Van Nice Eric DVM FAVD AVDC

As others have indicated, Dr. Van Nice’s office manager is unbelievably difficult. No phone call was ever answered directly. All my phone calls went to voice mail. No voice mail was ever answered within four hours. She sent me to the back to weigh my dog on my own, too lazy to even show me where the scale is. Her attitude is, at best, «chilly.» She refused to give me a quote for services over the phone. She ignored requests from my regular vet for the dental report. Dr. Van Nice is professional, good with my dog, explained everything and answered all my questions. I would go back to him, except for the crappy service I received from his manager. I cannot for the life of me understand why he tolerates that kind of behavior. He surely must know about it, as others have written essentially what I have written. Do yourself a favor and look elsewhere. It shouldn’t be this hard to get treatment for your pet, especially when your pet needs immediate treatment, as mine does.

i took my boxer, layla, in to see dr. van nice. he was referred to me by my veterinarian, dr. glover at via verde animal hospital, as my baby was having some serious teeth problems. she had a pit in the back of one of her canines that dr. glover discovered while cleaing her teeth. dr. glover mentioned she may need a root canal or possibly to remove the affected canine. when i met up with dr. van nice, i immediately felt at ease with the process. being that the area affected was difficult to consult without anesthesia, dr. van nice gave me worse case scenarios and the prices associated. after, a few hours of leaving layla with him, i received a call from the assistant letting me know that layla was all done and ready to be picked up. i was delightfully surprised to hear that the work performed was not nearly as extensive as was anticipated and the cost was actually less than quoted. i picked up layla and had a final discussion with dr. van nice about what to expect over the next few days. before we exited, he gave layla a big endearing hug. i would recommend dr. van nice to anyone who wants their pet properly cared for.

Dr Van Nice did an excellent job treating my cat who needed extensive surgery. I was warned about his Assistant/​Office Manager beforehand, by one of my cat’s specialists, so I decided to overlook her chilly customer service. My cat needs a check-​up and perhaps more surgery. I called to make an appointment — this time I couldn’t overlook the Assistant’s demeanor & crappy attitude.
We’ve made an appointment with a different Dr, hopefully he’s as good as Dr Van Nice. Unless the Van Nice is related to this woman I don’t understand why — with all of the complaints — he’d continue to keep her in Customer Service. She may be a great Assistant but he’d have a lot more clients if he hired someone else to handle the phone’s and front desk.

Dr. Van Nice is wonderful. He understands greyhounds and is diligent with their care. He did a wonderful job on our 12 year old hospice dog. I highly recommend him.
His office staff needs some training in returning phone calls and having a ‘customer’ presence. That is my only issue. Getting an appt. was not as easy as it should have been.
How times change: Once I got in to see Dr. Van Nice… He is the BEST. Understands greyhounds and how to deal with them. I highly recommend Dr. Van Nice.
— — - Don’t give up. Keep trying to make an appointment. Dr. Van Nice is worth the effort.
No Stars if I had that option.
After getting the required blood work and ECG, calling 4 times, leaving messages to please call me back so I can set up an appointment, and also sending their email form, it has been a week and they still have not had the courtesy to return my calls. My 11 year old greyhound needs help right away so I am going to take him to another vet who will be considerate of the urgency to treat this dog in need. I am so disappointed. I tried to make an appointment with Dr. Eric because of a recommendation. I will not recommend Dr. Eric to any of my adopters or to anyone else.
Sharyn Deeringer
California Greyhound Adoption Promotion /​NeedleNose Crew
and
Southern California Greyhound Adoption Legion