which is typical due to beemer’s complicated electronic systems and let my advisor know about it. They handled the situation very well and took care of the matter with open arms. I am overall very satisfied with the service and highly recommend this place if you appreciate the good quality repair work for your vehicle.

After my accident, I had no clue which body shop to choose to repair my car. AAA recommended Caliber and I’m happy they did. Intake on my vehicle was easy, staff was helpful and friendly. Every few days I received a call from my service coordinator Kenny with updates on the progress of the repairs. I was worried such a large facility would mean delays and so-​so craftsmanship but quite the opposite. My car was returned to me 4 days ahead of schedule. Car looks better than brand new and a lot cleaner inside and out than it did when I left it at Caliber a few weeks ago! Hope not to be in need of a body shop again but if I do, I’ll definitely use Caliber.

Not good you guys. After quoting me three different prices for a bumper ranging from $ 650 to $ 1500 to $ 930, I requested my down payment returned. That was mid December. It is now mid January and I still don’t have my $ 500.

Kenny was incredible! Always made me feel welcomed, informed and well taken care of. Best customer service! My car was finished a day earlier than expected. The car was cleaned and repairs were excellent.

My car was done in the time they told me actually 2 days earlier my car looks great and Cody was very nice and helpful

I was recently the victim of a hit-​and-​run accident. My dealership recommended Caliber Collision; specifically the location on Aviation Dr., as they are certified by Mercedes to perform any body work.
My first conversation with them was great! The woman who answered the phone was polite and clearly explained what I needed to do as a new customer to get my car in for the cash estimate.
My estimator, Marisela Delgado, was awesome to work with. She was honest, straightforward, and very professional. I had a cash estimate that wouldn’t break the bank, and detailed report itemizing the parts/​labor involved.
When I determined i was going work through my insurance company for the repair work, I knew I wanted Marisela on the case! The appraiser from my insurance company adjuster had great things to say about Caliber Collision in Upland, as well. Imagine my relief when the insurance company recommends the shop as well!
Marisela gave me a realistic timeline for the repair, she was honest about the work that needed to be done and called me with updates. I always knew where I stood as her customer and I was treated like a person (rather than a transaction or a claim number).
I appreciate the work that the shop did to my car too! My vehicle was beautiful and when I picked it up, it sparkling clean — better than new!
If I ever need work again either from an accident or for paintless dent removal I will definitely be back to Caliber and I will definitely request Marisela Delgado. Thank you Mari!

excellent service by kenny. overall was my car back into normal look
. everything handled professionally i definitely recommend this place!!! i love it!

I took my vehicle for repair and was told it would be ready in 1 ½ weeks, it ended up taking 3 weeks and they would not give me a rental. When I got my car back, the technician broke my push to start button and they told me that I had to take it to dealership for repair. I would never ever ever bring my car here again or less recommend this place.

I just had the front of my BMW 435i repaired at the Upland Caliber Collision Center. What a wonderful experience. My Estimator, Kenny Potashnik, could not have been more helpful and professional. After having Kenny look over the damage, he ordered the parts. Once they arrived he called again to set up a time to begin the work. I took it in on Monday morning, and all the work was completed by 3:00 on Tuesday.
Also, I needed aside home on Monday and a pickup on Tuesday which they were happy to do. In fact, the General manager, Oscar Escalera personally picked me up on Tuesday.
The work is first rate, and I couldn’t be happier. I highly recommend these guys

Greetings Reader,
Recently I got hit with a pipe on the freeway in my BMW 128I. My front bumper took some damage and my radiator was shot. These guys did an awesome job, and the paint was very well matched. The experience from the beginning was pleasant during such an unpleasant time. Their facility is amazingly clean and organized. The people are kind and professional. I hope I never have to go back, however if I ever need it… I will be going back to this place for sure.
Thank you very much caliber team.

Excellent service from Garo! Always good service at Caliber Auto. This is the third time I’ve been there.