Stone Pointe

So on November 30^th our rent was stolen from THEIR RENT BOX along with other residents. (TWO WEEKS AFTER OUR Unilocal REVIEW). First they said they didn’t have proof that we paid it so we had to pay again (good thing I’m a receipt hoarder =)) so i provided the receipts and the stub of the money order also i paid money gram ($ 15) for a photocopy which proved that we paid it! i sent it to greystar management. we tried to file a police report but the officer told us we couldn’t because it wasn’t our property its is considered stone Pointes property because it was stolen from them, so we filled out an incident report instead. mind you the RENT BOX was NOT BROKEN, and the rent slot is barely big enough for an envelope to fit, also they didn’t know it had been «tampered with» until a week later. which brings me to the conclusion that it was an employee. we have lived here for less than a year and they have replaced the staff AT LEAST 6 times. which means 6 different people with access to the key to the rent box. I’ve contacted money gram to file an affidavit process so they can reimburse stone pointe (which costs 34 bucks) which means they will do their own investigation and decide whether or not to reissue them their money back this process takes 6 months to a year. so last week we received a letter one our door stating that we have by april 1^st to pay them again or we will receive a 3 day notice to vacate the property. crazy huh it gets worse that shower handle we complained about in our first post never got fixed, so last month i was taking a shower and i guess the pressure from the water caused its to fly off and hit me in my knee, which also caused a whole and water damage to the wall, which wet our living room couch and sons play pin. we couldn’t take a shower for four days and all we got was a simple dry apology. so when they fixed the shower they had to cut a whole in the wall to let the water dry out maintance said they would be back in three days to fix it, it took a MONTH and me yelling in the leasing office for someone to come back fix it. also my 3 month old son has been sick, which we think is from mold. also the closet we were talking about in my sons room fell on me monday it got fixed just yesterday after repeated complaints. SAVE YOURSELF THE HEARTACHE AND STRESS DO NOT MOVE HERE!!!

Be very careful renting here. We lived here for 1 year. When we moved in, everything was very good: customer service, the apartment, etc. However, we had multiple issues with maintenance work orders. We would put in a request, and 1 – 2 weeks later, when nothing had been done, we would call to check up, and find out the request wasn’t in the system. This happened at least 3 times.
Maintenance was very lacking. The usual fix was cosmetic only, and not substantive. Timelines provided were never supported. If you were told a week, it took 2, etc.
Customer service also went down hill, calls would not be returned, etc. They refused to work with us at times on manageable issues. The last issue was our deposit. When we received our refund, there was a deduction for «standard cleaning» and «standard carpet cleaning», neither of which was mentioned in the lease.
Our maintenance exit walkthrough was perfect, in that I mean he said we had no damage beyond wear and tear, and we would have no issues getting our deposit back in full. When I confronted the leasing office, I was told that they charged those fees no matter how clean your apartment or carpet was, which is illegal.
When I pressed this issue, the agreed to refund the cleaning fee, but not the carpet fee, stating that corporate required them to clean the carpets. Not my problem, and also not in my lease. I was then told they couldn’t reverse the carpet fee, only corporate could. I was given the number for corporate.
After 2 weeks of no return call from corporate, I again contacted the office only to be given a different number. After multiple phone calls to various wrong departments, I was informed the office should have given me a specific number for a specific department. When I confronted the office about this, I was then informed that both charges had been reversed, despite statements from the manager to the contrary.
Ok, so they’re both reversed. A week later I still had not gotten my new refund check. Another call to the office and I was told it was a computer system problem, and new coding had to be done. Sound fishy yet? I got in an argument with the agent (who I had to call back despite leaving a message and being told SHE would call ME.) and stated that I wanted daily updates, because nothing gets done without pressure from me. She flat out stated she would not. A week and a half after that, I still had not heard from the office, although I did receive my refund check. They didn’t even have the courtesy to call me and inform me it was on it’s way. They emailed me instead.
While the apartments themselves are ok, I can pretty much guarantee that you are going to have going to have office issues with either your maintenance requests (I’d stay out of the half sunken first floors if I were you) or your refund. Know your rights regarding refunds people.

Update: Rent is not doubled, just shows double since it’s still being processed. That gives us some relief.

I don’t live here but visit a friend quite often. Parking is generally okay during the day, but good luck if you get home after 9pm. It’s supposedly the «gated» community and they claim the gates are closed at night, but the usually are not. Several months ago they closed down the pool and gym for renovation, and they’re nowhere near being finished. Seems to me when you take away amenities like this, you should reduce tenants’ rent since they’re no longer getting what they signed up for (obviously they did not do this.) They gave extremely short notice that they were closing the parking lot for repaving, and threatened to tow cars that were left behind. They charged a surcharge if you pay rent online (shouldn’t this be cheaper, if anything?) but now don’t give that option. This is a huge complex, and they offered no suggestions for where people should leave their cars overnight. The apartment itself is basic, nothing fancy, but nice enough. Grounds are kept reasonably well. It’s not the «luxury» living they claim it is, though.

This is an average apartment complex. There is nothing luxury about it. It is close to some stores but over all the apartments are average and are old and in desperate need of remodeling. Also there are some incredibly sketchy people that live here. It got to the point that I didn’t like to interact with neighbors. Recently there was a flyer announcing a sex offender had moved on to the premises. Not sure what happened with that but either way we are happy to be done with that place. Also the University Place police have a terrible reputation and a generally considered the biggest criminals in town. We moved at the end of my and had no idea what we were missing out on til we moved to GA. Beautiful apartments with real amenities… Getting out of stone pointe was a huge relief!

I’ve lived here for almost a year and this by far has been the best apartment I have ever lived in.
We also live on the bottom level so at times our back patio gets plastered in leaves and dirt when its windy/​rainy and the people who work on the grounds are nice enough to clean it off for us almost every time. People also pick up their dog poop like normal human beings should. So that’s pretty rad. Grounds are always incredibly clean and well taken care of.
We live next to a school so a lot of parents like to park in the local parking instead of the side street to drop off/​wait for their kids which takes up a lot of parking during that time but otherwise there is always a good amount of parking.
The pool is also always maintained and clean. Not to mention it’s an indoor pool! So swimming all year around is a plus!
Whenever there is an issue it is taken care of immediately. When we first moved in, the washing machine had stopped working. We were told that it would be replaced in a few days but it was replaced the next day! Awesome. Our heater had stopped working recently as well but It was fixed the same day.
The only severe issue that we’ve had over the year of being here is the noise upstairs. Several people living in a one bedroom apartment. There are times where it sounds like an atomic bomb is going off upstairs and will actually physically knock some paintings I have off of the wall from children that are left home alone all day running/​stomping/​screaming.
The children that live around us are extremely disrespectful and will actually go out and play football in the parking lot hitting some cars and whacking trees with large objects. We have complained a few times and it will get better for a few days and then will eventually get worse again. The noise wakes us up early in the morning and occasionally keeps us up at night because it is so bad. I feel like there is not much more we can do about this issue so that has been extremely stressful.
Other than that, you can’t pick your neighbors, but the apartments itself are fantastic.

There’s a lot to cover when you talk about apartments, but it can all be summed up by saying we’ve been here going on three years. You don’t stay at a place that long if they aren’t pretty darn good.
The apartments are really nice. Good appliances and fixtures, good layouts. They can be pricier than others but its a gated community in a great area and located near everything. I can walk to my sons pediatrician, Walgreens, Trader Joes and the library.
Whenever I read positive reviews like this I always assume its the office staff faking it. The staff here hasn’t turned over much in our time here, which is nice. I’ve had positive and not so positive interactions with them but in the end they are adequate and professional.
There is no playground for the kids, so they run amok sometimes, but there’s an indoor heated pool year round. Amazing. There’s a gym too.
They allow dogs, which is ok, but sometimes people aren’t responsible dog owners and poo accumulates, but that’s not the apartments fault.
We’ve never had trouble finding parking.
Anything can happen any time, anywhere, crime isn’t confined to a zip code, but we’ve never had any issues or witnessed anything about anything happening here. No car break-​ins, vandalism, theft, nada. I’ve never even seen a police car here.
The real gem of this place, and the reason I have it an extra star is the maintenance staff. Friendly, fast, and accurate. They knock on the door within minutes of you calling and the only delay we ever had was when we had to wait one single day for a NEW appliance to be delivered. They ask if there’s anything else needed while making repairs. The guy who seems to be the lead maintenance guy has been here as long as we have and I hope his employers appreciate him. He’s always there for a smile and a wave, remembers his residents, I’ve even seen him give dogs treats.
We are about to sign another years lease here, and we are looking forward to another twelve months of satisfaction.

i lived in a 3 bed on bottom floor in 2010 an the floor boards sounded like they were firecrackers going off everytime someone stepped an of course the maintencance had all kinds of reasons why it couldnt be fixed this management is fake to have u buy they get u for water sewage trash all seprete from ur high rent when if u got time u can find something way nicer for less an not so may rules and regulations anyways for 8 mnths we put up w this loud sounds and we had to break lease bc of it it was fault of there oown but they were so unfriendly and rude we had to get the state law books out to get them to listen to be able to live a normal life we missed countless nights of sleep an several times we had water probs an management never responded if it were a flood they still wouldnt of showed thats how much they care dont move here look around a bit it may look nice but it will all crumble when u move in

They’re great before you move in.
Then once you’re in your door locks break 8 times a month, the lights all go out, the heater stops working, half the light sockets don’t work, and they don’t care to fix it.
The «lot guys» are rude and creepy.
Hope you’re prepared for random in home inspections, cause they do them often.
My roommate and I had such a bad experience with this place.
The service is terrible.

My husband & I moved here in October 2009. The office staff was very helpful. The apartment complex is located within walking distance of a pretty nice shopping center (Green Firs Village Shopping Center). If you’re moving in the fall, you may get a better deal like we did. Pets are allowed (with restrictions). The only problem we’ve had here is when we forgot to pay a Admin Fee. About 6 months went by and we finally got a notice on our door claiming we owed RENT and had so many days to respond or we’d have to vacate. Knowing rent was paid up I was furious. I was even more furious to find that it was an Admin Fee and not rent. HOWEVER, because we approached management like the adults we are and because it was also overlooked by them, they knocked off ALL of the late fees associated with it. I say the above because some people complain that because they went to management with certain issues and threw temper tantrums that they didn’t get their way. Go figure. The only reason we’re moving this fall is because my husband is being relocated to another base in another state. However, if we have to come back to Fort Lewis, this is where we’ll likely move to.