Courtyard by Marriott Tyler

Husband and I stayed here for a night away, the room and property was clean. Didn’t catch the name of the front desk employee that checked us in and out, but she was very friendly and cares about her job, it showed. A few small details needed to be addressed in the room like a missing picture, stains on the carpet, refrigerator wasn’t working properly but overall nice room. We got the one with the whirlpool, which will fit two small adults, tight fit. Loved the mobile check in and out made for a much smoother check in. The Bistro is a bit pricy and not the best quality of food, wish I would have eaten elsewhere. Was very disappointed that there was no complimentary breakfast, doesn’t everyone do that now? Worth coming back and with a bit more knowledge of the place even better.

Without a doubt, one of the best Courtyard Marriott properties that I’ve ever stayed at. The property is located in an area that you can access fast food places and restaurant venues on foot, as well as entertainment venues such as a Carmicke Cinema across the street. It is also off of Highway 69, which has easy access southbound toward Jacksonville, TX, as well as a couple miles from the heavier traffic on Loop 323 in Tyler. This alone is a huge deal, considering if you want an alternative to eating at the Courtyard’s bistro (which is also good, yet pricey).
Now, to the hotel. What can I say? This hotel has the look, feel and smell of a new property. In addition, there are certain touches within the room and property that give it a feeling of being slightly more upscale than its fellow Courtyard properties nationwide. There is just a bit something extra that was given to this property that you can just feel from the moment that you enter it. My room this time had a double bed, and I had a certain Marriott expectation on how it would look like prior to entering. Upon entering, the first words out of my mouth were «Holy moly, this room is nice!» I may not have said moly, but whatever. The bathroom was standard, as well as the fridge, microwave, television, and coffee maker. Yet the artistry and comforts of the room, with the large desk + extended table (a Courtyard staple) & comfortable easy chair) + armoire was clearly noticeable. The bed itself was not too hard, and not too soft, so I was good. I even heard that there was some rooms that have jacuzzis in within them as well.
The amenities were of expected good quality: hot tub, small wading pool area, reasonably-​sized gym and two sets of washers & dryers. The WiFi was pretty good, and the bistro’s Starbucks-​quality coffee was delicious. The bistro lobby + lobby on the opposite side seemed to be occupied with business folks at all hours, which is actually a good thing when it comes down to networking. Yet if I wanted some space and didn’t want to go to my room first, I would step outside on the patio area. There was an exceptionally large quantity of chairs and sofas outside, in addition to a fire pit. Surprised that this area wasn’t used more often by others during my stay.
Customer service? Quite good. In fact, very good, in my opinion. It certainly shows whenever you have employees bend over backwards for you. This is one of those properties that if you have a little discomfort with anything, they will work hard to make it right for you. I didn’t have that myself, yet I witnessed a couple of business folks that needed pampering. And of course, they got it from the wonderful front desk staff here.
I’ll certainly stay here once again upon return to Tyler!

Awesome visit! Staff was very friendly and prompt with the check-​in process. This was appreciated given the length of our day. The room was extremely clean and the bed was comfortable. Wifi service was great. I will recommend this property to others and will definitely stay here again!

I travel often for business. I usually stay at Hilton brands with Marriott running a close second. The Hilton Garden Inn was $ 295 — what? So I chose the Courtyard Marriott at $ 164. I booked online and requested the first floor and foam pillows. When I checked in and asked if I had been given a first floor room, I had to wait a few minutes while somebody went to see if I could have this room.??
Once in my room I looked everywhere for the TV remote. Called the front desk and they brought me one. It only worked part of the time so I went back to the front desk to ask if they would replace the batteries. She looked everywhere and could not find batteries. In the meantime another guest came to the desk to say one of the beds in his room had the covers pulled down and ruffled and he wasn’t sure if they forgot to finish making it or what. The two front desk people discussed quietly and then asked him what he wanted? He was very polite and asked if they could move him. They said no they were sold out. The female asked the guest if he wanted her to come change the sheets. Not wanting to be a problem he said no he guesses it could just stay that way. The front desk said they would make sure it got changed tomorrow.
Then she turns to me and says she will need to go get a remote out of another room and bring it to me.
So somebody checking in to the sold out hotel is not going to have a remote.
This is a good location and in this small town the choices are limited but there are too many issues here. When you travel you want things to go smoothly once you check in to your hotel. The staff is very friendly and they are trying to accommodate.
***Now I know why they had to check the room before giving it to me. There is a strong smell of sewer gas! A bad stain on the floor too.
I won’t return to this hotel.

I really enjoyed our weekend at the Courtyard Marriott. My husband and I usually stay at the Hilton Garden Inn when we travel, but my in-​laws are Marriott people and they booked the rooms.
First, this hotel is HUGE. It is deceptively large. The bar area is huge and the business center has more than one computer. It is nice to be able to spread out and not be super close to strangers.
Second, when we walked into our rooms we were shocked to find a Jacuzzi tub! What?! Can you say second honeymoon?! This was such a nice surprise and made us feel pampered.
Third, I was impressed with the dining staff. The first night we had nightcaps and we took advantage of the Starbucks, as well. Both morning and night, the employees went above and beyond to make sure we had a great experience.
If we come back to Tyler in the future, this is definitely where we will stay!

I travel a LOT, mainly all around Texas and stay in Marriott properties exclusively. I am sadly all to familiar with Fairfield and Courtyard standards.
This property is clearly renovated and has the new style lobby. It’s laid out a bit different than most and while it isn’t the same shock value as the Hammond in Allen, Tx or the downtown Amarillo Courtyard it is very nice. Located in the newer safe part of Tyler across from a movie theater and a wing stop. What more could you want?
Plenty of space inside to relax and have some personal space to use a computer while getting a snack or watching the game, go Spurs?!
Sign up for Marriott Rewards, it’s free and pays off big if you travel even mildly. The suites are HUGE, like probably the biggest room I’ve had in a Courtyard huge. Big kitchenette, living room with sofa sleeper, side table with chairs and a TV on a full size desk.
Bedroom attached is spacious with nice bathroom and detached sink area. The bed is typical top quality Marriott.
Side note for travel junkies: the rooms get pitch black dark (awesome curtains), there are plugs close to the bed for technology and TWO TVs (one for someone else).

All I am looking for in a hotel is good service, cleanliness, a good nights sleep, a good shower and a good cup of coffee in the morning. The Courtyard by Marriott seems clean and the staff was friendly. Unfortunately, the hotel was overrun with noisy teenagers this visit. There was loud talking and yelling in the hall, slamming doors and even knocking on our door by «mistake» after 11 PM. My hubby and I both found the bed uncomfortable and neither of us got a good nights sleep.
The shower: If you are a fan of water pressure, stay elsewhere.
Since we didn’t see a complimentary coffee station (or weren’t directed to it) we tried the in room coffee maker. Mistake. I have never tasted a worse cup of coffee.
So, to sum it all up +2 stars for cleanliness and friendly service. –3 stars for terrible nights sleep, bad shower and horrrrrible coffee.

The hotel itself is fine. The room was mostly clean and the bed was comfortable. Minus 1 star for the coffee maker in the room missing some critical pieces and not being usable.
Minus another star for the Bistro. After pulling an all nighter at work my co-​worker and I came in and sat at the bar around 9AM to get some food and a beer. They were advertising beer sales and it was a Saturday morning so we figured no problem.
When we asked for a Sierra Nevada the girl behind the bar just shook her head at us. She didn’t say a word. When we repeated our request she just said «no.» I am not sure if they weren’t allowed to sell alcohol or what, but we were confused. If she would have offered some sort of explanation that would have been much better.
We ended up going down the street and giving our business to the Rusty Taco, which I highly recommend.

I was staying alone so the cockroaches were great company and the stains on the sheets really brought me back to my foster home days.

I recently stayed here over the Labor Day Holiday. We reserved rooms far in advance as we were here for a wedding. The rooms were blocked for the wedding party. It took a few attempts to make the reservations as the staff seemed unfamiliar with the way rooms were blocked. Nearly everyone in the wedding party had issues with check-​in, rooms, the so called Bistro etc. Mother of the bride checked into her room and upon entering her room she opened the door to find a man standing naked. A double booked room? Unacceptable. The bride came back to her room after the wedding, and let me add this was THE honeymoon night and they decided to spend it at the «luxury» hotel they were already checked into… walked into an Empty room that had been previously set up by bridesmaids and groom men’s for a honeymoon celebration. All tbe champaign, flowers, lingerie and everything GONE. Your first wedding night only comes once and you cant get it back. Poor newly married couples night ruined.
The next morning we all decided to eat at the Bistro — food subpar, ordered items that were clearly stated on the small menu and were told sorry we dont have that. Kitchen closed and orders were not out had to ask where our food was and was told kitchen closed all orders were out when clearly there were several of us with receipts but NO food. The Bistro is over priced for the quality. The restroom reeked of sewer and in the stall was the sewer drain covered by a cardboard cut out with a large rock placed over it… quick fix? Unacceptable again. The manager was never there to address any issues. My overall point is for the price we paid at over $ 109/​night the quality and service we received was desperately lacking. Marriott has an image out there that reads LUXURY… which is not what we experienced. A continental breakfast would be nice… even your low class hotels offer that. I reached out to the hotel to get the managers and regional managers contact information, but have yet been contacted. Hesitant on using Marriott facilities again

The location was perfect for finding a place close by to have dinner.

There are two mid-​range hotels in Tyler, TX: this Courtyard Marriott, and a Hilton Garden Inn about a quarter mile away. Everything else in the area is of lesser brands/​quality. As a business traveler in the area, they are the only two I would entertain staying at.
I’ve stayed at both the HGI and this Courtyard and I wanted to voice my unequivocal preference for the Courtyard Marriott Tyler. For reference, I have top-​tier status with both Hilton and Marriott, and typically log over 200 hotel nights per year across both brands. Comparing these two hotels from one week to the next, there was absolutely no comparison. The Courtyard feels much newer/​fresher. The beds were both comfortable and clearly clean. The HGI on the other hand felt both tired and dusty: for example, I could see through the sheets and the duvet covers were mildly stained. The wireless internet connection was also superior at the Courtyard.
My only criticism with this Courtyard property has more to do with the Courtyard brand — there is no complimentary breakfast option for Marriott Platinum Elite members. Compared to the HGI complimentary cooked-​to-​order breakfast for Hilton Diamond members, it’s a bit of a let down. But on purely location-​based criteria (the hotel itself, not the brand) the Courtyard is the clear winner.
I also like that the Courtyard shares a parking lot with a handful of fast food restaurants (Wing Stop, Subway, etc.), which made grabbing a quick meal much easier.

Stayed here while visiting family over Christmas as was pleasantly surprised. I grew up in the area, so I knew to not expect much from a Tyler hotel, but honestly I had no complaints. It’s an obviously very new property, but the room was clean, comfortable, and had a great bed (I’ve stayed at much more expensive hotels with much worse mattresses). The staff were all friendly and helpful, and it’s a convenient location on the south end of town (the end of town that you want to stay at if you’re not familiar with Tyler). I would stay my experience here was good enough to sell me on the Courtyard by Mariott brand, and I’ll consider them as an option the next time I’m traveling and want a cheap place to stay.

Great place to stay! Very central location! Clean! Would highly recommend.
Slight noise from the main broadway street, but I was able to sleep just fine.

I just called the Marriott Courtyard in Tyler, TX and spoke to Kiffany. I have been a loyal customer and a Platinum member of the Marriott going on 7 years. She must have been the most unprofessional, inappropriate, rude and inconsiderate staff member I have ever spoken to. She was screaming to me by the end of the conversation. I think Marriott may want to re evaluate who they have answering their phone calls. If you cannot be pleasant on that first initial call, you will lose much business.

I stay at hotels weekly and travel to Tyler regularly. The new concept Courtyards in theory should be fabulous. Unfortunately this one is NOT. Yes this hotel is less than a year old, so the rooms are nice. But plan on eating elsewhere. The Bistro is not run the Marriott way as this hotel is a franchise owned by Image Hospitality.
This hotel is poorly run and understaffed. I stayed at this location twice, two weeks in a row. The hotel had limited menu choices. As they were out of many food items on both visits. The salad that I ordered took 45 mins on the first stay and 40 minutes on the second stay to come to my table. In addition the, salad was missing crucial items that were listed on the menu.
I felt so sorry on both visits for the young men working the Bistro. As they were taking the orders, working the register, making food and making drinks for the packed Bistro. This was the case on both my visits.
I did contact the manager my first visit, but there was no improvement or additional staff during my second visit, so the Bistro is obviously not a priority.
They must make their money with bodies in beds.
If you are looking for a newish hotel in Tyler, you can stay here. But just beware. Since the Bistro is so poorly managed, makes me wonder how the housekeeping staff is managed too!

I previously panned Courtyards, but this one is a good example of improvement made to their image. Many Courtyards are rehabbed and refits of other hotels. However, this one is brand new and improves Courtyard’s image. Rooms were clean and nearly everything still seemed new. They even mistakenly recognized me as a Platinum member. Sorry I’m only Gold, but I’ll take the free snack.
Unfortunately where the hotel misses is the food options. I don’t expect Courtyard to have room service or top notch meal options, but business travelers need a good breakfast. While the café does offer mostly full-​service breakfasts, the quality isn’t where I would like it. I would rather hit up Starbucks down the street or even a McDonalds.
4 stars for being the best Courtyard I have ever stayed in, but better breakfast is a must. Free wi-​fi in the lobby, only wired connections in the rooms.

Very clean, nice brand-​new hotel. Opened about a month ago in June 2010.
This was my first time in Tyler, TX — — so I really can’t compare it to any other property here, only to other properties I have stayed at.
But being brand-​new of course everything is going to be clean. I really like the décor throughout the whole property and the rooms. It’s a nice simple and contemporary décor. (No more ugly green carpets in a Marriott — — yay!!!)
Indoor pool… ²⁴⁄₇ gym… spacious lobby area to chill and relax. Plus there’s a great outdoor lounge area with a bunch of comfy chairs and chaises.
It’s a little bit south of the 323 loop, but I would definitely stay here again.
Friendly staff!