BECU

My bank of choice. Several locations to choose from, online banking available, ATMs that are shared with other credit union branches, and the option for many different types of accounts.

Friendly staff at this branch, ample parking. Becu is general provides a minimum amount of service with low fees, which is nice, but lacks the amenities of larger banks. The Internet banking, which is essential to Becu’s business model is nonfunctional/​down at least once a week it seems. I am constantly considering changing to a better bank.

Well, I *had* been pretty satisfied with the services BECU offers until a recent experience with their mortgage department changed my mind.
A few years ago, I refinanced my home loan through BECU at a cost of several thousand dollars in closing fees to get a lower rate. With interest rates now at their lowest point in, well, forever, I decided it was time to look into doing a mortgage rate adjustment or refinance.
Long story short– found out that my loan is not eligible for ‘rate adjustment’ because BECU no longer owns it. This institution sold the loan to a third party without my consent (granted, I’m sure I signed something making it quite legal for them to do this somewhere in the copious amounts of paperwork that accompanied the loan– but it still seems like a really shady thing to do, and they could have at least informed me). So now, if I want to take advantage of the recent low interest rates, I’ll have to do a new refinance complete with another several thousand dollars in closing fees (instead of the few hundred an adjustment would have cost). Probably still worthwhile in the long run, but can I really trust them after this? Seems like a greedy move for an outfit that bills itself as ‘not-​for-​profit’ to me…

I am a former US Bank member and after years of being terrorized by them, I finally hopped ship! Both my husband and I just cant believe it took us so long. If you knew how easy banking could be, you would all be with BECU!
Everything is seamless, and costumer service is above and beyond. For once me and my piddly money are being treated like a human instead of a number!
LOVE LOVE LOVE this bank!