Allcity Appliance Service

I am absolutely disgusted with the level of service at this company. I have dealt with a lot of companies through a recent major renovation and have not seen anything like it. Stay away. After waiting 7 weeks for parts to come in, and receiving just one message saying «we are still waiting for the parts,» only when I called myself to inquire was I told that the part had come in weeks and they claimed to have tried to reach me and would be sending the part back shortly! Then I was given the incorrect information on the phone and was told there would be an additional fee for unstacking my washer/​dryer when initially they said it was not necessary for the type of repair we were doing. The repairman Ram was extremely rude, kept interrupting me, yelled at me on the phone, and hung up on me. When I called the manufacturer to have the repair reassigned, they are sending me the parts TODAY via 2-​day. I DO NOT KNOW WHAT TOOK ALL-​CITY SEVEN WEEKS. Severe lack of communication and professionalism here.

Beware… Customer service nil. They don’t call back for days and then when their guarantee period is done then they say its a new service they are providing… So they will charge you again for the same problem you called them for the first time…

Useless appliance repair organization not capable of fixing my dryer/​washer despite numerous attempts. Claimed he «needed to order parts from the insurance company» to do the repairs. Tried numerous times in vain. Avoid if you need repairs. Totally unprofessional.

I am very happy with Ram. Honest, knowledgeable and reliable. Complete opposite of negative review. Hinge that appeared to be broken and needed to be replaced was fixed. Saving me unnecessary costs. My husband had been in HVAC for over 30 years and was with Ram the whole time, who was comfortable having my husband watch and ask questions. Listening in on how knowledgeable Ram is. He breathed life back into my DCS just in time for baking season. I have called forservice a few years ago and saved number. Glad I did!!!

Very unhappy with the service I received.
I asked them to come in because my dryer was not heating up, and because my stove door was not opening properly.
they charged me $ 60 for the Oven and $ 40 for the dryer to come in.
For the dryer, they disassembled it, cleaned it and made the repair. ($ 40 went toward repair)
For the oven, they looked at it (made no attempt to open/​disassemble the door), said the hinge needs to be replaced, and took the down the model number and said they would call us back.
A few weeks go by, no call. we call them and after multiple calls we get through, we are told they do not have the part.
A few weeks later, we find what we think is the hinge online, cal them to see if its the correct part before we order so they can come and fix, and they ignore our calls. After finally getting through, they will not even check out if its the right part, and they refuse to give us the $ 60 visit fee which at this point I feel was stolen from us, as they did not make any attempt to fix the oven.
Fast forward a few months, and the dryer, once again is not working (same issue as before)
we call them to see if they can come and take a look, and they say your out of our warranty, and they wont even come back to look at it because we are «complainers» (re: the oven) and they refuse to do business with us.
How dare this rude lady on the phone accuse us of just being a complainer, basically saying that our frustration over them not returning calls and unwillingness to attempt to repair our oven door (which has now gotten worse) is unwarranted.
So Nasty! I would never do business with them again, and their customer service is so bad, I feel like I need to warn others,

Ram fixed our oven door that got stuck after self-​cleaning. He is skilled, friendly and offered very valuable advice about future options. I wouldn’t hesitate to recommend him.

Ram was professional and had very good connectivity with us as a client. He kept to appointment times, diagnosed the issue and repaired it accordingly.
As good as you can get these days.

I have had better experiences. I used this business because it took part in my home warranty. The technician, Ram, came to the conclusion my dishwasher broke not due to normal wear and tear. I wouldn”‘t be irritated if this were true, but it was not. We didn’t do anything that would have caused the breakage on our dishwasher. He didn’t tell me anything unusual while there, for example, «This is not normal wear and tear.» Instead he told the warranty company and they refused to pay for the part to be replaced. When I called him, he was patient and explained why he said it, but I still believe a nontruth is a nontruth. He then offered to give me a good price to fix the unit without the warranty. Something is rotten in the state of Denmark… I can’t put my finger on what, but something wasn’t right. I’m not amused and wouldn’t use them again.

If you believe in buying and eating local the same goes for your repairmen! Try to call someone local, in your own town even. Everyone needs work :) Not just the big guys like Sears, GE, Maytag, etc.
I called Allcity after finding them on Unilocal but there were no reviews. I took a chance and am very happy to have a new place I feel I can call if other appliances need it. Ram came out just a few hours after I called the company and was extremely professional and personable.