Margo’s A Wedding Place

I went to the St. Louis Bride and Groom Wedding Show in August, 2015. I ordered a veil from Margo’s. The purchase was 50% off of a new veil, if you bought at the wedding show. No refunds. I was so excited. It was a very unique style. The veil that I tried on had some wear and tear at the attachment to the comb, and I remember running my finger across it while I was making my decision. The people were nice, so I decided to go ahead with the purchase. The shop was supposed to get the veil in 4 weeks, notify me of it’s arrival, and send me the veil at this point. At the four week mark, my mother called the shop to ask about the veil. They said the veil had just arrived that day, and they would ship it to me immediately. I received the veil a few days later. The veil came folded tightly in a small box with tissue paper and a leopard print bag. This was obviously not a manufacturer’s packaging. Also, the veil was dingy and had soiled spots. I emailed the shop to let them know the status of the veil. They apologized and said they had never had a problem with the manufacturer before. I needed to wait to return the veil, as I had scheduled my hair trial around the veil’s delivery. They said I could use the veil for the trial and send it back, and meanwhile, they would order a new one right away. When I got the veil out for the trial, I was holding it and ran my finger across the comb. It was at this point that I realized that they sent me the veil from the wedding show. I got a hold of Margo’s a week or two later, and let them know I was waiting for the new veil to arrive and would then ship the other veil back to them. They then told me that there had been a misunderstanding and they were waiting for the old veil to come to them before ordering another. At this point, I was completely disgusted. I drove the hour out to Union, to straighten it out. The new veil was pristine and in the manufacturer’s packaging. It didn’t even look like the same veil. I had paid $ 20 extra at the bridal show for shipping for my veil, in the first place. I asked the sales associate for the shipping cost back, as the veil was obviously not shipped from the manufacturer as originally agreed upon. They would not refund the shipping. I asked to speak to the owner, who had been confirmed to be at the store. She would not come out and speak to me, and the sales associate would not negotiate any money returned to me. In the end, I paid $ 20 extra for a lot of hassle. I was shown no respect, and I was lied to — on several occasions. Of all the things to worry about while planning a wedding, I feel that the veil should be pretty low on the priority list. For a company that deals with this on a daily basis, I felt completely scammed. I would never go back to Margo’s, and I will be sure to let others know about my terrible experience.