The UPS Store

Unbelievable event, terrible service. (at least the 45 – 55 yr old dark haired lady). I was trying to ship a coffee maker today. Man, did I walk in to the wrong place.
After agreeing to shipping charges ($ 33) and EVEN purchasing the cardboard box ($ 12) from this UPS store to ship my item, she told me that I would have to take it back home, tape/​prepare it and bring it back.
She said that I could NOT use her TAPE. (I had brought in my own stuffing/​insulation, bought the box there, but I just needed tape.) I got so mad at her, because she knew it was so much more work to go back home, tape it and bring it back to her.
Furthermore, she said, it was a local business, and that I should also pay the extra $ 20 to let them pack it. (instead of driving back home to tape it.)
I dont know what to say. I have always supported local & small businesses. And I own one.

I went to this location to mail several holiday packages over the weekend. The customer service was great. The employees are all pleasant and helpful. There was even a woman, Janet, greeting customers and offering homemade cookies to those of us waiting for our turn. The cookies were delicious! I will definitely be back to mail the rest of my packages.

Customer service needs improvement ;
on ¹²⁄₂₉ I dropped a package with a pre-​paid return label and asked for a receipt. Throughout the transaction the employee discussed a personal matter with his colleague.
On ½/​15 I mailed yet another return. When I asked for a receipt I was instructed to wait in line — a long line. I pointed out that it seemed inefficient to have to wait with other customers whose transactions take a long time and that even the post office has a better system. When I expressed my disappointment about the customer service experienced on 12/​29, things started to unravel– Misty one of the employees called me rude and asked me to ‘never come back’.
UPS can do better in streamlining operations and selecting employees.

Can’t say enough wonderful things about this place! Speedy, friendly, organized! What a lifesaver.

I’ve been to this UPS location quite a few times and I’ve never had any issues. Everyone is incredibly helpful and patient with me, despite the fact that they are always busy when I come in. The wait is never too long and the staff is always really happy to see customers (the other location that I frequent is much closer to me and incredibly cranky). I never know what I’m doing when I’m shipping anything; what box do I use, is an envelope safe, what’s the cheapest way to do it, how long will this take, etc. and everyone is very eager to help with my sometimes silly questions (I get scowls at the one off of Mayfield in University Circle… I’m met serious anger and impatience when I [always] have questions).

This store gets one star in my book for poor customer service. In short, I was attempting to return items to Amazon two days after Christmas. I used the preprinted label provided by Amazon and dropped off the package.
After two days, when the package was not showing «in transit,» I started to worry. i had left town, so I asked my sister to stop by and ask about the package. They gave her a phone number which I promptly called. The service rep at the main number told me that the store had to report the package missing before they could start a search.
I called back to the store and was told that they were not responsible. They had scanned the package and given it to the truck driver on the same day it was dropped off. I asked why it did not show in the tracking system if that was the case. He said he did not know, but he was SURE they had scanned it and sent it out. Once again, I asked if they had done that why would it not show in the system. He said it should, but he did not know why it did not and he could not initiate a search because they had no responsibility for packages the store did not pack themselves.
I am sure someone picked up my very large package (which contained stereo equipment) and walked out of that store. I will continue to call Amazon and UPS, but have little hope the package will show up. I’m disappointed, not only because I am likely out of several hundred dollars, but also because the store reps had no interest in trying to help.