Rachford James M Optometrist

VERY rude. asshole spoke in spanish to another saying i only had one contact, pretty much talking crap… UM EXCUSE ME i speak spanish, and have my whole life. I’m mexican american but more whitewashed.
He was a complete jerk, and it was uncomfortable there… all old things there too as in tools and etc.
NO SIR, never going back there again.
Oh and UBER expensive…

I decided to give this place a shot since I read one good review on it but nope, the bad reviews are correct! I called to buy some contacts and the guy who answered the phone was extremely RUDE. He had an attitude. I don’t understand why… definitely not giving them my money and I recommend you guys don’t either.

The optometrist on Adobe… rude he was so nice when I first went in to make an appointment then today’s my appointment he called 11 min ago saying it’s Friday… I wouldn’t have hade an appointment fri wed is my only day off even the card he wrote out said today at 4:30 but he proceeded to give me attitude and tell me I was wrong and then tells me «idk what you want me to do I’m not taking you today I guess I can do sat» I work sat then he tells me «idk what to tell you» lol so now that I’m frustrated and still blind lol I guess I’ll have to find somewhere else with better customer service.

This use to be a great office with great staff. I just recently went there to buy an emergency pair of contacts and the new provider was rude to his staff, pushy to the customer and no customer service skills. I will not go back there again after ten years I have never seen someone talk to their staff in front of customers like she was worthless. Soon after this service I found out Rachford James is no longer the owner he only holds the Yucca Valley office now. They also don’t accept my insurance any longer.

These folks were so helpful to me, a traveler in the area, going backpacking for a week in Joshua Tree. I loved them all!
The story: Every few months, I have to have one eyelash pulled by an optometrist, because it grows into my eye instead of out, the way it’s supposed to. It’s very painful, because it’s putting micro holes in my cornea until it’s taken out. Only an optometrist or ophthalmologist can do it. It’s not that predictable; I have to wait until it begins to hurt, then deal with it.
It started to hurt as I was driving to Joshua Tree from So. Cal. I could not go into the back country with this problem. En route, I stopped at the Foothill Optometry Center in Rancho Cucamonga, near an REI store where I’d stopped for last minute backpacking gear. A staff person at REI referred me.
I explained my situation at Foothill, said that I was a traveler, asked if they could possibly accommodate me. While they did offer to see me much later that day than I could stay, they also said they would charge $ 100, and treated me like I was a really sketchy and skeevy character for walking in off the street with a request for help, instead of the upright citizen and retired-​paraprofessional traveler and backpacker that I am. For that reason, I do not give them a top marks. They get two: one for being willing to see me later than I could stick around, and one for speaking to me, however reluctantly.
By contrast, given the same information, everyone at the Eye Clinic in 29 Palms was very, very friendly, helpful, and full of helpful tips about things to do/​see in 29 Palms, from the billing staff to the glasses tech (especially funny and helpful), to Dr. Rachford, who was professional, thorough, and quick. And they only charged me $ 25! The contrast was striking. Five stars for Eye Clinic in 29 Palms, for sure. I even called their office after the backpacking trip to ask them for another referral, they were that helpful. Highly recommended.
29 Palms has all these lovely murals, and the outside of their office building has one. Bonus! Lots of parking.