Barlow-Concord Apartments

I read all the reviews before moving in and I won’t deny that I was a bit concerned about what I read. I promptly brought it up before signing the lease and the manager had no problem explaining what the previous «issues» were. She assured us things had changed and they have indeed. In 6 months that I have been here I have never had a break into my car. The properly is kept up daily. It is beautiful. Everyday after school the leasing office gives our kids treats and beverages and on holidays they do little events for all the residents. Can’t imagine living anywhere else. My son is young and I feel safe letting him go out to play. If you want peace of mind this is where you want to be. I come home late from class and feel safe every time I run into our security patrol. Not sure what it was like before but now, hands down,
Barlow Concord is a 5!

We have lived here for a year and things were never the way others mentioned. The ladies in the office are professional and nice. They raffle a free gift basket every month as a gift to those who pay rent early. They have free BBQ’s with jumpers for the kids. For Easter they also had a jumper and an Easter bunny. They even delivered free pies during the holidays. It’s very quiet, they keep the landscape well groomed, and maintenance is on top of things in a very timely manor. The office does a darn good job at getting to know the residents, and to find a balance between keeping professional and personal. I am sad to go but our growing family leaves us no choice. Would definitely recommend living here, the prices are very decent for what you get. The living rooms are very spacious, and the bedroom in the 1b is huge. The juniors have a really cute floor plan, but we went with the 1b.

Decent place to live

I’m writing this review as a potential and approved tenant, and with someone with experience in this specific business.
My husband and I first visited Barlow Concord earlier in the year, when they had no apartments for show. When we visited then, we were greeted and assisted by the manager Michelle. She was very friendly, attentive and took down our information in case anything came up in the future. They called us once to inform us that a one bedroom was ready for view, but we didn’t contact them again until about a month ago.
We were originally planning to move in around July, but they were offering the first month free and we were very interested in the junior one bedroom. However, something to know before attempting to apply is that they only hold the apartment for two weeks. Most management companies will hold an apartment up to one month. Another setback is that the special is only «useable» the moment it is being offered, and you can’t use it if you come back at a later time (which most other places honor specials you are offered the first time you come in).
We went ahead and expressed interest in applying, and this is when the problems began. Number one, they do not have a good record of answering the phone. At one point I had to call them several times in a row before they answered. It is very difficult to get a hold of them. Another issue that arose is their tone in answering your questions. They start sounding arrogant and annoyed with you.
They quoted us 72 hours for approval on our application, and it took 1 full week. It was rather ridiculous. When we applied we submitted $ 20 for our credit/​background check and a $ 200 holding deposit. It should be known to anyone who is planning on applying — THIS IS NON-​REFUNDABLE, and you will also NOT RECEIVE a copy of your credit check. Please be sure to read and verify everything you sign, because they will not return the deposit — even if people are still living there! They consider the time it takes them to process your application and get all their work done as «liquidated damages» for holding the apartment.
We were hit with a financial problem sometime after applying and we had to unfortunately cancel the apartment. During this time we were keeping in contact with the manager, Michelle, and the assistant manager, Shauna. Both of these women gave us wrong information on several occasions. First, Michelle told my husband that because we had not seen the unit that we were applying for, if for whatever reason we did not like it, we were entitled to receive our deposit back. She then turned around and stated she said no such thing. Shauna was very cold, dry and sometimes arrogant when asking questions for verification or when we needed specific details (like the size of the fridge, since we were unable to access the apartment for specific measurements).
I do not recommend this management company to anyone. Their abuse of individuals is quite apparent. While their grounds are quiet and the building seems well maintained (minus over-​flowing trash all over the parking lot), I am glad we canceled our apartment. In part because of the management’s rude disposition and their shady dealings in terms of money.
Something to note as well. They require: $ 500 pet deposit, pet license, $ 25 pet rent, $ 500 security deposit (when they advertised $ 400), renter’s insurance (another $ 175) and they pay for only the water utility. Considering they have relatively lower prices, those prices are increased dramatically with fees, deposits, and lack of utility payments (their regular 1 bedrooms are ALL ELECTRIC).
I would definitely consider re-​considering Barlow Concord if you are interested in them. Their reviews on Apartment Ratings are all fake, which brings up their percentage and ratings. This review is coming from a genuinely displeased perspective tenant.