ALM South

Nice selection of cars on the lot but do not trust their online internet selection. Cars are advertised that do not exist. I realize that cars get sold all the time and inventory can change but ALM South has been advertising two cars that I know were sold likely weeks ago. They do not keep their internet inventory up to date (not sure if by design to get people on their lot), or they are just VERY slow in updating selections online via

or
.

Please save yourself the time and energy. I recently purchased a vehicle from ALM. I will say the sales representative was kind and sweet. But the customer service department and Manager for this dealership was awful. Please stay away. I have had problems from my vehicle for the last three months. I have tried to reach Joe, but it seems he has a meeting ²⁴⁄₇ (seven days a week), so returning my call may never happen. The issue surrounds my cars belts which I was told was replaced twice by them but when taken to another shop after the same issues I found that was false. I have been getting apologies without actions behind them. It seem this issue does not bother them and they are pushing me off. One word for the place (deceivers). Please be wise and stay away.

Horrible experience. Nice flashy cars, poor salesman and floor manager. Cars they had were priced differently on websites than at the dealership. No explanation. Broken equipment inside the vehicle I looked at. The young salesman was nice but unprofessional and didn’t know a thing about the car. I have 830 credit score, came in with my own money, no financing needed and STILL left out of there with no vehicle. Don’t waste your time. Place is designed to appeal those a different caliber of customer.

The customer service leaves a lot to be desired. I sent a request earlier in the week regarding an Infiniti Q70, Sales Consultant Duru responded in Friday (strike 1). He wanted to setup an appt to test drive the car so I advised Saturday afternoon would be when I could come in. He calls me early Saturday afternoon to confirm I was coming in. I told him I would be there in the 5 o’clock hr. He called me again around 5 and I told him I was on my way but because it was far from where I lived it would be right at 6. I get there and and within 20 minutes he comes over and says that he wasn’t aware but the car was sold Friday night (strike 2) we talked twice in Saturday prior to me getting to the dealership and he never check to see if the vehicle was still available. He asked me if there was any other car on the lot I would be interested in and I explained there was not but since I came all this way I’d go out to see some other vehicles and he said he would come out to assist. After 10 minutes on the lot he didn’t come out so I went back to the building only to see him leaving on a test drive. He wasn’t a ride guy actually kind of pleasant but when you have a customer who drives about an hour to come see a vehicle thaw not there please ensure someone in the dealership can assist in the event you are tied up. Disappointed in this dealership.

Initially, this place provided a typical used car experience: the used cars are priced higher for margin and it’s up to you to haggle it down. The salesman goes back and forth with his manager a few times until everyone agrees on a sale price.
I was ready to purchase a vehicle that was verbally agreed upon, and had been told by the salesman that I would be able to have it checked out by a mechanic before signing any papers. When it finally came time to do the deal, THE MANAGER WOULD NOT ALLOW ME TO HAVE THE CAR INSPECTED BY A MECHANIC. THIS IS AS MAJOR A RED FLAG AS YOU WILL EVER FIND WHEN BUYING A USED CAR! He wouldn’t let me take it anywhere without purchasing it fully and signing a dotted line first: not a dealership, not a mechanic, nobody, because «of course he’s going to find something wrong with the car, it’s his job». IF YOU’RE NOT CONFIDENT IN THE RELIABILITY/​SAFETY OF THE PRODUCT YOU’RE SELLING, THEN YOU SHOULDN’T BE SELLING IT.
Shame on you, ALM South. I pity the person that actually buys that car without doing the due diligence of taking it to a mechanic, but apparently you’re confident enough that they’re out there (the car still hasn’t been sold and it’s been over a month).

I emailed the lot regarding a car I saw on their site. The salesman called me twice in 15 minutes, and then I made an appointment to see the car. After I drove 45 minutes, the salesman said that the car had transmission issues, and they’re not even going to sell the car! He never said anything about the transmission when I was talking to him on the phone. Then, after telling the salesman my price range, he tried to sell me cars that were $ 4,000 over what I said I wanted. He then made me wait while he talked to his manager while he left the phone off the hook on his desk with it connected to line (you could see the red light on). This place is a joke! They are pushy, sneaky, and they don’t listen to what you’re saying.

If your looking for top notch customer service and a great
Car shopping experience this is not the place for you.
We went there recently to purchase a 2012 vehicle from
them. Our salesman initially seemed like he was eager
to get the business so we decided to let him make the
deal. Due to poor weather conditions we could not test
Drive and finalize the deal until the following day. We
Went back the next day after talking with our salesman
Just to find out that he left early that day. Apparently the
deal was turned over to another salesman that knew the
deal, who also wasn’t there. We had to start our deal
completely over with a new salesman who was new to
ALM. The deal quickly became a mess and they weren’t
honoring anything the first salesman worked with us on.
So after wasting almost an hour and a half of our time we
decided to leave, and the salesman’s attitude was like oh
well have a nice day. I was so angry that I stopped by the
finance desk and expressed my displeasure with the
service we received and it just so happened that the main
manager was there, and he got the finance manager and
together they straightened out our deal and we walked out
With our car. When I say that, that manager truly stepped
In and turned that whole deal around, he did. He was good.
We end up spending over twenty thousand for this car, and
received only one key and no remotes. One key!!! Really!!!
Then the detail department did a terrible job on washing
and prepping the car to go. I started to clown on them for
that but decided out of frustration to just take my car and
Go. I am grateful though, because the car is riding beaut–
tifully so far. Would I go back??? The jury is still deliberating
On that one!!!

The absolute worst place to buy a car. This is my first time ever writing a review for any company, I just feel obligated to warn other people. This dealership sold me a 2012 GMC Terrain with 39,000 miles on, it was awesome… Until I left the dealership and 20 minutes into the drive my check engine light came on. Over the course of a week the check engine light came on 3 times. They did nothing to help other than say they would try to fix it. The first time we took it back their mechanic said he didn’t know what it was «maybe we just put bad gas in it». After the third time we said we wanted to give the car back and get our money back but they refused. We ended up switching to another vehicle because that was the only option they gave us. Please go to a reliable dealer, I’ve definitely learned my lesson!

my car salesman lamar johnson was the best. he took his time to listen to me and help me find the best car for me. he was very professional and understanding. very hardworking and confident in his job. thank you lamar johnson, i love my new car.