Public Storage

This type of review is not a joy to post, but I do want to warn people about the questionable business practices at this location.
I kept a unit here for three years despite them raising the rent by more than 100% in that time span. Last July, I received some weird messages from the facility alerting me that my unit had been broken into multiple times (and they decided to alert me when??) with the expensive lock they forced me to purchase from the facility cut. I left multiple return messages inquiring as to why they had not replaced the lock and what they planned to do about it. No response.
A few months later, I was unexpectedly laid off. This caused me to fall behind on payments by two months. I left them messages with an inquiry to work something out. No response. When I was working again (the following month), I attempted to pay the bill online and received an error so I again followed up. They had already emptied the entire unit out (selling what was easily worth $ 15,000) including obvious personal documents that could put my identity at risk (clearly labeled files containing original birth certificates, medical records, etc).
The woman I spoke to was extremely mean and unprofessional. She went out of her way to make inappropriate attacking statements. While I understand loss of stored property is a risk when a payment is late, it seems extreme to be so quick to act when you’ve been successfully collecting rent for years AND have several ways to contact the person + emergency contact info on file. If they had properly reached out (or responded) to me or the other family member on file, they would have been able to resolve the issue. It is also very shady that they allowed someone to break into my unit — did nothing about it — and at the first opportunity sold the contents of the unit out from under me.

Jackie was very nice and professional. I had to switch storage location and she was very helpful and offered to make the transfer for me. Excellent customer services.

I’ve had 2 storage units here for approximately 13 years. I’m now being told I’m $ 171.00 etc behind on one of my units. No paperwork indicating I had missed a payment has been sent to me. I checked my payments and have not missed a payment. I spoke to the district manager who never returned my call. Ironically, 2 years ago they credited my payment to another unit. I will be filing a BBB complaint against this site.
I am very disappointed with this company.

this is the best location to rent from. jackie is simply amazing. she is so nice and helpful. prices are reasonable and its very close to home!

Jackie was excellent. The facility is good, overall the paperwork is painless and the costs are decent.

Came in on Sunday looking for boxes and to say the least, I was very satisfied with the costumer service.
I walked in very unsure with what I exactly needed, but after the excellent advice and recommendations from Nadine, I walked out with everything I needed.
Thank you!

This is a great storage facility, I have used it for the past two years and they are wonderful to work with, Jackie has been very helpful and I would recommend this site to everyone with a storage situation.

This is a great storage facility. The employees and friendly and efficient. They were able to get us into just the right size unit, for the best price around (i know, I called!). The facility is clean and i feel safe being there with my kids, to drop off items. The driveway can be a little tricky, the first time, but overall it’s a good place and I’m happy to be a customer.

I just wanted to say that Jackie was amazing m I needed to rent a space for my husband’s business immediately and she was very kind and helpful. She helped me to find boxes and all the necessities needed for our situation. I will definitely recommend this location to all my friends and business associates.

I have rented here a few times over the past year. I have to say that each experience that i have had with Jackie, the property manager, has been helpful, enjoyable and funny. She always makes us feel like we are welcomed anytime with any questions. She always pays attention to our needs. Makes sure that when something isnt right she does whatever it takes to handle it. I was happy to see that when my friend rented here that Jackie was still there! My friend needed boxes and moving supplies and I suggest going to her property because she was close. When we arrived, there was Jackie with a smail. She had everything we needed and helped us with getting a few other things that we needed and didnt realize would be so helpful for the move. I have to say reading a bad review on here saddens me because Jackie is WONDERFUL!

I’m in a process of moving. From a house to a townhouse where the space is a lot smaller to store all my belongings and furnitures. I had to look for a place to store my extra furnitures and this location was the closest and most convenient for me where it’s close to where I’m moving to and I can have easy access.
The lady who assisted me, I believe her name was Jacky, was very friendly, professional and she made all my storage service process as smooth and easy as possible. I feel so much relief after renting the storage place with her. I was so worried about the amount of things I had that wouldn’t fit in my new place but she made me feel so much relief and at ease. I now have a peace in mind that my stuffs are well stored and at a very friendly place. Thank you Jacky for all your assistance, I’ll refer you to all my friends to use your location!

I love love love this place!!! Jackie is soooooo awesome. We had a small unit since 2010 and a few months ago we were thinking of leaving so that we could have a bigger unit a little cheaper but Jackie made it so easy to move to a new and larger unit we ended up staying! We set an appointment time and I forgot all about it Jackie called me and then she waited for me to get there!!! She is so friendly and easy to talk to. I have never had any issues at this location. Excellent customer service from Miss. Jackie!

Jackie has been my primary contact for Public Storage. She has gone out of her way to make the process easy. She has been helpful in solving family dilemmas in terms of storage and financial solutions. We have been notified quickly when a leak occurred so we could inspect our belongings. Jackie is a very pleasant person to deal with. Our family has been with Public Storage for some 16 years or so, in no small way due to Jackie’s excellent customer service!

Delayed review but as long as I’ve rented (2yrs+) from public storage, I’ve never had any issues with the staff or the property. Jackie, the manager, is always nice and greets me everytime she sees. If there is every a problem, she sees to it that things are taken care of even if there are delays from uppermanagement to help resolve the issue.

Jackie was helpful and pleasant each time we interacted with her. We received a call immediately when they found an issue with our lock. I would rent at this facility again.
Audrey G.

My unit was broken into and I lost over $ 1,000 worth of artwork and music equipment I was storing until I could find an apartment (just moved to this area). Their maintenance guy was great, but everyone else, from their customer service agents to the local district manager, was unhelpful, unsympathetic, and rude.
Some specific complaints:
1) The location has lax security, poor lighting, and the district manager implied that their security precautions (twice daily walkthroughs) are not always followed. The access control at the gate is very easy to get past (just follow someone else in and you can get in without a code) and the locking brackets on the door are easy to bend out of place.
2) I discovered my unit was broken into after hours, and the best the customer service agent at PS’s 800 number could do was to leave a message with the local managers. I explained that I was waiting for police and that I needed someone to repair the door so I could lock my unit for the night, but the agent I spoke with said she did not even have contact information for anyone else who worked there. I had to demand she make multiple attempts to get in touch with the managers, which she did after making very clear that I was sending her out of her way. Getting someone out to repair my door took close to two hours (though, as stated, the repair guy was extremely helpful; in fact he was the only person in the entire company who seemed to be at all concerned about what had happened). As an aside, this is how I know how easy it is to bend the locking brackets — I stood there and watched the maintenance guy bend the brakets back into place; it took him five seconds with a pair of bolt cutters.
3) It took two days to get back in touch with anyone at their corporate office regarding my concerns about the way I had been treated on the phone after the break in. The corporate customer service agents do not have direct call back numbers, you have to drop what you’re doing when they call you if you want to talk to them. When I finally did speak with someone, he was very dismissive of my concerns and told me that they’re not a 24 hour a day business (which is disturbing, yes, you very much are a 24 hour a day business if my stuff is there 24 hours a day). The man was unsympathetic and clearly just there to deny the company had done anything wrong.
4) When we spoke to the district manager in person regarding our insurance claim he was condescending, rude, and unhelpful, even though he had previously told me he would help us. This «help» was apparently a small brochure and an attitude.
In short, Public Storage corporate is unhelpful and doesn’t seem to care much about customer service, and this location specifically has rude staffers and ineffective security.
If you need storage, do yourself a favor and check out the U-​Haul on Thornton Ave (
) for professional service, a much more secure location, and a lower price for about the same sized units.