Starbucks

This Starbucks is amazing! Not only because it’s one of the biggest stores in the Bay Area (that I’ve seen) but also one of the friendliest! My drinks come out perfect every time and with a guaranteed smile! The female supervisor always helps me find a new delicious drink to try that always comes out fantastic! This Starbucks is definitely stands out then most!

Super friendly staff. HUUUGE store. Wifi works great. and my ice green tea was perfectly delish and not bitter. Good job guys!

This isn’t the first time I’ve to this Starbucks, but this is the first time ordering something on my own. Today, I ordered caramel frappuccino since they don’t serve any more tiramisu frappuccino. The guy who took my order was really nice and works very efficiently.
Pros:
— Spacious & clean
— Has a bathroom
— Charging station is available
— Very friendly and speedy workers
— Comfortable atmosphere
Cons:
— Lots of people do lounge around

I mean, come on… Who doesn’t love Starbucks?!
This Starbucks probably has been the best one I’ve been to by far. Drinks are consistent, service is extremely friendly, spacious lounge areas, clean & sanitary, fast service, not too busy.
What I order:
Usual day: coffee frappuccino or iced caramel macchiato or iced coffee
Cold day: caramel brulee latte or espresso macchiato
Non-​caffeine: very berry hibiscus

Like any other Starbucks except after charging me they realized they didn’t have the drink I ordered and there isn’t any toilet paper or paper towels in the bathroom.

This is my neighborhood Starbucks and it’s one of the best! It’s nice that they remember what I like and how I like my drink. I don’t even have to order, one of the baristas starts my drink upon eye contact. They are very knowledgeable and give great tips on ways to order to improve the flavor of my drinks. I would stop by more often but the parking is a serious issue here during certain times of the day and lack of an available space forces me to stop at one of the drive thru locations. (The city needs to enforce the parking rules so the Bart people will stop parking there!)
This Starbucks never disappoints.
They are the best!

–Clean
–Huge
–Lots of Outlets
–Outside Seating
–Fast
–Knowledgable Baristas
–Fast Line
–Table Phone Chargers
–Friendly Customer Service
–Sanitary Bathrooms
What more can you ask for in a city Starbucks?!?

I came in yesterday with a friend. The barista Joseph was very nice and attentive to our needs. Great customer service. He rang me up 3 times so I could get my 3 stars on my Gold member account that I have with them. Thank you so much! You are awesome Joseph! Keep up the good work!

One of the most spacious Starbucks I’ve been to. They’ve got plenty of room for working and customer traffic. I came before rush hour (early Thursday morning), and the barista was courteous and efficient. However, the self-​serve station was splattered and sticky, which the staff definitely would have had time to clean considering how few customers there were.

One of the best Starbucks I have been to. The environment is cozy and spacious with a cool vibe, which allows me to enjoy my drink with ease. Baristas are courteous and the WiFi is reliable. I will be back again

Pretty spacious; much larger than other Starbucks. Usually, not many people sitting inside so you could easily find a good spot with power outlet.
Always stop by for 15 – 20 min break while passing by. With plenty of parkings and wireless charge service for cell phone, I really enjoy the time staying here.

I walked over here while I was waiting for my tire to get repaired at America’s Tire. The store was pretty busy but they were getting through orders fast. I wanted a Smores Frapp but the syrup was not in stock so I opted for Caramel Ribbon Crunch. Overall service was solid despite missing putting my foldover in the oven (I wasn’t in a rush, so I didn’t mind. I understand the nature of food service and patience along with understanding are hard to find these days). It’s a really big store with lots of seating and comfy chairs. It was a bit chilly inside for me so I opted to sit outside, there is a fountain which was nice.

Huge store, friendly staff… Clean facilities. This place has tons of people inside and out but still the drinks come fast and accurate… We had plenty of room to sit and hang out.

This Starbucks is always freakin busy!!! I guess because it’s in a busy location. It’s located in the Decoto Safeway’s plaza. The store is kept well but the bathrooms are pretty nasty! They have good customer service and the drinks are always made good for me. The store is huge with many seats and pretty well stocked on their food. They now have the new charger stations for your cell phones. Can’t complain too much since service and food is good!

I visited the store five hours ago and what an awful experience it was. I only wanted to make a quick purchase and leave. The transaction was smooth. Then my Starbucks card was accidentally dropped into the trash bin, which was three inches away from the napkin box. There were half full drinks in the trash bin and my card was wet after I picked it up. I handed the card to the barista and asked him if he could help clean it up. There was no line and they were not busy. A sink was only six inches away from him. But, the barista wanted me to use the bathroom and clean my Starbucks card myself. I saw other customers passing by toward the restroom. I asked him again «the restroom may be occupied, and could you just clean it for me (a sink is right next to you)». He started taking a sheet of paper napkin and everything looked fine. I could leave the store in 10 minutes after I came.
But No.
The other stuff behind the register stopped him and said that they couldn’t clean something that I picked up from the trash bin. And his tone was the worst I even heard in years when visiting a shop. I explained that the trash bin was only three inches away from the napkin box (so it’s easy to accidentally drop a card into the bin). He didn’t listen. The following dialogues happened right after:
(me) «Can I have your (badge)id and name»?
(‘the supervisor’) «No»
(me) «You can’t give me your name?»
(‘the supervisor’) «No»
(me) «What’s your title?»
(‘the supervisor’) «Supervisor»
(me) «How long have you been working here?»
(‘the supervisor’) «Five years.»
I have been a customer of this store for five years and I never seen him once. Two years ago, one employee told the other then-​new employee that I was a loyal customer. So I am pretty sure that I have been a long-​time customers spending over hundreds over the years to the store.
This was the first time in any place, that an employee, or a ‘supervisor’, refused to give me his name. Also, he lied about how long he had been worked here.
Now 4:45pm, two minutes after the incident happened, while I was dialing Starbucks customer service phone number starting to complain, he was holding a cup of Starbucks drink one hand and his cellphone the other hand, walking out of the store.
I tried to take a picture of him from behind as he refused to give his name earlier.
One second he was back three feet away from you walking out of the coffee shop, the next second he was six inches away right next to you and scolding against you. Here is what’s from him:
(‘the supervisor’) «What do you want? (intimidating speaking tone)»
(‘the supervisor’) «…This is my store (same tone)»
(‘the supervisor’) «Go ahead and call (the headquarter)»
I had to move a step back to keep a distance from him because of this employee’s intimidating behavior.
Well, I closed the camera app, telling him I was on my phone with Starbucks and walked away. That ended the incident. If you only hear him saying ‘what do you want’, you would think that a fight is coming soon after somewhere on the street, not an off-​duty barista talking toward a customer in a Starbucks.
If it happens again, I would still walk away from him. Rudeness and verbal brutality from him is not something I can deal with at the scene.
After a call to Starbucks, I went back to the coffee shop. The other barista was able to give me the name without a problem. It seems to be an issue to the ‘supervisor’.
I obtained a case number and will keep it updated here.
I consume Starbucks every week. The truth is I am going to continue visiting the store even after he is long gone. I see many baristas come and go in coffee shop stores. It is just an awful experience nobody wants to get.
I hope Starbucks will train employees not to invent a policy arbitrarily on the fly to against a customer; train employees to reveal their name when a customer requests; train employees to simply say ‘would you take away your phone’ instead of being intimidating. Do that and I could save me my precious time from complaining.
Update ⁵⁄₂₂ starts
I talked to the manage IAN and Michelle last week, who were much nicer persons and cared about their customers. They said that they had talked to the employee to address the issue. Hopefully the future visits will show their efforts.
I update the review from one star to three due to the meeting I have with the managers.
Update ⁵⁄₂₂ ends

Super Starbucks Fan here! Can’t say that I’m a huge fan at this location. The staff often seems annoyed and do not provide any welcoming feel. Sure, they’ll take my order, ring me up properly, and make my drink. I just feel that this location is missing that Starbucks appeal and energy that I loo forward to when visiting my favorite coffee shop. The inside is clean, the outside had dirty tables, and they do provide free wi-​fi.

I have been here many times when I am in the area to go grocery shopping at Daiso Japan, Marina food mart or eat at restaurants nearby this area.
cool feature to recharge your phone wireless with Powermat.
The night staff is always consistent on high quality service and product.

I went here with a friend not too long ago and since we dont get to see each other that much, we were talking, catching up and all that. Towards the end of our time there, one of the workers came up to us and told us that they were closing soon, so not wanting to be rude and hold up their closing time, we got up and quickly finished our drinks as we were walking towards the door and the trashcans and went outside and continued to talk by the fountain.
The whole time we were at the fountain, more people came and left and we never saw anyone close up. We then went into the Round Table nearby, had a pizza and caught up even more. By the time we left Round Table, Starbucks was still open and people were still coming and going. We were tempted to go in and order another drink just to see what would happen, but we thought better of it and left.
I’m not sure what happened but if we were talking too loudly, the guy that told us that they were closing soon could’ve just told us to quiet down a bit, we would have been more then happy to and even be apologetic for being too loud …

Best Starbucks in Union City
Large store with plenty of seating available for hanging out or studying. The place is fairly well-​kept. The employees are very friendly and accommodating. The drinks consistently taste decent, which is good. I have yet to have problems with this Starbucks. Keep it up!

This is probably my favorite Starbucks location. It is quite large and spacious, perfect place to study but I do warn you, it gets pretty crowded and noisy after 3:30 (When Logan kids swarm their entire store).
Nevertheless, the baristas are super sweet and friendly. They alway make my drinks perfect and since I am a regular here, they remember my name/​face and what drinks I usually order, lol.
I actually do not come here anymore to study because it seems as if EVERYONE wants to study here nowadays. I can never find a place to sit and there is very limited outlets to plug in your laptop charger. I usually just go to the Starbucks off Mission/​Tamarack whenever I need a place to study but this location is wonderful regardless.

I usually like coming to this Starbucks location because the store is so spacious. The drinks I’ve gotten here have been pretty spot on. Their service has been great and they’re usually pretty friendly :)
This starbucks is hugeeee. There is so much seating available! Great place to work from or to just sit and relax. definitely recommend this location if you want to work and enjoy a cup of coffee!