uDirect IRA Services

I wish I had checked with Unilocal before transferring nearly $ 200K to this organization. They are completely unprofessional and uncooperative in resolving the following issue:
After paying to establish an account not only with uDirect IRA Services, but also with American Estate and Trust (who they represent), I was told that American would not allow the investment I was pursuing. At that point I had to close my account with both uDirect and American, and transfer my funds to Madison Trust in New York (with whom I’m completely satisfied).
Since uDirect controlled my funds for less than a week, I thought they would gladly refund the fees I paid for their (nonexistent) financial services. But NOOOOOOOOOOOOO! They refused to refund my fees because they inserted a clause in their multi-​page, fine print agreement saying that if I want to be certain they’ll approve the investment I chose, that I must clear that decision before establishing the account.
Of course, no one told me that before I sent them a check. It was only after they refused my investment and closed the account that they brought this to my attention.
I strongly recommend you look elsewhere if you’re seeking a trusted financial advisor to administer your self-​directed IRA. You should seek an advisor with integrity, one who understands what it means to represent their client’s interest, and who honors their fiduciary responsibilities. They obviously have no one on staff who is skilled in client relations. This company is very short sighted and is interested only in what is good for uDirect IRA Services, not what is best for their clients.

Have had many issues with this company and finally moved my account. Nice people but they really don’t know what they’re doing. Not a place I would recommend.