Kessler Rehabilitation Center

The therapists at this location provide excellent care. The facilities are clean, and there is conveniently located parking, which is something that goes a long way especially when you are going someplace for physical therapy.

The other review for this facility written six years ago, clearly was not relative to this facility in any way — The Manager Alina and her staff were absolutely exceptional-​Today is a sad day for me, I ‘graduated’ after a workman’s compensation related injury and in less than two months, they restored me to my pre-​accident condition-​The staff and there attitudes, abilities and caring were impeccable-​I will miss them and their humorous banter — Regrettably I can only give them five stars — they deserve at least six-​If ever I have the misfortune to require there services again, I will turn that into good fortune-​I will see them all again-​Thanks you ladies for all your TLC!

I went here for the entire Thanksgiving break to visit a very close family member who recently suffered a severe brain injury. The service and care really seemed to vary from day to day. One night there would be lots of staff coming in and out to take care of my great aunt. another night no one came for over an hour when she really needed assistance. It’s unsettling to think of a loved one in a place where they might not be getting everything they need– even more unsettling when this person has lost their ability to communicate verbally or otherwise. I don’t feel this is the case here, however, the some of the nurses and aides could definitely be more attentive. There seems to be some sort of power struggle going on– nurses refusing to do what they think aides should handle and that type of thing. If someone needs to be lifted into bed and you can help I don’t understand why you’d stand there for five minutes explaining that you won’t help. Either get someone or give a hand. Same thing for toileting, feeding, changing, etc.
Of course, some staff definitely stood out. Lynn is an excellent and caring nurse. Felicia was also wonderful. The speech pathologist, Mara, and occupational therapist (I can’t remember her name) both appeared to be doing their very best to help my aunt recover through therapy. Perhaps the problem with Kessler is too little staff for too many patients. I can’t imagine someone being here without a family member going in daily to look in on them and to make sure that everything is being taken care of. This isn’t a bad place and I really don’t have much to compare it to. My rating is based on the fact that they don’t seem to have all of the medical equipment they need or the staff support necessary for the patients.