Thurston Auto Plaza

So in 2014. i bought a Camaro SS. brand new. the first 1200 miles the paint started to chip on the hood and trunk. went back to the dealership and they took pictures with a cell phone and said they wouldn’t fix the paint. and six times the electronics shut down and they had no clue how to fix the
I traded it in on a 2016 tundra and on the first oil change they got grease all over my drivers seat. they had to order a new seat cover it took more than a week to get my truck seat fixed. but every time they send me a survey request asking for all ten across the board. the one thing they never ever say is hey we damaged you’re new vehicle and we’re sorry it happened. bad business ethics and practice. i would never send someone there to by or sell a car. they are sell sub standard products and won’t stand behind Their products which says a lot about the company. and how they do business.

I took my 2015 Dodge Charger Rally In for its first oil change at 9,000 miles. I was surprised that this oil change was at no cost to me. They also took care of the safety recall during the same visit. The service counter gentlemen came out and gave all of us up dates to the times and progress of our vehicles service. Free coffee, tv and hot coco. When I pulled up in the parking lots I was greeted with a friendly face and NO pressure help. I look forward to bringing in my other 2 Dodges for service.

Just walked out of this dealer cause they could not find the key or the SPARE for a car, after calling in advance and SPECIFICALLY asking if that car was still available. Drove from Santa Rosa, that’s a 1 hour drive plus waited for another 30 min while all the guys stood around and did nothing. So unprofessional and disorganized. Would never recommend anyone to even try this place.

Recently purchased a truck from Thurston and absolutely love it! Derek is a great salesman and does everything he can to help you decide on your dream vehicle. He helped me out so much and I would recommend anyone to purchase a car/​truck from him. Trevor also was a big help. He listened to everything I wanted and made sure the truck came perfect.
Thank you!

I recently bought a car through them and Devon he was the car salesman and he went the extra miles he answered our calls and got us car with a awesome deal. I recommend everyone to go to them

Purely awful customer service skills in service department. Service manager has zero people skills. Never been treated so poorly anywhere. I’ll never buy a vehicle from Thurston’s again.

Car sales are up right now so it appears that the sales manager at Thurston Honda can treat customers poorly. I was all set to buy a car today with the deal worked out and the contracts ready to sign. I walked out because of the way in which we were dealt with by the sales manager.
The Thurston family are good, hard working local people who have worked hard to establish a good reputation. However, because of success in my opinion they should put more expectations and effort into the training of «customer service» for some of their staff. These staff reflect the Thurston name and at least today that reflection was poor!!! Sad!
Buying a car is a big deal and the customer experience should matter. Car sales won’t always be so brisk… make sure you take your time and get what you want.

Have you ever bought something then been left out all on your own when things went wrong? That did not happen here.
Before I moved from the mainland, I used Cartelligent auto broker in Sausalito to buy a truck to be sent to Hawaii. My tacoma came from thurston auto plaza.
Well somehow a document went missing between all the shipping and I couldn’t register my car on Kauai. Also toyota over here is not the same as on the mainland so it added to the hoops to jump through.
Donna at thurston went above and beyond. She actually called the Kauai DMV and they came up with a way to get my car registered. I liked that it wasn’t a mess she made but she solved the issue.
I get compliments on my truck (everyone has a tacoma here) and I love it. It’s beautiful.
Thank you Donna!

PLEASE DO NOT BUY HERE! Thurston Auto Plaza is by far one of the worst car dealers in all of California. Come here if you have money, because they sure like to rip people off. Use
for the best price. My biggest complaint is the Finance Manager at Thurston. He is so disrespectful and tries to pressure people into purchasing equipment and warranties that you don’t need. He is also good at telling people off! I hope the Thurston Brothers read this because they should be ashamed of the business quality that they are providing to Mendocino county! Thought I was doing good by shopping local, but I guess not!

My experience with Thurson Toyota was exceptional from start to finish. The Sales Manager Trevor referred me to a salesman Lee Miller who was absolutely outstanding. I felt well taken care of and I felt like both men worked very hard for me looking for exactly what I wanted from start to finish. In the end I got even better of deal than I thought I would get with a better model Toyota as well! They even Lee went above and beyond to deliver my car all the way down to my house in Petaluma. I should mention that this is my second car with Thurston and I will be buying again from them.

The car we purchased did not have an extra key (fob). We were given a blank that they said would be programmed for free.
After losing the first fob, I called Thurston Toyota, and explained that I had lost the original fob, and would have the car towed to them along with replacement fob. I was told that «Free» was no longer on the table, but that they would take care of it at 1:00 on the following Wednesday.
After I had the car towed there, and arranged to travel on business the following day, I received a call from the service dept., telling me that the cost had doubled, and that they may not be able to get to it until the following day. He insisted that this was the case since I didn’t have the original fob, in spite of the fact that they were already aware of that detail.
Dishonest salesman, rude management, and generally poor handling of the service to my vehicle, amounts to my taking future business elsewhere.

DO NOT BUY A CERTIFIED USED CAR FROM THEM. They sold me a LEMON which literally fell apart as I drove it. When I offered to buy a new vehicle from them if they bought back this piece of crap after 4 months of ownership, they offered me more than 6k LESS than the purchase price, about $ 1500 less than KBB price, and $ 2500 less than I had been offered from another dealer.
DO NOT TRUST THEM!
These other reviews must be a sham!

This place is the best. The most honest sales guys ever. I went in and they sold me a great used car at the best price possible. I did my research and they had the best prices out there. Then when it came to financing I got a exceptional rate. I highly recommend this place. They are the best. These are not your typical car dealers, they treated me like family.
I went back recenlty for a service and even the service dept was great and the prices were great as well. This was all around a great dealership and I am so glad I had the opportunity to do business with them!

Best Car Dealer around!
Where do I begin… I hate shopping for new cars. There are so many bad dealers out there. I personally think I have dealt with many of them until now … More
Where do I begin… I hate shopping for new cars. There are so many bad dealers out there. I personally think I have dealt with many of them until now. After being worn out with the whole car buying game, I emailed Thurston Honda. JP got back to me right away. I called him to discuss what I wanted. I could tell instantly he was different. He listen to me! He was friendly, courteous, honest and up front. No nonsense. That is what I had been looking for. I told him what I wanted and he got it for me the next day. No trying to sell me something different. My husband and I just had a baby and did not have time to mess around. We had spent three week going to all the local North bay dealers and waisted our time. Thurston Honda got it done! It’s a small town dealership and worth the trip up to Ukiah. Their whole staff was amazing. No bs just straight forward. I like that! We will send anyone we can to them. They really made our car buying experience top notch. Thanks!