Extended Stay America – Union City

We only stayed one night and that was enough. At check in, the front desk clerk said she only had a smoking room. I showed her I specifically requested a non smoking room. She said, oh our computer did not capture that request, and we don’t have any non smoking rooms available. I showed her my booking confirmation and she just shrugged it off. Walking off the elevators the entire floor was disgusting. There were cigarette butts on the floor. We get to our room and it also was dirty. If u go out to the pool make sure u take ur bath towel as they do not offer towels at the pool. I will not be staying here again. Beware.

I only stayed here one night. I checked in and came in, the room seemed to be in order and seemed clean. Very small room with a small kitchen. Nothing special. Carpeting seemed sticky though. It was acceptable for one evening on a business trip. Parking was fine. Nice that there was a bar next door (TGI Fridays). Also nice that the freeway was close by. What bothered me was that I had to get up and go to the front desk to ask for a hair dryer. Really? That was unnecessary. WiFi was also super slow. The free «breakfast» was a cup of coffee, a packaged muffin, and an apple in the lobby. It is what it is and served it’s purpose for one evening.

You are seriously one of the worst hotels I have ever stayed in. The girl when I checked in, Lana, was a sweetheart. But it was obvious when I returned after dinner, that the night clerk was not happy with his job. I asked where the bathroom was on the main floor, to which he replied, «nowhere.» Thanks you pussy, where do you go when you need to? I then asked where the nearest gas station was, as I needed a few things. He pointed. This would have been helpful, but it was over a half mile walk and nowhere in the direction he grunted. There is no doubt in my mind that this is a franchise and the asian owners son was the asshole working the desk. I am here five to six times a year and will gladly pay $ 100 more to stay at the holiday in or hampton. You guys suck balls. And to top it off, i set the thermostat to 68, because they set it at 75, obviously to save money. Only to come back to dinner with it set at 75 again. Have fun greeting at Walmart after you lose your business.

Only thing good about this hotel is the surrounding by all the good bars. Your car is going to get broken into if you stay there more than 2 days. On weekends you’re never going to find parking. The cleaning ladies will argue with you I’m not clean the room. But the front desk is OK. my room had roaches got switched to a different room. there was a window screen on the floor when i got there. the next room i made sure i paid for room service every day. which was a rip, only thing done was the bed a towels. the cleaning people must of guessed it was part of the furniture so they left it there for the 2 weeks i was there. there was condom wrappers on the floor when I got into the room and candies. people before me had a good time in that room hope they didnt get pink eye from the dirty cigarette whole sheets they use on these beds.

Rooms are nice, clean and decently sized! Close to a huge mall and yet conjested «freeway» feel with a lot of automotive noise surrounding. It is a nice chain and you can find deals on line as well!

Roaches on site–
Although pricing was fair and room size was good, Upon check in at the Union City Extended Stay, on 11/​28/​2015, the front desk associate was very inattentive and left us standing at the front desk for 30 minutes without comminicating to us what the issue was. Apparently the computers were all shut down after swiping my credit card for payment, and he could not check us in. Instead of speaking to us to let us know why we were standing there silently for so long, he kept fiddling with the computer and we stood there not knowing how long it would take, or what was going on. Finally the computer boots up and he tries to chard my card again, tells me payment declined. I knew I had the amount charged so I checked my account online to see that my card was indeed already charged once for my room. I show him and he apologizes finally and realized it was his mistake and I was very glad that my card declined the second time so that I didn’t end up double charged. Our room was not well cleaned. There was hair in the sink and water stains and greasy finger prints on appliances. Worst of all, two ROACHES were found in the kitchen. When I told the front desk staff upon check out she smiled and said she was sorry. Thats it. Didnt express concern, or ask how many I saw and were. As if she knew it must be a common complaint. I am disgusted. Ill also add that after the issue we had with the computer shut down and the declined charge at check in, as a courtesy we politely asked if we could recieve an upgraded wifi connection ($ 3.99) for the trouble and were denied our simple request.

My room wasn’t clean well and the shower leaked all over the bathroom. If have a lake in my bathroom every time I showered. You have to go get anything you need for the kitchen and fresh towels from the front desk – they’re not very accommodating when you for things. I stayed there for 5 nights. They don’t empty your garbage or make the bed. For a hotel that costs as much as this one is expect more.

This place needs new staff, the front desk is beyond rude! Ollie in particular. I just called to ask a few questions and he was just completely rude and didn’t even listen to what I had to say and hung up on me before I could even finish what I was saying. I don’t usually write reviews but obviously I’m not the only one who feels this way. Cooperate needs to visit this place!

Worst service.
Awful parking.
The rooms are fine enough but the people operating the joint have the worst customer service and nastiest attitudes.
Checked in last night and discovered 1 towel and there are 2 of us. I called for extras and was told they are «out of towels. To try back in an hour.» This was at 11pm. I call at 6:30am for towels and I’m told that I have to go get them.
So you mean to tell me there’s no house keeping to bring them up? I have to get dressed, and go to the front all to come back and get back undressed.
This hotel is also in a huge shopping plaza so you have to fight for parking with chain restaurants, chain stores and then lug your furniture quite far.
This place is a hole.

We booked a room here through Hotwire during our move. I’ve stayed at other ESAs and this location looks OK from the outside.
We checked in late and the desk clerk couldn’t find our pre-​paid reservations from Hotwire. I found out later that he charged my Visa for the room even though it had already been paid through Hotwire.
While I was checking in, another person walked in and asked how much their rooms were. The clerk replied $ 130 — I only paid $ 75 through Hotwire and I thought I paid too much for the room!
Our room was on the 4^th floor and when we exited the elevator, the hallways smelled of old garbage and cigarette smoke. Our room did not have any kitchen utensils, glasses or silverware, but it did have some type of food residue on the counter tops.
The room smelled stale and musty, but not as bad as the hallways.
When I checked out the next morning, the desk clerk noticed that I had been charged twice for the room and backed out the charges.
It was a bed for the night, but I would not recommend this ESA to anyone who has a choice of hotels.

Stayed there last Friday, Hotel front desk was very rude… he didn’t want us to get in to our room which was booked by my friend. I can understand but the way he talked to me wasn’t pleasant at all as a customer. Towels are old but clean, shower was dripping all night, hard to sleep. I complained, the manager gave me 20% off on the bill. It should have been good because there was a kitchen, saves money to heat up and cook food. I will maybe reconsider staying there, it’s close to a lot of things, restaurant, beauty salon, walgreens or cvs.

This Hotel is in a great location however, the service sucks big time! they only come to clean your room once a week and that will be around the time you check out (I don’t need you now). When booking and getting a deal (I thought) through their website, I was charged the original amount and will NOT receive the discount (money refunded) until I check out which screwed up by budget. Oh I asked for a garbage can but never received it they told me that they had to find one uhm don’t all the suites come with one ugh!

I travel a great deal and this is the first negative
rating I have ever given a hotel.
Staff rude and lazy a real effort to assist any request by the guest like clean towels, which you the guest must get daily as the rooms are not cleaned but once a week. They don’t tell you this in their ads or at check in time, fun surprise.
Rooms — bedding dirty, bathrooms disgusting
unsanitary; not to mention the funky odor. This hotels idea of clean is a joke at best.
They accept pets, however it is not fit for a dog!

The one star is for the employees. Front desk Duane and Brizza were very cordial and friendly. Oliver and Duane went above and beyond their duties. i complained about a mold smell in my bathroom and the housekeeping happened to be cleaning the room next to me. She claims she couldn’t smell the odor but sprayed some fragrance in the bathroom. Every time i went into the bathroom the smell was horrible. I felt like i was in an uncleaned locker room. I called front desk again and this time Oliver came up to clean the floors and toilet. Oliver was very accommodating and should be commended for his efforts. When i took a shower i discovered the smell was coming from the shower curtain. Housekeeping nor maintenance works the weekend so I had to wait until the following day.
Things i was displeased about:
1. The smell in the bathroom.
2. The pillows were stained. i mean pillows not pillow.
3. Two of the lights in the room did not work.
4. The clock radio was not working which I found was unplugged. (To cut electricity cost?)
5. The room felt filthy. Things were sticky.
6. When i entered the room their was a lingering smell of Indian food.
7. I tried opening the windows to air the room out and the windows would not stay open.
8. The towels were not folded neatly in the bathroom.
9. The kitchen had no pots and pans nor untensils.
10.The hood over the stove was dirty and the light did not work, plus the filter was filthy. The fan in the hood did not work so whenever anyone cooks the smell will linger.
11. No wash cloths just hand towels and bath towels. (The bath towels are the size of hand towels)
12.The drawers and end tables were dirty on the inside with what appears to be roach excrement or some smeared stains.
13. Not enough hangars to hang clothes and it is not a closet with a door.
14. Television is smaller than Hampton Inns with limited channel selection and no opportunity to order movies.
15.Wifi is free if you want a download speed slightly faster than dialup. You must pay to have faster speed. Fast wifi is available at Hampton Inn no charge.
16. Tissue box in the bathroom had 1 (one) tissue stuffed into the box.
In my experience with this hotel, the staff seems to be doing their best but they appear to be overloaded with responsibilities and tasks.
The maintenance worker named Filomen did a really good job completing all of the items i had requested but appeared to be rushed and concerned about time. He was concientious about fixing everything properly but seemed bothered by what i perceived as a lack of proper material to do the job right.
In conclusion, i have never stayed at a hotel that appears to be as poorly managed as this hotel. There seems to be a lack of quality control and what appears to be a minimal staffing with too many tasks to be performed by the workers.
i have my own business and manage people for a living and i see some major flaws in this operation.
What apparently is the General Manager is a joke. He sits at his desk while the one front desk clerk is trying to handle guests request plus check ins and check outs. There may be a line but he does not try to assist. If he were my employee he would be fired.
I recently stayed at the Hampton Inn in the same vicinity but decided to try Extended Stay for my first time.
I can state clearly that I will never stay at this property again.
Besides feeling like the room was filthy and many items non functioning, my biggest concern was the lack of security. i really felt unsafe with the type of clientele and type of people hanging around the parking lot.
The management should try staying at the Hampton Inns and learn about how a real hotel operates. For the small increase in price, it is twice the quality and amenities of Extended Stay.
From what i have now discovered on reviews i should not have booked a reservation. Apparently the management has no desire to correct what is obvious.
To the owners and management of this hotel, stop taking profit and fix the property if you plan on keeping it unless you are planning to dump the property.
If you are dumping the property due diligence will reveal the reputation of this property and it will not justify your p/​l nor the deferred maintenance.
This hotel cannot afford to stay in business because there is no value for the price. Good guest who will not damage the property will not stay in this dump. If section 8 guests is the target market then they have succeeded. Drug users and dealers besides prostitutes pay in cash so i supposed thats the business plan.
Charge more and keep up repairs or sell it to a competent hotel operator.
The only plus is the location and the people who work there.
I would have given a zero if it allowed me to and in fact a negative 4 stars if i could.
Horrible!

I recently made a reservation at your hotel located in Union city, CA (31 950 Dyer Street) and I was extremely displeased with level of customer service, the cleanliness, and competence of your hotel staff for a number of reasons:
I arrived at the hotel that evening, checked in, and received keys to my room. When I walked through the door, I was overwhelmed with the smell of urine which filled the entire room. I took a look around: the comforter looked worn and toiled, the bathroom didn’t look like it had been thoroughly cleaned, and I was deathly afraid to look at the sheets. After notifying the attendant, he switched me to another room, which happened to be a smoking room, after I specifically stated I wanted non-​smoking room. After discovering that the room was clearly labeled a designated smoking room, the attendant argued with me that his system showed it as a non-​smoking room.
After being convinced by your staff that there was nothing they could do to accommodate me, I cancelled my reservation booked through Priceline, and booked a local hotel nearby. I was informed that the pet charge of $ 50 (charged through Extended Stay) would be refunded to my account within a few days. After a week of waiting for a $ 50 credit, I called your hotel to confirm the cancellation, and another staff attendee with a very unpleasant attitude told me there was nothing he could do because I was refunded the charge the very day I checked out. He subsequently sent me a receipt for the charge of the pet fee and not the credit back to my account.
After back and forth calls with my bank and Extended Stay, I had to call the hotel again to request a confirmation or receipt of a refund to my account. I spoke to a new attendant and she finally revealed that the credit was never in-​fact made to my account, and she proceeded to credit my account.
I’m writing all of this to say that had I checked the Unilocal reviews, I would have discovered that none of the reviews for this location were positive and I could have saved myself the time it took to visit this hotel, and the time it is taking to write this very complaint. It was very unclean and unkempt, and your staff’s customer service is less than to be desired. My question is, do you check these reviews? Are you aware that this hotel is so poorly run? Is this the brand that you represent? My sincere hope is that you’re doing something to rectify this current disaster of a hotel.
I recognize that you’re a fairly large chain with probably thousands of complaints about various facilities so this may not mean much. But if you aren’t able to provide the basic necessities of 2-​star hotels like clean sheets, decent rooms, and the basic ability to run and operate your hotel, then I’m not sure why you are in business. I hope sincerely that you take this into serious thought and consideration. Needless to say I will not be returning to this hotel.
–
Vatora

Disgustingly gross.
The smell was disgusting.
The blankets were obviously not washed (we found hair)
Everything was sticky. and had that lingering feeling of dirt.
The girl who checked us in was nice enough. but Extended Stay seriously needs to check this place out…
The elevator sticks (scary)… and they did not have things like quarter change for laundry etc.
When we checked in there were pots and pans outside a custodian’s closet/​room… they were still there went they left.
you steer me wrong…
Never again…
Avoid this place at all costs.

Please do not stay here if you want to be safe and at all comfortable. I had to stay here for a week for a trade show because San Marino Lake Quinta was booked :(things I hated at The extended stay america.
1.front desk workers are lazy, rude and lazy/​rude
2.dirty dirty halls, grounds and rooms
3.thugs smoking pot in the parking lot elevators and stair wells.
4.pillows that are flat as a pancake. No extra pillows avail? Really?
dishes in my room wh a new I arrived.
I had to walk to the front and pick them up my self after a brutal day of trade show.
6. Ketchup packets of dish soap?
7. No shampoo in my room?
8. Sketchy parking lot. Lost sleep while worried that my car would get broken into.
9. Manager was not apologetic when I spoke with him
10. No one came to clean my room the entire time I stayed. No clean towels. Or clean sheets.
Run far away from place.
But the shopping area next to it was fun and convenient.

I didn’t want to be another person leaving a bad review for this place but unfortunately, I have no choice.
If you can avoid this place, please do so. My husband and I had no choice since his work put him up at this hotel meanwhile he worked in the area for 2 weeks.
This place is bad. Yes, housekeeping only comes once a week and you have to pick up after yourself but whatever, I was expecting that because it’s an Extended Stay.
Service here is horrible though. My fridge and toilet were leaking and there were puddles on the floor every day. I told the front desk about it and they never came to check it out. I guess it’s the norm for them so they weren’t surprised. On that note, let me also add that the people at the front desk are not friendly. Only one girl was, the rest seem like they hate their jobs and they hate you too.
You have to ask for everything — towels, pots, pans, plates, dish soap, etc. and you have to get it yourself from the front desk and carry it to your room. Watch out though, they run out of things. They didn’t even have a pan for me to cook with. Oh and yes… the towels did have these ugly black stains on them. So gross. My husband seemed to also be allergic to something here since as soon as he got to the room, he’d start sneezing up a storm and his nose would get clogged up.
Oh and the smells— anytime someone would cook food in their rooms (which was everyday), the smell spread everywhere and would literally make me gag. Not the best smells coming from people’s kitchens here.
Laundry is $ 2 each load for washing and $ 2 for drying. Don’t even bother trying to get soap for another dollar because there was none and it stole my quarters. I had to run to the store and get some. I also mentioned that to the front desk and of course, they made it seem like it’s always like that. It would have been nice if they told you that before you’ve already put your clothes in the washer!
TV– there’s no such options as renting movies. You’re stuck with the crappy channels they give you and let me add– their wifi is slow unless you pay extra.
WORST THING– Our car got broken into when it was parked right in front of the hotel doors. They took our entire navigation system and now we’re out $ 800. When I asked the girl at the front desk if they had cameras out there, she responded in a bitchy tone «No, that’s why we have signs». What signs? I didn’t even bother. Another person that hates her job. That wasn’t the last time we had problems or attitude from that girl either but why keep extending this review. She’s the Asian girl at the front that wears too much makeup — I think she’s the manager since she’s the only one that never wears a uniform.
Good luck to you if you’re also staying here. I’m so happy to be out and finally home!

This hotel is horrible. The front desk person said there is no management on the property until Tuesday. The room was not ready til 6:30pm. The sheets was not changed, food left in the refrigerator from the last guest. Hallway has trash in it

ZERO star is bit too much for this hotel. i stayed here for two weeks it was so hard No room service available. even for a spoon need to go to the front desk n get it. i was promised room service every Tuesday but by the evening when i call them that today they where suppose to be changing my bed sheets and napkins they replied sorry the person is done for the day will come tomorrow but even next day did not showed up uuuffff…
please i would suggest if any one willing to come remember to bring every thing u expect in the kitchen from the front desk as you check in because these people don’t even keep glasses to drink water, coffee maker is far beyond.
and how can i forget the stinky yucky smell of trash near the elevator and the corridors are so smelly saw someone cooking seafood with their doors open oohh god and smell lingered around for two three days. Come at your own risk.