Chase Bank

Possibly the worst branch in my experience with Chase. Not being hyperbolic. It was a fair experience, as compared to very good ones at other Chase branches.
This location is tiny and seemingly understaffed. Over busy at an off time off day. I grabbed what I expected to be 30 minutes between meetings, but it turned into nearly an hour with wait time. Probably would have been worse had I waited until the lunchtime hour, but that’s not really saying much.
Puzzlingly — though I suppose this is bank policy — I was instructed to swipe my debit card in order to deposit cash. Yes, cash. Deposit it. Into my Chase account.
Also, I asked the teller about bank policy and was instructed to speak with a banker. Prior to giving up and chancing it with a teller, I had already waited 15 minutes to speak with a banker, and with a group ahead of me, help didn’t seem to be coming anytime soon.
Not rude, exactly, but hardly the welcoming atmosphere of the branch at which I opened the account and until a recent move, was my go-​to location.
Am rethinking my banking relationship with Chase overall, and this experience helped clarify. What with Chase’s recent announcement that they’ll be shuttering branches, my gut tells me this branch will remain while others (with better staffing levels) are likely to get the axe. Maybe PNC or TD Bank will have superior service.
Oh, and Chase’s mobile app stinks. Haven’t been able to successfully use it to deposit a check in a while. I’ve given up even trying.