Kia of Union City

Horrible, can’t see how this location is still operating. My sister recently bought a new kia from this location and has had only bad experience after bad. They hardly answer the phones, even during business hours, when she initially went she experienced overwhelming and rude dealers who got very aggressive with her and she complained about it.
Yesterday because they no longer give spare tires with purchase, a sharp curb bent her rim/​hibcap… whatever and we are simply trying to get it fixed and she called a Robert Butts (or Burts… IDK) and he was rude and short with her on the information and rushed her off the phone because he wanted to «FINISH ENJOYING HIS OFF DAY» like who in the world do he think he is. How unprofessional. They give Kia a bad name, she and I warn people and tell them to go with other car brands. My company would never have people who talk to their customers that way, he should be ashamed of himself and I’m surely talking her into not ever dealing with this dealership ever again because it is so LOW CLASS. And she regrets her decision of getting a Kia.

Scam artist! Be careful when financing with them. They had some ridiculous fees added to the cost of car. Be aware!

My salesman Fazal worked extremely hard to get me into a car I was happy with and payments that were within my budget. Make sure to see him if you could come through.

From the very beginning of stepping in the door it is busy, however you are treated with respect and definitely they want your business. I dealt with Josh Ajayi, who really knows his inventory and makes you feel like his only customer. I definitely recommend you make the drive even if it is a little bit out of your way, you will not be sorry, it will be worth it.

I bought many cars in my lifetime. One of the worst dealership I have ever dealt with. Had worked out the full complete deal with the sales person before I got there still took over two hoursand had to talk with 3 managers. Finally SAT with a manager to take care of everything. After purchasing the car I was told to pick up the next day would be completely detailed for me. Was not done whatsoever they made me stay another 3 hours to get my car detailed. Now over a month later have called many times to find where my new tags for my car I have left four to five messages have not received any call backs. If you want a good car dealership to work with stay far away from this one. There are many other great dealerships out there.

We got the flier in the mail that said we won a free Kia Sorento. I figured it was a scam so I called the dealership and somehow they knew my name and address by the code on the ad and called me by name congratulating me on winning the car. I told them I would not be test driving and I was not buying a car. The only way I was coming up there was for the free car. Amber was the person who I was supposed to meat there to supposedly give me the car. Called back to confirm we had actually won the car and not some game. They confirmed and said, I promise mr. _​_​_​_​_​_​, you won the car. My wife and I got off work early to drive almost an hour with crazy traffic to get there to find out it was a game to get people there which was my suspicion all the time. Oh the funny part was I walked in and said the first guy who saw me introduced himself as John and then I said I was there for amber and he said, oh that’s me, John amber. What a joke. Wasted my wife and my time and money. Cost us both money to leave work to go up there and I even told the lady on the phone I would not come up there for any reason but the free car. She assured me again that we had actually won the car. They are liars and treat customers like crap. I will never buy a car from them or any kia for that matter. Also will be spreading this through the bbb and social networking.

We’ve been harrassed by this kia for over a year now. They have tried to pressure us into coming back into their ghetto facility (they got someone grilling ribs in the parking lot and selling fried chicken!) to buy a crappy car (a nissan **isn’t this kia?** that had scraped off paint, dents and thousands of miles) for $ 22,000.
When we first went there we sat there for 4 hours while they were ‘processing our paperwork’. There was a sea of ghetto people and their kids running amock, even fighting and knocking things over. We just couldnt after that.
They’ve tried to trick us into going there by telling us we won a car and another time by telling us they have $ 30,000 waiting for us to use on a brand new kia.
They constantly send emails and calls, we’ve had to tell them to stop harrassing us but they send plenty of flyers to our house.
Seriously, how desperate can you get?
Dont even bother bringing your business here. Its embarrassing how low the management will go.

Do not go to this dealership! I went with my elderly parents to get a car. After we settled on a price, the finance manager sold my parents a maintenance/​oil change package good «at any Kia dealership in the country.» I verified that with him twice because my parents don’t live around here. He completely lied several times. After we figured out the scam and tried to get a refund, they gave us the run around and said he couldn’t get a refund. Better Business Bureau complaint will be filed. They are crooks, don’t go there!

Had a great experience at Kia of Union City, I was looking for a good car, with good MPGs and they were able to get that and for a good price!

I don’t recommend going here. All the reviews I read are still true. The place is really disorganized and frustrating. My sales person name was SIXTORIA and I was interested in the 2014 KIA optima Hybrid. She brung me the only One they had which was currently being used by the GM and was dirty and had dog hair all in it. During the drive she was unprofessional answering personal calls. When we finally sat down to discuss numbers I told her my budget and she was basically telling me they couldn’t sell it for that price because it was still a NEW car but it had already had 5,000 miles on it. So I say no and I’m going to go across the street to TOYOTA OF UNION CITY to get the 2015 Toyota Camry Hybrid for my budget price and she was saying they would not do it but guess what I’m driving in? Ha! Go to Toyota they have all makes or models and have lovely service I recommend ED GREEN as the sales person. P. S the sales lady at kia was driving a Mercedes and didn’t even want to cut a deal on a used optima. Take your money else where were they will try to help you not con you.

I would not go to this dealership. They are very unprofessional and they lie about the total cost of your vehicle and you don’t realize it until you get home and away from their loud and unprofessional environment. I am happy with my car but I am not please with the way one as treated. If you want better service and to understand all that you get do not go here

Got my first car here. Everything was great at first. The dealership owed me money and it was a mess trying to get it. Very unprofessional. I won’t buy here again after the treatment I received after paying them.

I referred a friend here snce I have dealt with the manager before and I know that she had quite a bad experience with the whole process. I witnessed a super ghetto setup and felt like I was standing in the free cheese line.
The sales associates are quite unprofessional and hold some inappropiate conversations around potential customers. I do not know if the atmosphere is the way it is because of management, but it is GHETTO!!! and they serve fried chicken on Saturdays???
This place is an unorganized zoo. We had to wait an hour for the sales rep to get the gas card to fill up the car. A major dealership with ONE GAS CARD!!!
My friend was approved for one amount, a week later, they had never had her approved for any loan? Who blatantly lies like that.
Also, I never received either of my two referral checks. I guess I paid for the fried chicken and potatoe salad.
They deserve a negative star, a pitchfork would be better.

Similar to Veda and Neisha, I had a lot of promises made at the dealership. Unlike Neisha, I did feel very pressured. They gave me a quote on the car I was looking at, told me they could sell it to me for «this much» plus fees, which would bring it up to another amount. My mother (cosigner due to my age/​credit) and I were about to put pen to paper, wanted to read it over… sales guy sent us to finance office. Finance guy impatient says we won’t get a better deal why are we concerned. Turns out, the total amount they gave us during the drafting process turned into the «quote» with «additional fees» added on. We were very upset, much higher. Kept being pressured, oh you can make those $ 570 payments, mom why don’t you help her make payments (even tho we made it CLEAR I was going to be the sole owner/​making the payments), etc. finally I started to cry so we left. Next day got multiple calls from sales guy asking why I backed out. Promised this and that, but my trust was ruined. Almost soured me from Kia but luckily I went ‘down the road’ to Kia Atlanta South and got a great deal, worked to find me something within my means, budget and needs. I love my Kia, and I am a very loyal customer. I get all my servicing done at that dealership just because they are honest, their customer service is great and they do great work.

I was shopping for a new car & I planned my purchase by getting pre approved & knowing my limit. I shopped around for about a month to get a grasp on prices and what I really wanted. After spending my day at many car dealerships we ended up here just to see what they had. I gave them my budget & they found me a car. It was not what my heart desired but the deal was so great that I could not refuse. Due to the time of day I had to wait until my bank opened the next day to close my deal. I was promised new tires on and the vehicle was to be detailed that way when I arrived we could just seal the deal. Well I got there with check in hand & they had not kept their word. I was upset but they offered a loaner which I was okay with. I got there the next day & the tires had been changed but not yet cleaned. I became frustrated because they made promises they could not keep. I road around town with a paper tag for 2 months because they could not get the paperwork straight & never did an emissions test on the car. At this point I was beyond pissed and asked for the general manager. His name was Sam I believe & was the most rude & condescending person I have encountered & told me that my money didn’t mean anything because he just had a customer buy a $ 100,000.00 car from him. I do not recommend doing business here it was absolutely the worst experience I have had in a long time. After the fact I checked the BBB and their score is a F and they have many complaints not to mention they do not respond to any of their complaints. I honestly had thoughts of driving my car through the GM’s office he made me that upset.
However hands down Dana has the absolute best customer service skills and knowledge!!!

They were cool and worked really hard to get me a finance deal. They had a good selection of cars. Unfortunately for me I wasn’t able to purchase a car but I like the way that I was treated. No one tried to force anything upon me. Louis was my guy, I’d definitely do business with him again.