Microsoft Store

This place is actually pretty darn fun, unfortunately it is always super packed with people! There are kids running around everywhere, and I am surprised more things aren’t broken. Almost all their products are on display to be used and experienced. You rarely have to wait for a device to open up because they have so many darn devices to try.
Outside the store there is an XBOX One with a dance dance revolution (I believe that is the game). Usually it is surrounded by kids who are running around. It does fill the area with music, which is okay, however it is hard to walk by the store without a kid running into you.
Employees are knowledgeable, and courteous. I haven’t had an issue with anybody at all.
This place would have a higher rating if kids area was a little more organized instead of them running around everywhere. There should be a employee that monitors the game consoles so nobody gets hurt.

This place is getting a two star only because they employ someone who is rude and a complete a$$hole to kids. My son was playing XBOX with another kid and it was right around closing. Right when that clock hit the hour he came over and told to kids to get out… very rudely. All he had to do was nicely say hey kids, we are closing up now, I am going to have to ask you to leave. Nope. Complete arse instead. He then went out in the walkway where they a demo set up and was an arse to an entire group of people. If that guy worked for me he would be canned in a heart beat.
Off my soapbox, they have some nice tech gadgets in stock for the Microsoft geek. The prices are not competitive though and the store is a waste of real estate. They could have the same items on display with half of that store.
Anyway, I did have a nice young lady ask me if I needed help and told me that if I needed anything please ask. It was just that one guy who had no manners and had no business in customer service.

This is one of two Microsoft stores in the area, that being Tyson’s Corner and Pentagon City Mall. The branch in Tyson’s is cleaner and just spiffier looking even though it is heavily trafficked as opposed to the one in Pentagon City. Anyhow, I was here with a friend who was purchasing a phone. We waited some time before a sales person attended to my friend. It’s understandable regarding wait times if it were busy during that time, but oh well. I just wished that customer service with salespeople greeting potential customers was on target.

This was my first experience in an MSFT store. As a share holder I was impressed and enjoyed my experience. Its a damn good thing there is another thing MSFT can copy off of Apple. With that said the new tech in phones, bands, computers, and tablets was all great to use.
I enjoyed seeing the new 950 and 950xl both great looking phones and available in the store. I will return to this location soon and check out the new stuff.

I went in here yesterday to have my boyfriends Surface reset as he found himself with some malware. Aside from having to track down an associate to help us (which seemed strange because they’re usually jumping up and down to help) our experience was great.
The guy who helped us– Kevin– showed us how to either remove all of the Trojans one by one or to just reset the entire surface seeing as how it was less than a month old. We ended up resetting it– and now its like new! I was so happy I took it here as BestBuy wanted to charge us 150 $ for the same exact thing.
We bought a few accessories for it was well, and he gave us 10% off for returning and being loyal to the brand.
Usually going to these places is a nightmare, but this was a really great experience.

Was in a hurry and need to replace my charger for prosurface 3. I was totally prepared to pay for my new charger, but the staff was quick, friendly, helpful, and polite and simply let me exchange my old, not working one, for a new one! I was in and out in 5 – 10 minutes max. Great service, very helpful. I think his name tag had 2.0 in it…

Competent technical advice and good product selection. You will find all the great Microsoft products here and you get the chance to try them out.

If I could give a gold star to the employee that helped me, I would! I went into the store, looking to purchase a Surface Pro 4, expecting no one to come assist me, like previous times that I had came in. As expected, no one came to ask if I needed help — two employees were just standing around, talking to one another while facing the store entrance, not even bothering to look around in the store (I mean, come on. How will staring at the entrance help you get business?).
The only employee that did his job perfectly was Shirl, who had asked a customer if he needed assistance and soon after he was done, he turned his head and looked towards my way. Thank goodness he did or I would have walked out without buying anything (again) and headed to the Apple Store instead.
Afterwards, the experience was great, Shirl was eager to answer any questions and was even considerate to give my mom and I some time to talk over about the Pro 4 while going to check for us if the Pro 4 tablets were in stock. I really appreciated his honesty, recommending which specs to buy instead of trying to persuade the top of the line specs. He was honest and truthful about some of the cons of the tablet, which actually made me buy the tablet. I’ve had many past experiences in the Microsoft Store where the employees would not know a single thing about the products they carry and spout inaccurate facts about their devices. Shirl was definitely a breath of fresh air, and was honest and direct about what the Pro 4 can and can’t do well.
Shirl was very helpful and I would recommend anyone who is planning to purchase a device from the Microsoft Store to look for him — he’s super friendly and happy to assist anyone! He even took the time to assist in setting up the device so that I was able to leave the store with my Surface Pro 4 all ready to go.

Went to the Halo 5 launch party after preordering since the store employees mentioned there’d be catered Chipotle and I would get a free $ 10 gift card upon purchase. Sounds great, except that neither of those things were true. They just had some random Mexican restaurant catering, but the main problem is that they tried to charge me for the gift card that IS SUPPOSED TO BE FREE. The entire reason I went to the Microsoft Store instead of the Best Buy that is much closer to me is that gift card, and they refused to honor their own promotion.

If you go into the Tyson’s Microsoft store find Nick Francis. Superb customer service. Can’t say enough how he helped me when I was getting ready to leave for a trip and my computer hard drive crashed. Though I don’t often go to Tysons, I will certainly make the trip there from now on.

Manager Simeon Hill and his staff were extremely knowledgeable, friendly and helpful. I hadn’t intended to buy my Surface 3 here, as I thought the pricing would be higher than I saw somewhere else. But they were very accommodating. They took time to ask questions and make sure I was getting what I wanted. Then they they set it all up so it was ready to go before I left the store.
It’s sad that people put more weight on negative reviews than positive ones (human nature, I get it), but my experience at this store was fantastic. Highly recommend a visit to this store.

Damn, I didn’t think I would see so many negative reviews. I love going here to try out the new products they offer. The employees I have dealt with have been very nice and helpful. Yes, I am a Microsoft fan and I am happy that they sell some unlocked windows phone devices (Yes, I am also a huge fan of windows phone!). I bought a phone in May then for some reason in September the battery malfunctioned. I took my phone to the store with the receipt and they gave me a new phone with no complications. You can also play with the Xbox inside and outside the store.

Called this store to find out if they had something really basic in stock: screen protectors for a Surface 3. Was told over the phone that they had plenty in stock. Drove there only to find out that not only did they not have any, none of the other stores in the area had any, either. No big deal, I can get what I need on amazon, just annoyed that I wasted an afternoon stuck in Tyson’s Corner traffic. Thanks, Microsoft! :(

Microsoft store has continued to treat me with the same enthusiasm since when they first opened up. Been coming back to purchase a variety of things such as software, laptops, and desktops. Oscar is one of the most friendliest managers. Plus with their student and/​or military discount you get a far deal.

I can’t say enough about the great staff at the Microsoft Store. They are increbily helpful and offer a ton of services on any device running Windows whether you bought it at the store or not.
They also engage with the community both with volunteers and the use of the instore theatre.
And if you have kids, check out the free YouthSpark summer camps.

What a horrible experience… they always make sure to ask me to give them a good review, even after horrendous customer service. HORRENDOUS!
as of today, I have purchased 4 computers and 2 phones and all 6 devices have either crashed or been corrupted from the start. When an employee says they are going to do something for you, they do not. In fact, they do the opposite. «can you please make me an appointment?» they say yes and then they don’t. «Can you please call me when my computer is ready?» they say yes and then they don’t.
«Sir, we will make sure to put all the notes of our conversation into your file, so that when you come back, you won’t have to explain the situation again.» sounds nice? never happens. Each time you go in, you get a different person and you have to start at the beginning to explain what is going on. They tell you one thing and the opposite occurs. If they say they are working on your computer and it will be ready at a certain time, make sure to add a week or two to that quoted pick up date.
I am never going back to this location again. I am always super friendly and understanding, empathizing with how busy and overworked they all must be and forgiving the fact that every device we purchase falls apart. I am even forgiving when 9 out of 10 techs tell me the WRONG thing to do to fix the problem. Most of the time, they don’t know what to do. The techs have this look on their face of utter confusion. I wonder if they really have the proper training to be techs at this location.
Everyone seems so overwhelmed… so either they are being overscheduled by their boss or they are working crazy long hours. i cannot figure it out…
I am seriously considering changing over to Apple. what a mess

I’m a Microsoft fan (oh man, did I just put that in writing?). However, I have to say my experience today left a bitter taste in my mouth. I carry two phones (a Lumia 1020 and a Lumia 1520) and love Windows Phone OS.
My Lumia 1520 suffered an unfortunate incident with gravity (to put it lightly) and has a lovely shattered screen. I swore I purchased insurance when I got the phone, but AT&T says otherwise. And because of that, AT&T refuses to support the phone. They suggested I take the device to the Microsoft Store. Fair enough. I’ve dealt with Apple Stores at Tyson’s several times to get phones repair at my old job, this should be a breeze, right?
«No.»
That’s actually the response I got from the employee when I asked if they could assist in getting my phone repaired, «No.» Not a «We can’t do that, but here’s where you can go to…» or a «Call this number for help, they’ll get you squared away.» Just «No».
I respect that they couldn’t fix the phone, but couldn’t even help or offer suggestions on getting the phone fixed? It’s their own product. I asked again, trying to be more specific if they knew where I could go to get the screen fixed the response was «You can’t. Buy a new one.»
As a person who carries not one, not two, but THREE Microsoft devices with him non-​stop (two Windows Phones and a Surface Pro 3) this is not the kind of suggestion I want to hear. Buy a new one? You, sir, have made my happy kitten face has turn into a grumpy cat.

(Sumary — Manager or store policy is more restrictive than other Microsoft stores in different areas)
I called the local 703 # for the Tyson’s brick store, to verify I could head there tonite and trade in my xbox 360 for a bundle. The microsoft-​in-​the-​head, said yes we have that bundle and can take care of it tonite.
I format my drive remove all cables, etc. and drive into Tysons and go into a mall (one my least favorite places). And of course, they have no Xbox Ones, haven’t for a couple days, and manager will not give me any kind of credit or voucher for the trade in for a purchase later. Apparently all calls are routed to one place, which is Microsoft’s fault and not this particular store.
Get back home and call back to that that #, and they are surprised I couldn’t get a gift card or similar, other stores were allowing that. He even called both VA stores and both said ‘they weren’t doing that’. So it’s up to manager discretion!?! Anyways, pretty big fail.

I’m iffy; calling customer support to make an appointment for this location was quite a hassle. My Surface 2 was acting up (couldn’t connect to wifi, date and time said Dec 2076, app store wouldn’t work, etc.) so I called and explained all these things about 6 months ago– I was told to bring it in for an overnight diagnostic test; I did– everything was working again until a month ago; same exact issues. I call to make a new appointment, explain the situation and am pushed towards another test (the same one that worked temporarily) I said I was looking for a more permanent fix and they said I’d have to purchase a new tablet– WHAT?! I“m under warranty! Once I told them this they said «ohhhhh…well I guess I should have pulled up your case info»…ya think?!
So I schedule an appointment, the woman Jay I spoke to at customer support was the rudest, snarkiest, moodiest rep I have ever spoken with. She acted like she hated her job… fake it like the rest of us, hello! Anyways, I was running really late after work so I called to reschedule and Mark who I spoke to said Jay didn’t even schedule me to begin with… RUDE. At that point I was feeling over it, after explaining the situation and every detail which should have been listed in my file (it wasn’t apparently) I finally got an appointment booked.
I am 3 minutes behind my scheduled appointment time, I was greeted at the front and walked myself to the appointment bar, I stood around for a solid 3 minutes waiting to be greeted there even after I said «Hi! I’m here for my 5:45»…I was completely ignored until finally I said «sooooo here’s my surface! here’s the issues I’m having, here’s the solution I was given» and finally they decided to take on my case. I was told I’d get a refurbished Surface, to which I asked all the necessary questions and seemed to have annoyed the man helping me. Sorry I like to be thorough… the entire appointment took about 45 minutes, I didn’t feel very comfortable while I waited, it just seemed like everyone was checked out and annoyed to be there which is a completely different feel from the last time was in. My Surface exchange was free and Travis who ended up taking over the appointment was very nice and helpful, ending the time there on a better note.
I haven’t experienced any issues so far with this refurbished Surface but I’m hoping it will be a long time before I have to call or go into the store again.

If you’re a Microsoft fan, this is your dream come true. Tons of gadgets, Surfaces, and Xbox machines for you to test out. The help there is friendly and not overbearing.