Victoria’s Secret

Largest store WOW. Sales associates are nice and helpful. It’s the semi annual sale so the place is packed. If you walk out of here without under garments or pjs something is wrong with you.
Nice that they don’t over power with perfume too.

I have avoided VS for years. I’m 55 and I don’t identify at all with VS marketing. I like underwear that is comfortable and practical. I don’t need much support at all «up top,» so I rarely buy bras and I eschew underwires if I can find a comfy sports bra or camisole with a built in bra to wear for everyday. Yet… I needed some bras so I braced myself and went to VS at Tysons Corner.
I was overwhelmed by the glitz of their remodel and by the vast array of styles, colors, and displays. I didn’t know where to start. So I asked for help. Karen, on the floor, told me how their bra process works and ushered me to the fitting rooms in the back. I had to wait a few minutes for a room to open up, and when one did, another customer service rep escorted me in. Then Ana showed up – the bra specialist — and got me started. The VS bra shopping process, as explained and guided by Ana and Karen, is fantastic. First they give you a couple of plain black bras to try for proper sizing. Ana inspected me and determined I needed a bigger size than the first measure had indicated. Once we got the size nailed down, she brought me a range of different styles — all in plain black — so I could select the styles that were most comfortable and matched what I was looking for, to wear under work clothes. Using the plain black bras throughout the fitting/​style selection process is brilliant, because the customer is not distracted by color/​pattern/​frills. Ana showed me how to properly adjust straps, explained what a proper fit should be, and was pleasant, positive, professional, and really efficient throughout the process. While she was serving several customers at the same time, running back and forth between rooms, she made me feel like I was her only customer. I liked the fact I was in a private, spacious fitting room where I could take my time and deposit my other shopping bags. I also liked the way they put a light up button in the room so that when I was ready for Ana to come take a look, or bring me something else, all I had to do was push it. No cracking the door open and sticking my head out, half-​clothed.
Once I had size and styles selected, Ana gave me a card with my size and selections checked off and turned me over to a floor rep. I went back to Karen, and she efficiently escorted me around the store and pulled the drawers with the size/​styles I wanted. All I had to do was select color, the fun part.
Working with a VS customer service rep transformed my impression and experience of the store. While I won’t go in there to browse, because I still find it too overwhelming, I will definitely go back there if/​when I need new bras.
Point of curiosity: My VS experience leads me to believe they have analyzed their process extensively, and they have gotten really good at connecting with customers and helping us feel positive and happy about our bodies when we walk out of there, regardless of shape, size, age. Why then, the marketing focused exclusively on images of women who look nothing like most of us gals? Do we feel just a little more like an «Angel» when we put on that new bra? Just wondering…

Really horrible customer service. I circled the store twice looking for a specific style, couldn’t find it. No one offered to help, but I relented and asked an employee for help, she pretended like I wasn’t there. Asked her again, more silence. Circled some more, a sales associate came and offered to help, but kept putting her hands on me even when I told her to stop. Not going back to that store.

Will not return to this location because of the way the manager Nik treated me. I came in to redeem a Forever Angel gift and was so excited! The sales guy said that they had run out of the item but would gladly offer a scarf instead, which was fine with me. The manager Nik came over and said that they actually could not do that, and could not offer me anything else. I explained that this was the 2^nd year in a row that I had come in for my Forever Angel gift, and they had run out way before the end of the promotion, so I was frustrated and was just looking for something else they could offer. He explained that it said ‘while supplies last’ on the email, and I understood that, but again, as a valued customer I was hoping there was something else he could do as a manager. I work in retail myself and always tell my guests what I can do for them, instead of what I can’t, so I asked to speak to his regional manager. He gave me the customer service number instead and I asked him for his name. He rudely pointed at the paper and said «I already put it there!» I commented that I felt he was being rude, and he cut me off, saying sarcastically «Have a nice day, ma’am!» over and over. I couldn’t believe his unprofessionalism. What’s worse, as I was walking away, he started LAUGHING at me. I turned around to make sure, and he laughed at me again. I can’t imagine what his employees and other customers in the store thought about his actions, and I hope they don’t see him as an example of how to treat your customers. I immediately called customer service to let them know of the issue, and the representative said that there actually were options for me, and sent me out a gift card. At this point, the physical gift didn’t even matter anymore, I just couldn’t believe a manager would treat a guest in their store in that manner. Some good did come out of it, however. I shared my experience with my team as a learning moment, and used him as an example of how not to treat you guests, and what could have been done differently. Beautiful location, wonderful product, terrible management.

Nick was extremely knowledgeable, friendly, and helpful. I am very impressed and satisfied.

I used to wear a 36C from VS before my breast augmentation. When I went back to get remeasured for the first time, the lady working there started measuring me in the middle of the store with my bra (from Nordstrom — WOULD absolutely recommend) and clothes on then decided to announce my size to anybody within 20 feet of us, which apparently was still a C. No discretion and terrible job sizing aka wasting my time results in a one star rating.

This store is well organized which makes shopping easy and enjoyable. There are always associates available to offer help when I need it. Fitting room employees are very attentive and are great at offering suggestions and getting additional sizes/​colors. This is definitely one of the better VS in the area

I have never been so quick to write a review on a big box store. Laney was DYNOMITE (interesting how I see this in another recent review). The cashier I had however was insanely obnoxious. She reminded me why I never shop here, but was «forced» to because of recent gift cards I received. My gosh — your field is customer service in retail — one of the largest stores in the US. I am sorry if I did not remember Laney’s name right away when you asked me who was helping me today and then proceeded to chastise me for it, and then flip the script at the end and say it’s HER fault because she must not have «wow’d [you] enough. They’re supposed to wow you» she snapped.
Ha! Guess who un-​wowed me? You. Guess who has kept me from spending anymore money here. You. Great job in un-​wowing all Laney’s impressive non-​overbearing wowing to an apprehensive customer.

Wow! Jazmine helped me pick out 2 bras. I walked in not knowing what size I was or which bra was a good fit for me. But with Jazmine’s helped I picked out two bras that I fell in love with! They had a sale going on but 2 for $ 75. Even though I came on a busy Saturday afternoon the workers at this Victoria’s Secret were more than willing to help me out!(:

The worst store of the VS… never coming here again, it’s way too slow, and cashiers are talking to each other nonsense and laugh when there is 20 some people are waiting in the line. After I checked out cashier didn’t even say thank you… very rude, absolutely no customer service…

5 stars for Laney (Not sure of how her name is spelled — long haired brunette. You won’t miss her because she’s the one hustling and bustling) but she busted her butt attending to numerous customers at the same time with a great attitude and going above and beyond in comparison to the other sales associated who just displayed a bad attitude and unwillingness to do their jobs while standing around…
The store was disheveled and sizes were all mix matched. Never been to a Victoria secrets store this unorganized.

Why is the service so slow at this location? I was here on Sunday morning and was the 5^th customer in line with one cashier with more people lining up behind me. The was one other cashier who seemed to be helping one lady the whole time i was there.
Anyway, it was frustrating because once I got up to the counter my translation took less than 2 minutes. Is it that people are too dumb to purchase things at V.S. Maybe I am too smart for V.S. The questions that I will later ponder.

Its so ridiculous. There is male employee named kem. I was waiting at line but he just ignored the customer and went somewhere without saying anything. So rude

This store is poorly managed. There is always a line at checkout when the store is not even busy. My advice is to have TWO checkout lines! Who wants to wait a long time to check out? I am done with this store.

I really like this location. Huge selection of products and the staff is quite nice and accommodating. Several times they have placed online orders (free shipping) for items they didn’t have in my size in store. Also, one of the few VS stores around that carries VSX sportwear!

I give one one thing the store has a lote of awesome cloths i love going in there. The only thing that really bothers me is that there are men sales workers in there and i for one am just not comfortable with that i mean its a store full of panties bras etc for women only. I know they dont discriminate but come on i think in this case it should be looked over and the ladys in there are always so very nice but i know i for one wont go up to the counter if there are men there it is just uncomfortable.

It sounds good in theory… a trip to a lingerie store with the girlfriend (even if it is the Victoria’s Secret in Tysons Corner Center). In actuality, it’s far less pleasurable in every sense of the word «pleasure». First, this store is not geared to for women bringing their guys in tow. Otherwise, there would be a waiting lounge with comfortable recliners for guys to watch sports and maybe have a beer while their girlfriend/​wife/​mistress is in the dressing rooms trying things on. Instead, guys are standing around (not copping a squat), staring intently at their smartphones, so as to not steal furtive glances at other women lingerie shopping and risk being caught by women who are already viewing your presence in the store with suspicion. Frankly, Seabiscuit had less effective blinders on than me! Second, it is Victoria’s Secret. The models in the signage throughout the store are computer generated. I’m sure that if I were looking at anything other than my iPhone, I wouldn’t have seen anyone that looked like those models in the entire store.
With regards to the shopping experience, if the gf is pleased, then I’m pleased. One of the sales associates must’ve been very helpful since Carol left with the telltale VS bag. So far that, I thank her and VS for not making it a wasted trip for me. Now please add a waiting lounge…

I find the staff to be friendly and informative for the most part. I don’t mean this to be a blanket statement, but in my most recent experiences, two put of the three male employees who have rung me at the register have been rude and unresponsive.
The female employees are much more respectful and kind.
Very neatly organized store and the dressing rooms have always been clutter free.