Friedman’s Home Improvement

dont go to home depot! prices at friedmans prices are cheaper and matched! the staff is always really helpful

My husband is a contractor who does small projects and this is his go to. He likes the contractor sales people and even the people who help load his trailer. I highly recommend any home owner doing a project to create an account and get the discount. You can still pay cash and they will band your order together and have it ready.
Luckily I received a really nice call from the general mgr about an issue my husband had with one consistently difficult asst mgr. The asst mgr said my husband had a counterfeit bill. Though he asked for a receipt for the confiscated bill, she would not give him one. She would not use the pen on another bill so he could compare the mark. He finally asked her to call the police so he could get a case number and we could report it on our taxes as a loss. My husband often gets paid in cash and once a year we get a weird bill. Ideally you take it to your bank where they can send it in and credit your account if it’s real. Most people are too scared or uninformed to know what to do. Law says that a store needs to hold the bill and give it to the police. However they don’t always know if it’s really is fake, they just know their counters don’t like the bill, and the only way to tell is for them to send it in. Once we had one 10 dollar bill that the machines said was fake. Who fakes a 10?
Anywho, I was offered a receipt for the bill and they said they would inform cashiers on how to better handle this issue. I know we are a rare case to ask for a receipt and most people just want the bill to go away. I respect that they are trying to be helpful.

Friedmans supplied almost all of the materials I used when constructing our house. They provided good prices, fantastic service. and quality products.
Our relationship with Friedman’s started when Ric Rizo, the outside contractor sales person, left his card and some job order books when we were just camping in a trailer on our property back in 2009. I called Ric and he set us up with an account and became our «go to» person for ordering materials during construction. His counterpart, Jason Beam, at the contractor desk searched and found some products that we are extremely happy with — like the triple glazed glass entry door and that beautiful oak double inner door.
The drivers who deliver materials to the job site are professional — call when they are on their way, deliver on time and are always friendly and helpful.
We highly recommend Friedmans and their wonderful associates.

The truth about this store is that there are four or five staff that are very competent and helpful, and the rest clueless or useless. Leonardo is amazing and is the top reason for the four stars. Whenever I get the right answers it is almost always from him. The guys in the yard are always helpful and go out of their way to get the job done, even in the pouring rain. The paint department acts like they are doing you a favor for answering a question, and are more than happy to tell you they can’t; and direct you to another store so that they don’t have to get up and actually work. I don’t bother trying to match paint anymore because I am tiered of being directed to Home Depot by eye rolling obnoxious staff. There is a lady who seems to avoid customers and acts like she is organizing cans while talking on a cellphone. When I brought this up to managers they apologize, they seem timid about addressing her, and her attitude has never changed and is another reason why I won’t buy paint. When Ed is around you can get really good information about the tools and limited machinery, but they have a lot of very ignorant young staff put the saws together in very unsafe ways (I would never buy a pre-​assembled saw from them, chop saws should never lock down because of the blade guard getting stuck. One was installed backwards, and when this was pointed out to the guy who put it together he laughed about it. I was there a week ago and it was still messed up)! Even though it’s a very mixed bag, if you get the right person the store is great.

When I walk into a giant hardware store like Friedman’s I end up leaving my brain in the parking lot. The employee’s in Ukiah are so good at their jobs, they recognize the look on my face, and come resue me from buying the wrong thing. What? You dont want me to have to come back and inconvienience myself? What a customer service concept!!! LOVE-​LOVE-​LOVE It!!!

Friendly and helpful! Always get great assistance when needed.

I love Friedman’s! They have great supplies and the staff is very helpful and friendly. Its also great that they have a mini Schats inside! You can get a muffin and some appliances.

This has to be one of the best stores, of any kind, in Ukiah. It is really tops in service and product display & offering. It’s a bit of a drive– clear across town for us, all of 10 minutes! Great parking, access to either the main store, the nursery and the lumber yard.
We’ve been needing to get 3 – 4 bags[ 40 lb each] of wood pellets a week for our pellet stove, and we saw the flyer with the best prices here. Walmart used to have the best, but last week said they are out of season now & they are not stocking them [what, with 24 degree nights !!}
So I got help loading up with pellets; then thought a Valentine’s gift for John from here might be a good thing & remembered we had wanted a fun outdoor thermometer to put on the fence so we can see it from inside. Found just what I needed. I was so tempted to buy some bulbs & houseplants, but denied myself… I’ll wait on that.
It is true that the prices are higher here, and you can get similar products at Home Depot, Walmart & Ace. But their nursery is the best in town– fresh, attractive, seasonal. We haven’t had the need for lumber since we are renting, but one day will give it some business. This store delivers goodwill & service– with a multitude of green shirted help around, asking if you need anything.
Plus they have a Schatt’s bakery branch by the exit door. What more could you want, especially on a rainy cold day.