Elegant Marble & Granite

Clean final product. Disappointed with the lack of communication and delay. Install was solid enough for a 4 star review though.

The worst experience ever! Be aware that the 7 – 10 business day turn around that Home Depot is selling using this company is a joke. They just called me today to schedule something on the 23 rd which would make the turnaround 23 days! I paid for a quick turnaround and now it has doubled! Their answer; we ha e an asterisk by your name if something comes up sooner. Why does Home Depot partner with a company that doesn’t deliver on their promises? And by no means do I have a huge kitchen or a complex layout. Just another way of getting people to buy their product and then find every excuse in the book to not deliver on their promise. I have reached out to the corporate office of Home Depot and will wait for a response which they are great about doing. This company is bringing down the value of my experience at the Home Depot and now I am going to be without a finished kitchen for another two weeks because of failed promises. Ridiculous!

When we decided to have our kitchen remodeled this was the right place to go to for the granite. The selection was fantastic with such a huge selection of choices to pick from for our kitchen. I was amazed at how large the warehouse was and Dana walked us through aisle by aisle and answered all of our questions as we strolled around the facility to find the right piece.
She did an amazing job not only helping us from selection to the final product she also followed up with phone calls on information needed until they arrived and installed it into our home. We are so happy with the results and should last us for many years to come. Thank you for doing an excellent job.

My contractor told me to go to Elegant Marble & Granite and pick a remnant for my bathroom counter. He said that it will be as inexpensive as cultured marble. At Elegant Marble we were helped by Dana, who was quite knowledgeable and tried to be helpful. Unfortunately they would not discuss prices with me, not even a hint of what is more expensive and what is less expensive! Dana said that all discussions of prices can be done ONLY through my contractor. That was very frustrating, because we know that the prices can vary widely. The part of the warehouse where they keep remnants is dark and very dirty — we could hardly see anything. Various pieces are piled against one another and we were not allowed to touch anything, or even go between the racks, so all we got to see were the edges.
The part of the warehouse where they keep whole new slabs (non-​remnants) was well lit, but the selection seemed poor and again, they would not give us any idea how much these pieces cost.
I saw a piece I was interested in and asked my contractor to get a quote for a simple rectangular piece with no edging — it came back as $ 1,350!!! He told me that I picked the most expensive stone in the whole place. How was I supposed to know?
All in all, this was a very frustrating waste of time.

Sincere Home Décor in Oakland contracts through this company. I didn’t realize that it was gong to take 6 hours to install quartz countertops. The installers were at my home from 1:15pm — 7:30pm (kinda interrupted our dinner plans).
When I initially placed the countertop order I had requested 3 whole pieces because I wanted no seams at all, but during installation there were 5 pieces. I mentioned it to the installers regarding my order and they indicated that only regular sinks come whole and that they have never done whole pieces with apron sinks. I have friends with seamless countertops and apron sinks. I have also visited many showrooms with whole pieces and apron sinks as well so I was really puzzled by this. Now there are 2 visible seams on each side of the sink and it’s not what I was expecting.
In addition, the installers only flushed the countertops on the sides of the sink and lipped it at the top. I wanted it all flushed, but the installers stated that this is how it is with apron sinks. From what I’ve seen at friends houses, showrooms, tv, and magazines is that it is either all flushed or all lipped, not a combination of both. I was a little disappointed with this.
I’m a stickler for detail and I noticed that the angles for the front of the sink were not the same so it looks a little awkward since it is front and center where everyone can see it. I was a little disappointed with this.
Lastly, we had our kitchen remodeled with new kitchen cabinets. The installers had to remove a trim from one of the base cabinets because the countertop would not fit properly. I was then instructed to cut the trim some other time and put it back later. As a result of them taking off the trim, the bottom of the base cabinet ripped.
Very very disappointed with this company.

Elegant Marble and Granite installed my fireplace! I loved it and ended up getting my kitchen done as well. They communicated very well with me confirming my template appointment and my installation appointment. The process took about 3 to 4 weeks because of the material I choose being in backorder but they did offer to change to a similar color (which i politely declined). As soon as the material arrived they let me know and after a week of fabrication they were installing my new countertops! The crews were great and cleaned up after themselves very well with their own vacuum.

We bought counters through Lowe’s and they contracted with Elegant Marble & Granite. The office staff was responsive, knowledgable and quick to answer questions. The person that came to do the templates was polite, professional and thorough. Today we had them installed and they look beautiful, even better than I could have expected. The team arrived right on time, was friendly with our four legged friends and asked for my input where needed. We would absolutely work with them again and recommend them to anyone that was having counters done.

I wish I had read these reviews before I signed up to do ANY work with Lowes. I am currently at 3 weeks with no kitchen sink or counters and at every turn they lie through their teeth, telling me there is this delay and that delay. I wish I would have paid twice as much to do it with a company that was competent. A one-​star rating is being generous, as they should have ZERO STARS.

Just left a 1 star rating for Plamar inc who I think installed my countertop purchased from Costco. It appears they were subcontracted from Elegant and Marble to install my countertop. The guy that drew the template mistakenly drew up our sink as an undermount and cut the hole accordingly. The installation crew rather then admit the mistake built some kind of wooden frame and installed in underneath. They left an ¹⁄₈ in gap at the back of the sink. The other 3 sides fit right. I commented on it and they told me it was the best they could do. I decided to live with it. When the clear caulking didn’t dry after a few weeks I complained. Nick came out from Plamar and then sent a crew out to fix the problem. They took the caulk out and redid it. A few weeks later it still had not cured. At this time Plamar and Elegant quit responding to my emails and calls. I complained to Costco who contacted Elegant. They told Costco I had them install the overmount sink underneath against their advice. This is an outright lie. They also said I signed off on the installation so they would not be correcting the issue. Costco says they are willing to work with me on a refund but really don’t want to tear the whole top out for this somewhat minor issue. Looks like I am on my own fixing this problem. I still love Costco but beware of some of their contractors. Elegant Marble and PlaMar are liars and have no interest in customer service.

I ordered granite countertops from Lowes in San Francisco which were installed by Elegant Marble. I saw the Unilocal reviews before they came in, and I was a little nervous. However everything turned out great. I had a very accelerated timetable, and I didn’t think they were gonna be able to install in time. Veronica in their head office was very helpful, and they were very accommodating. Our installer, Omar, came early which was unexpected but very welcome surprise. They were quick, courteous, professional, and friendly. They did a little last minute tweaking of the countertops in the unit, and they had the sink on them. My only complaint was that they could have been a little more responsive to emails so I recommend calling them if you need updates.

Not great. Office staff (Maryanne) was very helpful throughout ordeal with discontinued quartz and then backordered quartz on new selection.
Installers did not measure my faucet before install and after completion of countertop, faucet handle was hitting the bar. Installer said they would have to rip out bar, re-​cut slab and install again. I thought it would be easier all around if they just re-​imbursed me for a new faucet that fit. After some effort and a call to Ikea (they contracted EM&G to do install) they agreed to pay for new faucet. As anyone who has priced faucets recently knows, thay are not inexpensive. I purchased a mid-​priced kitchen faucet at Lowe’s with my Lowe’s card discount and it was $ 201.97 out the door.
Needless to say, over a month later, I am still battling to get the $ out of them for the faucet.
As for the counter install, it looks acceptable. Not all pieces match up perfectly and there are a couple small nicks. They also nicked my new cabinets putting in backsplash behind range. I tried to fill them in w wood filler but it’s far from perfect. But I’ve grown tired of doing battle with contractors as of late so I will deal w the imperfections.

I recently had my kitchen remodeled through Lowe’s and had Allen+Roth quartz countertops installed. The staff at Elegant Marble and Granite was a pleasure to work with, from the office staff who stayed in touch throughout, to the templater who did a great job and answered all my questions and made sure I got what I wanted, to the installers who did a beautiful job. I was unsure about the countertops I’d picked but once they were installed I was completely happy with them.

These guys are contractors for Lowe’s of Concord whom I went to for a new countertop and backsplash. A couple days before they were to show up to do the templating and tear out they sent me an email that included a waiver they wanted me to sign before they could begin work. The waiver does not offer any assurances that they will take any care not to damage your property but asks you to agree that they are blameless for any damage. Why would anyone sign this given what we see here. The reviews for this company don’t give me any warm feelings about their ability to do a good job.
I canceled my job with Lowes because I didn’t want to work with Elegant Marble.

We had our kitchen remodeled thru Lowes in Fremont. We got the Allen + Roth Quartz counter tops in Tahoma and they are just gorgeous! My main complaint is the feeling of «lost in translation» when communicating with the template guy and the installers themselves. They got the wrong dimensions on the backslash behind the stove, OK that was a quick fix. Then he started to apply this bright white caulk to our backslash and luckily caught him in time on that. (would have looked terrible) My advice, be there for the work, keep a close eye on them, check in on what they are doing every 15 minutes just to make sure. Ask lots of questions and be there to answer their questions and everything should be fine. We had no seams in any of our work although we where very firm about what we wanted and didn’t want it pieced together. The edges look flawless. It’s the home owners job to make sure the «decision making person» of the household is present and attentive during the install. You really have to put yourself into a project manager type of role, this is after all, your kitchen. Communication is KEY. Suggestion, these men would benefit greatly from a English as a second language class. Overall we are extremely happy with our new counter tops, the process was a little rocky but we got thru it. They look beautiful. Time frame from template to install was two weeks.

Installation was smooth, no problems with the slab, seams, etc. I was specific about where I wanted seams to be and everything arrived as anticipated.
The office staff was terrible. Quite a while went by after templating without a peep. Then a crew showed up to install the countertops… but I had zero idea they were coming.
During the install, they dry-​fit the sink and broke a piece off. This happens. The crew let me know right away and I spoke with their office manager, who agreed to replace the sink if I sent her the receipt.
It took 11 phone calls, 3 emails and 2 faxes. For a sink reimbursement. This is not who you want to do business with.

If I could give this place 0 stars I would. They are (or were) one of the contractors for Lowe’s in my area. They got me to sign a contract, saying they could get something, then couldn’t. Then they gave me pricing runaround for WEEKS.
THEN I pulled out my old counters, and it was supposed to be 7 – 10 days between that time and when my new counters were installed. IT WAS A MONTH!!! With NO sink and NO counters!!!
During that time they screwed up, and tried to deliver and claim they were fine, my counters 4 times. Each time they tried to pass off awful workmanship as ok, or tried to tell me that it was fine to put a 2 cm marble slab directly on top of the counters, with no underboard. They tried to tell me that was industry standard, and when I told them if they could show me that I would accept it, of course they backed down because it ISN’T industry standard and they were lying to me.
They also tried to wiggle out of the warranty with their work because it was marble. Kept telling me they were NOT responsible if they broke it while making or delivering it!!! This is basic marble! Nothing crazy and last time I checked their name was Elegant MARBLE and granite. They seemed to have no idea what they were doing with marble at all.
The workmanship was horrible and the communication terrible too. They kept promising me it would be fixed, then I would take ANOTHER day off of work, think they would be installed, and they would show up with horrible seams or other screwed up things. This went on for weeks and I took 4 precious vacation days and fed my family takeout for a MONTH because of their screwups.
Just save yourselves the huge headache and go with someone else. I ended up losing a LOT of money in lost vacation time, eating out for my family, and just general stress for months with this company.
And NOW just a month later, the seams where they glued the different pieces together are coming apart. The glue they used apparently can’t even last a month, I am NOT happy.
Lowe’s at the very least did their best to make it right but so much went wrong it was really impossible to make it right here. Avoid the trouble.
See the photo for one of the many times they tried to pass off horrible workmanship as ok. The gray line? Epoxy. Connecting two pieces of marble that are completely different colors and did not match AT ALL. And this was for the top of my sink, very very visible.