Cold Stone Creamery

one of the nicest cold stones I’ve been to! excellent array of flavors, has all the cakes cupcakes and cookie sandwiches, & helpful employees

Only come here because it’s close to my house but prefer the Fremont location more. Staff here hate their jobs, don’t greet you, and roll their eyes when asked for a cup of water (mind you I was with a young child) as if they really care about our drought. Last night came here with my sister and our LIKE IT was half its size!!! The mix ins can be mixed in better by my 4 year old nephew. Last week though a delightful young lady wish I got her name but has tattoos was generous and kind. Loved her because she was very nice and made a LIKE IT like the photo I shared, you pay a lot for this ice cream, don’t jip your customers!

I honestly wouldn’t even give a one star to this store. The staff are unfriendly, they don’t know how to smile and greet customers. They don’t want to mix the items in the ice cream and I feel like they hate their jobs. I went to this store few days ago and showed the buy one get one free coupon that I had on my phone. The rep didn’t want to honor my coupon saying that it’s not printed out. What’s the use of sending coupons on text messages and phone if one cannot use it. Then I went to this store again the following day with my coupon printed out however the girl who served me took my coupon but charged me for two like it ice cream. I would drive to another location then to come to this location in the future.

I decided to give a coldstone another chance. Like I said in my previous review I’m a 6’1 fat body guy that have two girls and we like to eat ice cream. I went to xfinity just right next to this coldstone and I asked my daughters if they wanted some ice cream and of course they say yes. Right after I got out of xfinity I decided to give them a chance. And the experience was great. Only one door to get in and out not multiple like the one at the hub that anyone can come in and be the next in line. Anyways I forgot to get the girls name but my experience was great. So if you were there on 4÷21÷2016 working around 5pm I will thank you both you severed my and my girls need very well and got me back to do business with you again. Oh and my dads too I forgot he was with me.

Went here for the very first time yesterday and I must say I was very very impressed. The staff were very polite and courteous, for sure I will be coming here again in the near future. Keep up the great work.

I was hesitant to come into Coldstone. I must say this Coldstones is much better than it use to be just because Samantha is a very pleasant associate. She has amazing customer service skills. Another big factor is that they remodeled and improved the cleanliness of the restroom and the facility itself. This makes me want to come back moving forward! I have to add Samantha was very clever and double cupped my sons ice cream because she knows that the marshmallows potentially could spill. It’s the little things like that which makes a difference!

Horrible customer service! We walked in not knowing it was close to closing time, and were rushed to place an order. We ordered some «Fudge Cookie» thing and the cookie tasted like raw cookie dough, there was barely a half scoop of ice cream, and some whip cream and fudge was splattered on top of it all. One of the cups had whip cream and fudge dripping down the side which I mentioned to the cashier and she completely ignored me and continued with giving me a subtotal.

Worst. Service. Ever. We go there to order and wait patiently for the worker to help 2 people which took longer than 15 – 20 minutes. The employee was moving as slow as molasses while his co worker was sitting at one of the tables on the phone. I’m sure the employee was on break, but there was at least 5 – 7 people who then walked in and she didn’t bother to get up and help her co worker with the long line. As I continue to wait I am watching how slow this guy is moving to help customers. It’s the strangest thing. He sees people waiting for him, yet he still is moving so slowly. Then he walks up to the line, looking at the person behind me, and over looks us as we have been waiting in line. Like he was purposely ignoring me so I ask him for a scoop of ice cream. He says they don’t have the flavor I want. I tell him how to make it and he tells me they have one of the primary ingredients. So I decide to leave. I literally waited 25 minutes for him to tell me he didn’t have one of the ingredients. Really? The workers here are the worst employees ever. I just don’t understand. If you hate your job, find another job. I will definitely never come back to this location and I probably won’t be back to cold stone in a while.

To commemorate the new Batman versus Superman movie cold stone created the following ice creams: Superman’s Kryptonian Cake Sensation, with cake batter ice cream, red, yellow and blue sprinkles, strawberries, yellow cake and whipped topping; Batman’s Chocolate Cookie Crusade, with chocolate ice cream, black sprinkles, Oreo cookie and fudge; and Wonder Woman’s Strawberry Warrior, with strawberry ice cream, red and yellow sprinkles, graham cracker pie crust and raspberries. Each ice cream is supposed to come with a collectible ring but the douche bag at the counter said we had to get the ice creams in waffle cones in order to get that. Whatever… no where in the promotion does it say that you have to purchase the ice creams with waffle cones. And sadly the new ice creams were disappointing. And the person mixing it had poor customer service skills.

The employees here look like they are on the verge of self-​destruction.
You’re thinking, oh it can’t be that bad! No. I rather drive 10 miles out of my way than experience the ogre behind the counter. We get it. It’s Friday night and you hate your job, but this was completely unacceptable. You’re rude, inconsiderate, and when you’re asked to write Happy Birthday on a cake, you slam the tip jar on top of the counter? I was there for a total of 5 minutes and you managed to ruin every second of it.
I tend to stay away from this location because they hire people who act as if they don’t get paid enough to mold ingredients into an ice cream ball. Words of advice, if you hate your job, quit and get your life together.
Also, I can teach you a thing or two about handwriting. An exclamation point is not supposed to resemble the size of a quarter.
Dear Coldstone, you can keep your employees and I will keep my money. or just take it elsewhere.

Unacceptable customer service.
I went into this location about 15 minutes ago and it wasn’t very busy. About 3 people in front of me and while I was waiting for my ice cream about 3 more people arrived. When it was finally my turn to pay, the cashier doesn’t even look up and he walks to the ice cream area and helps another customer.
I’m waiting patiently and another employee just looks at me but doesn’t help me. The cashier comes back and brings the customer he was helping in front of me and rings her up. At this point, I’m already irritated but I decided to be polite and wait for the transaction to be done.
After the transaction, he doesn’t look up at all and I was joking around and asked if the ice cream was free because I had been waiting for more than 10 minutes to pay and no one seemed to want my money.
Overall, I’m very disappointed with my service today. I was expecting it to be a quick service but it took longer than intended because of the lack of attention from the employees.
I will not be returning to this location or any cold stone.

So, ice cream is so good. I definitely recommend pistachio. The people are nice. But… They gave me a used spoon…

They don’t have my favorite ice cream? Tables are always dirty. Always a line, to be expected since it’s so close to the movie theater though. Not much to say since it’s like every other cold stone. Staff is young kiddos. Cups for water are the size you use in your bathroom for rinsing out your toothpaste… basically a shot glass. They certainly want you to buy their 3.50 dasani water.
We walk from the movie theater so we never worry about parking.
Not much seating, but enjoy your yummy ice cream at a dirty table or take it home.
Tell the workers to try smiling… I don’t know, maybe they are just Ice Cream Making Robots.

Let’s see… where to start. Okay, The bathroom is a mess, there’s not enough staff on a weekend and you can tell they haven’t cleaned up in general around the store as a whole for quite some time.
Now, whenever I’m there and go to pay for my order… the help begins to walk away from me after giving me change without offering napkins… you always have to ask. There are no napkins for customer access either. This time I asked for napkins and the help behind the counter rolls their eyes as if stopping and handing out napkins was a major issue. On top of that, the spoons are very cheap and don’t stand up well to the ice cream until it gets really, really soft… like a milkshake!
I know it’s just ice cream, but I could have bought 3 gallons of Dreyer’s at the supermarket for what I just paid here… I expect something!

I’m giving «Cold Stone Creamery» two-​stars. Oh my God, you’re thinking, what kind of Jerky Gee Willikers Jackass gives «Cold Stone» only two-​stars! Who does this Sean C. reviewer think he by giving a beloved chain like «Cold Stone» a below standard rating? Damn him, and everything he else he stands for! That’s what you must be saying.
Hold on, hold on. Chill. Let me explain. See, when one orders Strawberry and Coconut mix, one doesn’t want to taste pieces of chocolate and pieces of peanut. Hey, that’s my unborn baby that’s getting that unwanted peanut! In my observation, the employees don’t necessarily clean that chef’s granite slab where they mix and create from the previous customers so well, so basically that chocolate and peanut leftover made it into the Strawberry cup.
But that’s my wife’s cup and her problem. I still had a decent Founder’s Favorite will all the right ingredients in there. So I had the better time, notwithstanding my wife’s complaint. #smartass

Poor management! Wait times are outrageous! Who schedules only one guy on a Friday night? The ice cream maker was so stressed, he was helping people out of order, and the rest of the customers (myself included) were VERY upset! Even if someone called in sick, it’s FRIDAY NIGHT. There should be more than two people on the schedule.

I’ve been here twice for two weeks straight because of the heat. Cold stone is good, but its not my number one place to go for ice cream! I love their brownie mix-​in with coffee ice cream! This location’s service is excellent and that is why ill keep coming to this location.

Definitely a better location than the one in Pacific Commons in terms of quality of ice cream. It’s not melty. The one thing that’s a draw back is that the parking situation is kind of small, there was only 1 person working there the day we went and good thing there wasn’t a line when we did go. The sizeable portion of our Gotta Have It was awesome and was able to put a lid over it. Only thing is that perhaps the person who was mixing needed to mix our mix ins a bit more as we were getting lots of chocolate chips instead of a mixture of ice cream and the mix ins in every bite.
The only thing we were unsure of is the pricing. We felt that it was higher than the Pacific Commons location. I’ll have to verify next time as all the Signature Creations in all sizes were over $ 5.

Cold Stone’s popularity eludes me.
eats: mid cup (4.29)
–free mix in, passed.
–french vanilla tasted dense, not sugared up, just tasted ok
drips
–fast, friendly service
–some aftertaste, frutose?

I did not want to write a bad review but the customer service was bad enough to take me there. I walked in on a Friday night around 8:00 or so, there were a few people sitting around eating ice cream but there was nobody in line. When I walked in one of the associates there was cleaning and she gave me a quick hello like she was bothered, I walked up to the counter already knew what I wanted and it took her forever to come help me… Like really… When she finally came to the counter she just gave me a look like «what do you want». I ordered a Like It french vanilla with caramel and almonds. I told her instead of mixing in the caramel to put it on top but she could mix in the almonds. Well she mixed in the caramel, almonds and she put more caramel on top. I thought to myself that’s not what I wanted but did not want to complain.
I get to the register and she rings me up and the total comes to over $ 6.00 and I was confused about that. I noticed that the ice cream came with one free mix in and then each additional one is extra, mind you I only got one extra mix in but she charged me for 3. I questioned why it was so much and she said well you said you wanted caramel mixed in and on top, nooooo I said only put it on top but if one mix in is free why am i being charged for 3. She got an attitude about me questioning her for overcharging me and took off the two extra charges. I paid her and when she gave me my change she threw it at me and didn’t apologize or anything she just walked to the back.
I should not have been treated that way because she didn’t listen to what I wanted and decided to charge me whatever she wanted, I have received bad customer service before but to go back and forth with the customer when I am right and throwing money is not the way to go. I will be calling corporate about this matter and I will never come back to this location, at this point I may never visit ANY Cold stone ever again.