Tustin Toyota

Great experience overall. Fourth car we get leased from this dealer and it’s always a smooth transaction. Tarek was helpful and made the process fairly easy. Would definitely recommend coming here for any of your Toyota car needs! ¹⁰⁄₁₀

I came in looking for a Prius, but came out with a Yaris. I’m super pleased with the service by Irving and his manager in helping me get my first car from a dealer. Thanks!

Purchased a Mirai 2 weeks ago. I needed to get the purchase done during lunch, which is a pretty tough requirement. They got it done start to finish in just under two hours, which is impressive.
April Conner and Casey Troncoso were absolutely amazing.
… and of course, the car itself is the future. Way to go Toyota!

I’m writing this review for my mom, Dung N., who purchased a 2016 Scion iM in «Blizzard Pearl» on 6÷17÷16. My mom said that the people who helped her, Ray Golden (Sales & Leasing), Mario Arellano (Hispanic Affair Director), and David Chen (Manager), were «very nice and [provided] good customer service.» My mom also said that Ray and Mario carried out their business with her in a very timely manner, unlike other car dealerships she went to, where they dragged out the appointments and wasted her time.
Thanks for giving my mom a pleasant first-​time car buying experience! :D

Purchased a 2016 Sienna from Casey Troncoso. Couldn’t be happier with his service, level of professionalism and straight forward no games process.
I worked with Casey mostly via email and text, agreed upon a price online and schedule an appointment. The car reserved had been sold but he worked hard the next before to get an exact same vehicle with less miles!
The buying process was simple — Casey had the car pulled up at the time of our appointment, took a test drive, filled out some paperwork and was on our way. He even bought us Subway while we waited to speak with the finance department.
The dealership is very nice, new, comfortable. No sleezey feel here.
If you are buying a Toyota, please do yourself a favor and check out Tustin Toyota and specifically ask for Casey. He’ll take care of you and treat you well in the process!

Just left the dealer with my new Tacoma. Found it yesterday online, requested a quote and a minute later Kyle Tatro called to discuss some numbers. Made an appointment with Kyle for today and an hour after my appointment I had my new truck. Kyle was great, very helpful, and he genuinely cared for us. I’m very glad we found Kyle, he really did try his best to please us. If you want someone that will genuinely care about you and not just making a sale Kyle Tatro is the guy for you. We even got free lunch lol.
Update:
Today, 06÷18÷16 a week after i purchased my Tacoma Kyle and Al the finance manager called. They were able to get me a lower APR! Thank you Al & Kyle for helping me save money!

Went to Tustin Toyota today to get my FJ serviced. Javier was friendly, professional, and efficient. Not surprising as I am a regular here and he is consistent in that regard. During my short wait, I observed the great relationships and service standards that Javier has with new and returning customers (and there are quite a bit of them). Great job Javier and Tustin Toyota Team!
— Bryan

Had a really good experience here. We had previously gone to the Toyota dealership in Irvine and left empty handed with a subpar experience. We came to the dealership and within two minutes Victoria Ieng came up to ask if she could help with anything. She’s personable and friendly and was not pushy in any way. We told her what we were looking for and she guided us towards what we wanted. We looked at a few cars and decided on a minivan, and then went back downstairs to crunch numbers. Victoria brought over Mario Arellano, who was very personable as well. Crunched numbers, got to a number that everyone agreed on, and voila. Car purchased.
My cousin left very happy with his minivan.
There’s a subway inside the dealership, just fyi, if you’re hungry.

If your going to buy a Toyota this the best dealer to buy it from and who better than from Kyle Tatro — internet sales !!! I drove all the way from Las Vegas just to get a car from Kyle because the deal was that unbeatable !!!
Thanks again Kyle for this amazing deal on my Prius !!

Tustin Toyota = Family. That is the best way to explain my 13 year + relationship I’ve had with Tustin Toyota.
Everytime I come in to get my car service, I get such wonderful customer service from the moment I pull-​up and to the moment I leave. The employees are always professional, willing to help, and making sure I am safe in my car.
The service managers have helped me many times to make sure I had the best deal, so I can save money. I am extremely grateful for their help.
The one person I would like to personally thank is Loren Rogers, Assistant Service Manager, because he has helped me SO many times. Loren will explain in full detail about their «MULTIPOINT INSPECTION» and go over his recommendations. Loren is not about selling me anything that I don’t need. LOREN IS ABOUT MAKING SURE I AM SAFE IN MY CAR AND THAT I GET THE BEST CUSTOMER SERVICE. I am extremely grateful for Loren always helping and making sure I have the best deal. I have moved serval times in the last 13 years, and there has been other Toyota dealerships closer to my residence, but I still go back to Tustin Toyota because of the service and friendships I have build, and that includes Loren and the tustin toyota team… THANK YOU LOREN FOR EVERYTHING YOU DO EVERYDAY!
I also want to thank the mechanics that work on my car everytime I visit. They make sure my car is safe every time by performing their «MULTIPOINT INSPECTION» to look at every detail. They even found an extreamly small nail in my tire. AGAIN, THEY LOOK AT EVERY DETAIL OF CAR, IN ORDER FOR ME TO BE SAFE.
Finally, I want to thank the girls that work at the cashier and the staff the brings my car to me after my service. They are always professional and always make me smile.
With all that being said, that is why I believe Tustin Toyota is like family.
Thank you and I will see you again very soon.

Came in this weekend during the memorial day sale and my family and I were helped by Edward Zepeda He walked up to us and greeted us as we pulled up. He began to ask what we were looking for and explained the deals that were going. He was very patient and knowledgeable on the current deals that the dealer had. We have gone to several other dealers and other brand make dealers and I can say we received one of the best services this past weekend. We unfortunately didn’t buy a car but will be returning soon. Thank You Tustin Toyota.
If you want good service be sure to contact Edward at 714−862−3606.

I recently leased Tundra from Toyota Tustin and had a very bad experience!
They are professional liars and crooks. Include sales managers and director.
Tustin Toyota lies to get your money.
Do not have business with them! Save your money!
Good luck!

Went in Monday looking for a RAV4, Casey Troncoso took great Care of me! He was never pushy and very receptive to all questions and concerns I had. Very fair in their pricing and he laid everything out very clearly. Casey was able to work some magic and get me what I really wanted, and it just made my day! Al in finance was very easy going and straight to the point. No pressure to add on the extras if I didn’t want any, he was just very informative. I had a time constraint and the both of them were very helpful in getting me out in time.
I couldn’t have ask for a better team to help me through this process! Thank you guys for a great day and one happy customer!

I recently leased a 2016 Scion iA from Tustin Toyota, and I am very happy with my new car! Jeff took great care of me. He was very personable and genuine. He answered all my questions and worked hard to get me a good deal. He totally understood that I was on a very strict budget and was able to get me a monthly payment that I was comfortable with.
Tony helped me with all the financial details. I am not a money or math person, but he went over all of my options in detail and in a way that I could understand. He answered all of my questions and he put me at ease when I panicked a little bit about my payments.
I definitely recommend getting your next care at Tustin Toyota! Definitely ask for Jeff and Tony, they were the best!

I love this dealer! I bought my new Toyota RAV4 here, and have been taking in for service every so often. When I took my car in for service the first time, a staff member named Adrian Romero was very nice and helpful, and explained everything to me, what to do, where to take the car, and how long it would take for it to be ready. So people, if you want the workers and mechanics to handle your car as if it were the President’s, ask for Adrian and he’ll guide you to the right person. I highly recommend talking to him first, he’s really personable and knowledgeable.

Simply Amazing!!! Casey Troncoso is the best thing that ever happened to Tustin Toyota. His personality and knowledge is superb and it shows. He was the best salesman that I have ever met. He made the whole buying experience so easy and relaxing. He needs to be promoted because he is wise beyond his years. Thank you Casey Troncoso words cannot express how thankful I am of you. God Bless Toyota and God Bless the U.S.

Took in my brand new truck for its first service appointment. Nothing special needed, just the paint and interior protection stuff. Anyway, I drove all the way from Long Beach to be there at 9am anticipating I would be waiting until about 4pm as I was informed over the phone. When I was checking in my truck with my service advisor, Nikole thought I was dropping it off and coming back for it. I informed her that I would be waiting for it because I didn’t have anyone to pick up me up and bring me back later on and I knew that the shuttle could only go a certain distance. She offered me a rental but I told her that the hassle of going through traffic and all wasn’t worth it for me. So she said she’ll try her best to dedicate several guys to work on my truck and get it done as soon as possible. Lo and behold, Nikole had my truck ready by 1pm!!!
Great and outstanding service! I do hope that all the service advisors are as nice and helpful as Nikole!!!
Also, the waiting area is top notch! It has free snacks, coffee, and tea and several televisions! Plus they offer charging stations for your tablets, phones and all!!!

I don’t know why the reviews sat this place is professional because the people there treated me and my friend very rudely. They only negotiate with those that do not understand how financing works because once we started mentioning all the variables and factors and all the business terms, they realized they couldn’t scam us and treated us rudely. They told us to go home and didn’t want to sell us a car, even though we could afford it.
They were firm on prices but we know they are able to provide a better deal. Sucks for them; just lost a sale and will not go back there for a new car in December.

Just buy the Corolla LE from Tustin Toyota.
Casey Troncoso, our internet sales, he is really great and helpful sales we ever met! You can get very good deal from him! 5 stars and thumb up for him!!!
Daniel Simon, the finance manager, he is the best finance manager ever! He will try his best to help you! Another 5stars and 2 thumbs up!!!
We really have a great time in Tustin Toyota, if we are going to buy another car, we will come back!

AMAZING EXPERIENCE!
So I had called this Toyota dealer and I asked if I could talk to a salesman. I got connected with the manager MARIO ARELLANO. I told him my situation about me not having any credit but my girlfriend willing to cosign since her credit was pretty good. He said he would be happy to help me out and that he would text me a confirmation for an appointment the same day. I got the text and confirmed that I would go after work and he was able to.
I arrived a few hours later with my gf. We met and I reiterated the situation and he asked what car was interested in and I told him a Toyota Corolla or Camry (as 2^nd option). He then asked if he can run our credit and we agreed. He told me that he would have a salesman help me out which was RAUL CARDOZO.
Raul did an extraordinary job of helping us find what we wanted and on top of that he is a very friendly man that is easy to talk to. He showed me several new Corollas and different colors and gave me the choice to choose which I wanted. I went for a test drive and liked the car the moment I started driving it. We went back and I explained to him the same situation that I had told Mario. He said he would talk to him to see if he can get us a great deal.
He came back and gave us an amazing deal regardless of being first time buyers. My expectation was a lot better than I had expected. They went above and beyond with their friendly and professional service.
Towards the end TONY LAM, from the financial dept., ran the numbers and gave us different options to choose from. He gave us a discount since we didn’t get all the guarantees because we had told him with school it would be difficult to get all we wanted for the car. He was also very helpful and patient with us.
This is definitely the Toyota dealer to come to. Ask for MARIO ARELLANO or RAUL CARDOZO. They will definitely help you out.
I am happy to have my new 2016 Toyota Corolla S.