Classic Collision of South Atlanta

I was referred to Classic Collision Union City by the Lexus dealership I use nearby. Despite reading some of the negative reviews online, I knew that other Classic Collisions have a great reputation. So I decided to give them a shot. I have a very unique vehicle that I have put a lot of work into and for me to trust anyone to work on it, is a big deal! Let’s just say I am very particular when it comes to my baby! From the minute I walked in the door I received exceptional customer service. The ladies in the front made me feel very comfortable from the beginning. William was the estimator that handled my repair process. He updated me regularly and assured me my vehicle was in good hands. Because I have a lot of custom work on my vehicle I had a hard time getting the insurance company to replace some of my specialty parts. After two days of battling with my insurance to my surprise I received a call from Travis, the manager, and he told me that he got everything handled! He went out of his way to contact my insurance company and after speaking with him it was very clear that he gets the job done! My car was complete in a timely manner and I was very pleased! My advice would be to not judge this place based on a few angry people who wrote bad reviews. Go in and check them out yourself, I promise you won’t be disappointed! If you happen to run into any issues along the way, ask for Travis, he is guaranteed to get them handled. I would definitely recommend Classic Collision Union City to all of my family and friends!

There was nothing to like about this body shop, even though I thought I’d done my due diligence prior to choosing them. The dealership I use is nearby (and recommended them), and a family member also recommended them. I had no idea choosing Classic Collision would provide such subpar service based on the recommendations I received. They gave me four different dates to pick up my car before it was actually ready, and they had my car for over three weeks. When my car was returned to me, neither of the windows on the passenger side of my car were working properly. In addition, my trunk has magically (since being in their possession for nearly a month) started leaking water into it, and mold has developed on several of the items I had in there. This includes my high school yearbooks and some shoes I had in there. I’m here now for them to follow-​up on the poor work they did and all I’ve heard is excuses. Save yourself the trouble, stress, and hassle. Choose another body shop!
(Note: the ladies in the front office are very nice.)

This place is great! Paul was great. He was very professional, efficient and kept me up to date at all times. Everyone that I came in contact with was very polite. I hope I don’t ever need to go back, but I highly recommend Paul Daniels! Thank you!

I would not waste my time with this collision center due to insufficient/​faulty repair work, and lack of communication. After reading several reviews and contacting a local Lexus Dealership which recommended this collision center I decide to have repairs made to my car. On March 22, 20 015 I was in an accident after coming home from a long day of work. My car was hit by a trailer which damaged the left and right fenders, front bumper, both front headlights, both front rims, and right tire. On March 23^rd my car was towed to Classic Collison of South Atlanta located in Union City off of Buffington Road. Initially the repairs were scheduled to be completed in a week’s time however that week was extended an additional two weeks. The delay in repairs were because the wrong parts were ordered for my vehicle. They also cut corners while completing repairs. I had difficulty getting information about my vehicle the many times I attempted to reach someone. The clerk would give different stories about the delay and assure me she would call back I never heard back. I finally was able to speak with the General Manager concerning repair completion dates for my car who provided inadequate customer service. I now have an understanding of why the employees under him also have terrible customer service. When my car was returned I noticed a lot of faulty repair work. The front bumper on the car had lots of gaps and was not flush with the hood and fenders. Door guards (which my insurance company paid for) was not placed. Needless to say, the general manager stated that he did not notice the door guards were not on the car. I am wondering if he meant to say he was hoping I wouldn’t notice that they were not there because they clearly received payment for them. He stated he would order the parts and all repairs concerning the bumper, right tire, and door would be completed on the same day when all parts were received.
Another week passed without hearing anything so I finally had to contact my insurance adjuster because I was unable to reach the GM about correcting the prior repairs. On May 1, 2015, I was finally able to take my car in for the updated repairs. I dropped the car off only to find out that the GM was no longer handling my claim, but had pushed me off to the Production Manager. I was told to bring my car at opening so repairs would be completed on the same day. They expected me to sit at the shop for 6 hours for the car to be repaired with no alternate vehicle. After a lengthy discussion, the production manager was able to convince my insurance company to pay for a rental car for that day so I could make it to work. I was scheduled to pick my car up at 5 pm, but when I passed the Collison center at 3:00 pm my car remained untouched. Around 4:30, I contacted the production manager informing him I was on the way as scheduled to pick up my car. It wasn’t to my surprise that once again they had failed to complete the repairs at the time scheduled. Finally, on May 5, 2015 I was able to pick up my vehicle needless to say when the right tire was replaced on the car my rim was damaged. I messaged the general and production managers informing them that I was not satisfied and of concerns of repairing rim. In which the general manager stated he would contact me back. Today May 12, 2015 I have yet to hear anything concerning repairing my damaged rim.
Therefore if I were you I would choose a Collison Center that will not cut corners and would do the repairs timely and efficiently.