Hampton Inn

Nice people working at the front desk. I’d rate the hotel 5 stars if it was only based on them. The first «non-​smoking» room they put me in smelled like an ashtray and overall was well below what I would expect from a hampton/​hilton. My coworker had the same experience. We were both given our initial room keys, and then ended up running into each other in the lobby 10 minutes later after seeing the condition of the rooms and wanting to switch to different ones.
I would rather drive a half hour to a better hotel than stay there again.

The most accommodating hotel I’ve ever been in! Went down to the office in the evening with a group to play games. They made a fresh pot of coffee and baked cookies for us. The next morning we asked for some real eggs and they made omelet S for us and already had scrambled.!! Great people!

Online pictures misleading! Room looks nothing like online pictures, the jucuzzi was so old when it started it smelled and sounded like it was going to blow up and catch on fire. I complained and was told someone would check it out and was lied to, no one came, manager blew off my complaint about the jacuzzi, I felt unsafe, been in lots of jacuzzi before and never heard one so nosy or smelled like burning, could not enjoy it. Room was very hot and outdated, and was double charged for room now have to wait several days for my money back. You will not be satisfied unless you want a motel 6 experience. This place isn’t worthy of being called a Hampton Inn. Was not happy with stay, will not be back. I wouldn’t recommend staying at this Hampton Inn.

Very clean and nice staff. We didn’t get a chance to try the free breakfast but it smelled amazing upon checkout. Would stay here again!

We chose to stay at the Hampton Inn because of the location (a family member was in the hospital just a few miles away). The room was clean, plenty of pillows, bed as a little firm for my taste but comfy. The staff was very kind and helpful. The potatoes at the free breakfast were amazing! Would have liked to have seen some meat for breakfast, but average for a free breakfast. I don’t have any issues with the outside entrance (actually prefer it). I was impressed with the fact that we didn’t hear much road noise, given the proximity to Loop 323. I would definitely stay here again.

The best hotel I’ve stayed in in a long time! Clean room! Excellent southern hospitality! I’m loving this place. If I ever come back to Tyler I’ll be staying here again. The Manager Mr. Ross was fantastic!

For a Hampton, this is low scale. We stay at a lot of Hamptons and this one does not meet expectations.
1. Outdoor older model (no huge deal here really).
2. Parking leaves a lot to be desired.
3. The bed wasn’t good at all. Felt springy like the springs moved around a lot when you shifted.
4. Toilet seat was falling off. (Dangerous situation here. Careful not to pinch your kibbles n bits)
5. Overall cleanliness was bad. There was dirt build up around the edge of the wall, floors were not clean, and there was something unidentified stuck on the shower wall. Looked like a bloody booger. I named it Fred.
Really a dissapointing stay at a Hampton. We really like the Hampton hotels and hope not to run into more of this quality. Overall it wasn’t a horrible hotel, just not what you should expect from Hampton.

This Hampton inn is the worst I’ve seen. I’ve been to good ones. They charged me when I asked to hold an opening 15 minutes before I got there. I asked to be released as it looked trashy for me. They said I’d be charged all days anyway. I didn’t stay. Don’t ever stay here. Go to candle wood or anywhere in tyler.

I’m giving this 5 stars because I had a visit without problems. Stayed 3 nights during the week. While the hotel is an older style Hampton where the rooms open to the outside, they have been updated and look like any other Hampton I’ve stayed in. The room was clean, A/​C worked, TV worked. Can’t ask for much more than that. Breakfast was standard Hampton Inn fare, no complaints. I would stay here again no question.

The room numbering upstairs sure is confusing: more signs, please? And, the only non-​dairy protein at breakfast was some super-​hard eggs with bits of bacon. A little more care there would be good.
The rooms themselves are fine, bumping the review up to a 3. The armchair was nice, but not all that padded. I’ve uploaded a photo of how well socks stick to the textured walls.
Update: better eggs and now sausage on the breakfast buffet. Also sliced grapefruit. Breakfast now seems a great deal for families — a solid 3 now!

I’ll give it 4 stars just because we had to wait an hour just to get some additional towels, BTW we had to get them from a housekeeper a couple of doors down from us or we would’ve still been waiting…

First, let me say that the staff could not be any friendlier and the hotel lobby has been renovated and looks as good as any comparable Hampton Inn in the country. That being said, this hotel has outside entrances to the rooms like a shady Motel 6! This was obviously another hotel chain at some point and I’m curious as to why Hilton added it to their brand. I guess building a new hotel in Tyler, TX was just not an option at the time. The outside entrances are atrocious although the rooms are really clean and updated and the staff is making the best with what they have. If I would have paid more attention I would have booked the brand new Hilton Garden Inn.

Not your average Hampton Inn with the outside entrances.
As a Hilton Diamond member, I stay in a lot of Hilton properties, including Hampton Inn. This one was not a favorite due to the outside entrances and lack of elevator. Everything looked clean and was up to date but those two factors led me to this lower than average review. If you don’t mind not having an elevator or inner door, this is a great 2^nd choice to the newer Hilton Garden Inn.
I appreciate the hot breakfast where even the oatmeal came with fun toppings that rotated. Reminded me of the Hilton Garden Inn but without the fee.

This place was ok for BFE Texas. My first time in Tyler visiting family… not all that memorable since most of us are not from Texas. The room was nice and it was clean. The wifi didn’t work with my smartphone, so I was less than thrilled. I used their «business center» with its lone computer. I was a nice escape from family. The location is great for during the day, but the nightlife sucks in Tyler because the sidewalks roll up before midnight. If you must visit Tyler, this place will work.

Travel all over Texas for work and typically stay in Hampton Inns because they are affordable and typically a solid go to. This is a hotel that Hilton should be ashamed to own. The doors face the exterior which makes it seem like a cheap motel. My room was nonsmoking but smelled like someone had smoked in it moments before I arrived. Overall a 1 out of 5 is on the high side for this hotel. My rate was around $ 100 per night but ive stayed in budget motels that I liked better and they only cost about 50 bucks.

I probably wouldn’t stay here unless nothing else better around is available. Room doors face the exterior of the building which makes me feel a lot less safe. My room had some wall damage, torn furniture, & a shower head that wouldn’t stay still. I could hear the neighbors normal volume conversations. The closet door & bathroom door open onto each other. The fitness room is lacking. Low quality machines, no sanitizing spray, & no floor mats. Positives-​micro & good size small fridge, free wireless or wired internet, free breakfast,

My room is updated, clean, and spacious The check-​in staff was friendly, and they have a fitness center, business center, and allegedly a pool haven’t seen it, yet). Two major drawbacks which are related: First, it is an older model hotel with outside doors, which I say qualifies it as a motel, but my colleagues disagree, so a little bit of a safety concern. Second, since the doors face right out to the outside world, and the hotel sets off a major thoroughfare in Tyler, I can hear quite a bit of traffic noise. Presuming that Tyler rolls up its streets after eight o’clock, it probably won’t be much of a problem for sleeping, but if it is, look for an update with a star removal tomorrow.

This is where my husband and I stayed while visiting Tyler. It worked out well for us and was less than half a mile away from the church where my friend was married (the reason we went to Tyler in the first place).
We could only afford to stay one night (thanks, student loan repayment!), and the wedding was at 2:30pm on Saturday. This meant that we had a 4-​hour drive up from Bastrop on Saturday morning, so I called ahead and requested an early check-​in. At first the employee that answered the phone was hesitant, but when I explained that we basically just wanted to check in at 2pm in order to put down our luggage and quickly change clothes so we could look presentable for the wedding, she acquiesced and put a note in our information on the computer.
The Hampton didn’t look like much from the outside, but we’re not all that picky, so it was okay. But I have to admit that I do prefer hotels that have halls on the inside rather than on the outside.
Our check-​in went fine, we got there slightly after 2pm, had no wait, and got the type of room we wanted (since the employee I spoke to said we’d get «whatever was available» when we checked in so that we could do so early, I’d been worried we’d have to settle for 2 smaller beds rather than one larger bed).
When we got to the room it was very nice, comparable to the Doubletree we stayed in in Austin right after getting married last summer. The room at the Hampton had a desk area, an armchair, and even a micro-​fridge combo. The toiletries were also better than expected — both shampoo and conditioner, not some stupid mixture of the two. There were plenty of mirrored areas (sink, closet door, desk area), so we were able to get ready for my friend’s wedding at the same time.
When we got back from my friend’s wedding that evening, we went to check out the pool area. The pool was supposed to close at 10pm, and it was 9:45, so we just walked around it quickly (we weren’t sure we’d even be able to get in with our keycard [it’s an indoor pool] that close to the end of pool hours). It was a good-​sized rectangular pool, I think the deepest part was 5 ft. We planned to to back in the morning but then we were otherwise occupied.
We slept well in the big bed. My only complaint is that unlike most hotels, the curtains in this one did not shut out all light, as they were not quite long enough. So this might bother somebody who was light-​sensitive and aiming to sleep in.
After I woke up I went down to check out the breakfast. Not bad not great. I chose a biscuit with sausage gravy (gravy okay, biscuit too flat and kinda hard), some scrambled eggs (salty and undercooked for my taste, and not helped by the tiny pieces of chives inexplicably added), and a mini-​Yoplait (fine, obviously, decent selection of flavours). I got my husband some mixed fruit (melons, orange bits, grapes, pineapple), a small blueberry muffin, an apple danish, and some Yoplait, as well as some real milk to use for our coffee in the room. There were also those stupid make-​your-​own-​waffle things, bagels/​english muffins/​spreads available, and cereal, of course.
I also want to mention that checkout time was at 12pm. This late checkout time would have been great had we decided to swim, or needed to sleep in.
Overall, good experience for the sub-​$ 90 (including taxes and such) travelocity deal I got. Not sure if we’ll ever be back in Tyler, but I’d consider staying at the Hampton again if so.