Hertz Rent A Car

We rented a car that was supposed to been picked up at 11 AM as per our reservation. We arrived there and there were no vehicles. We didn’t get a vehicle till 1:30 PM. A 2 ½ hour wait. We had a funeral to get to that was in another state and because we left 2 ½ hours late we hit really bad traffic in a large city that we were trying to avoid which set us back to another 2 hours more. The guy at the counter was not dressed professionally nor does did he act professional. He had a nonchalant attitude. The phone rang numerous numerous times and the manager (Aristotle was his name) in the back wasn’t helping. Not trying to help answer the phones. We asked if there could be some kind of compensation for our delay and inconvenience etc. and they said no that there was nothing they could do. They told us that they upgraded our vehicle for out inconvenience for free, but the only reason why they upgraded the vehicle is because when the vehicle finally arrived it was the only one available, it was a Toyota Camry.
When we returned the vehicle The following week I realized about two hours later that I had left my GPS suction cup device on the windshield of the car (it holds my gps). I called back to the location I return the car and they said that it had been transferred to another location. I called to the other location that they said it had been transferred to (Tyler Texas airport location) and they said that they would go and search the car and put it aside so that when I arrived I could pick it up (I spoke with Christian I believe). We then drove all the way to the other location and when we got there there was a guy named Paul there who was nice. However, he said that himself and Christian had searched the vehicle and could not find Our property. He said that it had probably been cleaned by the previous Hertz location and that it probably was in the lost and found etc. So we called over back to that other location and spoke with a lady who said that she cleaned it out herself and there was no GPS device in the vehicle. I spoke with Paul again and he said that he would check with the transporter guys when they returned to see if they had seen anything and hope that they would be «honest Abe’s quote and tell the truth if they had seen anything. He said he would call me first thing in the morning also because Christian was going to be at the other location and will check to see if you had found anything. I never got a call back.
Someone at Hertz definitely stole it.
An extremely Delayed rental vehicle (2.5 hours), an unprofessional unhelpful staff at one location, and a stolen property. It was not a good experience.
I unfortunately have to let others know about this poor experience so that they will choose another rental company. I will be posting this on all popular review sites I can find.

It’s kind of a sketchy place and they don’t have many cars. Aristotle was nice and courteous. They will pick you up and drop you off.