AT&T

I went to AT&T because thought they would give me a least something better than paying $ 90 a month for Verizon. Spent about 2 – 3 hours here getting a new plan that was exactly the same. The girl that helped me was extremely pushy and annoying and I wanted to stand up and walk out a few times. I brought my salesman boyfriend along to help me out with this and he felt very uncomfortable around her. I am so unhappy with the service and that I am stuck with what she «talked me into». I am now planning to go back to Verizon even though it will be the same price. I am so unhappy with the service.

My husband went in to upgrade his phone. Carlos was our salesman. At first I thought he was really cool, down to earth, he seemed very helpful. I should of known it was all BS!!! My husband is grandfathered into AT&T’s unlimited plan, so the main focus was to make sure that the plan was not touched in any way. After going back and forth on phones, he decided on the LG G4. Carlos then tells us about a «Lease» plan where you keep the phone for a year and at the end of that, turn it in for a new one. I was against this plan from the door because it meant that they added things to his account. CARLOS SWORE my husbands account wouldn’t change and he would still have his grandfathered plan… Well guess what CARLOS??? You lied and his plan was changed, and it’s been HELL trying to get it corrected!!! I am soooooooooo disgusted with the whole situation. The reason I am venting on Unilocal is because my husband won’t let me in the store to REALLY TELL YOU, CARLOS, what I think and feel … Complete liars, all they want is the commission… If AT&T doesn’t resolve this issue, I will be filing a complaint with the BBB.
You don’t even deserve the one star…

I thought the store closes at 9:30pm, came in 9:01pm it was closing. They let me in and spend 40 minutes helping me get new phone. I thought to myself what other business would do that for their customers. Great service and very nice sales person. Thanks and you have a loyal customer now.

I was honestly scared to come here after reading the previous reviews but I had an excellent experience. My camera on the HTC one wasn’t focusing correctly and they replaced my device with a new one almost immediately even though the device had several dents and bumps throughout. My experience here was very positive. After 2 weeks my new phone is working perfectly.

If i could give this location zero stars, I would.
My phone wasn’t working properly, so I was referred to this Device Center on Route 22. First of all, the directions ATT provides you with on a form containing information regarding various Device Centers is incorrect. Like, fails to mention a highway you need to switch to incorrect. (When I later asked the young woman helping me if she was aware of the error, she said yes, that people complain about it all the time, but that she was unsure who would actually correct it or when it would be accomplished.)
I walked into the empty store and was greeted by one of the most apathetic sales people I’ve ever encountered. While she was reluctantly helping me, another sales girl came out from the back. More customers started to trickle in, but only the first salesperson continued to help people — the other girl used the phone at the front desk to call her boyfriend and talk to him about what time he was picking up her so they could go to a party later… while there were customers waiting to be helped, sitting less than ten feet away from her. It was a pretty impressive display of either utter cluelessness or intense rudeness… I’m betting on the latter. At some point a third employee stuck her head out of a back room, but she didn’t seem to interested in actually assisting either her colleagues or customers.
After having gone through all that, to say that I was mildly disappointed when I was handed a refurbished phone would be to put it mildly. I’ve had nothing but problems with my phone (Sony Experia X10), and have now had to replace it twice. AT&T’s decision to continue giving me someone else’s refurbished problem phone doesn’t seem to be working for me When I explained to the young woman helping me, she pretty much just shrugged and said to have a nice day. Great.

A T & T is the WORST!!! I’ve had it for two years because of the IPhone.
Get Verizon– way better

Absolutely the worst company ever. Call time to speak to a representative over 30 minutes. Rude customer service. Information received in mail not processed in over 2 weeks. Company management is by the worst!