Mary’s Alterations

I’ve been a long time customer until I was recently disappointed by both the owners, Mary and her husband’s customer service. I took my son’s pants to be trimmed from the bottom. When I picked them up and had my son try them on, the length was uneven. When I called attention to the honest mistake, Mary’s husband began to argue with me about the length, he began tugging and pulling the pants down saying that it was even, he made it seem like it wasn’t a big deal and implied I should take the pants as is. Another customer that was standing by watching, had agreed with me that it was indeed shorter than the other side. Mary joined in on her husband completely dismissing what the other customer and I were seeing. They both acted like I and the other customer were crazy and laughed. Once the pants were off I brought them to the front and he kept stressing to me that it wasn’t big a deal. I did tell him whether it was off by an inch or not it needs to be done right. He measured them and said it was off by ¹⁄₈^th of an inch WHICH I saw him measure it and it was not ¹⁄₈^th of inch it was more than that. Only then did he mention fixing the pants at no charge, but made me pay first! I did not appreciate how RUDE and how they both ARUGED with a customer about fixing something so simple! NEVER GOING BACK!!!

I really wanted this to be a great experience. I had heard good things about this location.
Do NOT take your clothes here.
I brought a bridesmaids skirt in to be taken in about an inch. I picked it up; there were black stains all over the bottom.
I gasped and addressed the issue with the male checking me out. He told me that they aren’t responsible for stains put on the items. He took it to the back and to see if they could get the stains out. They could not.
He then proceeded to say «you put the stain on it, I know we couldn’t have done that.»
I informed him it was brand new, I personally ordered it and brought it in. I was 100% sure it was not there.
He proceeded to say «I know you put the stains there» and went on on a rude rant.
He was very rude, unprofessional, and ruined my skirt.
Take you items elsewhere.

I have been using Mary’s Alerations for years. I won’t use anyone else! They are very professional and reasonably priced considering the cost of a quality garment. I have never had a redo because it’s done right the first time. They know how garments should fit and will make you look your best! t

This is the only place I trust to get any alterations done. I have taken several uniforms in and they will always look up the current regs to make sure patches and name tapes are sewn in the right spot.
They are quick and accurate. When I drop anything off, I know it will be done when I need it if not before.
Thank you for doing such great work at a good price.