Tustin Frame & Art

Not many businesses these days really stands out in my mind when it comes to customer satisfaction and quality of service, but I must say that I am delighted and impressed to have found the Tustin Frame and Art.
This is the third time I have gone here to have a custom picture/​artwork framed. Their prices were about ½ of what Michaels Arts and Crafts was going to charge us and their quality is nothing less than perfection.
The first time I went their to have my wedding portrait custom framed. The frame measured ~3’x4’. The framing was done perfectly, and the price was cheap.
The second time, I brought in some custom artwork. Originally, there were some flaws in the frame (corners were not crisp, nor the edging flush with each other), but after voicing my concerns about them, the owner took it upon herself to redo the frame with no extra charge. Suffice it to say the second time around, she got it perfect.
The third time I went there, I had a silk signing cloth (from our wedding) sewn to a backing board and then framed in a shadow box. I again had a similar experience with another custom frame we had done, the edges weren’t smooth nor flush with each other. Once again, she not only redid the job once, but after seeing the final product a second time, she called us to say she was going to order us an even thicker frame and redo the job a third time. All w/​o any extra charge to us. I was impressed with the fact that she wanted it to be perfect for us.
Suffice to say, it is not every day that I run into a business or individual who prides themselves in their work to the point where it costs 3X’s what they originally thought it was going to take in terms of time and money, but here at Tustin Frame and Art they really do want their customers to be happy and satisfied. She never tried to tell me that what she originally did was all she could do, she always treated me with the utmost respect and wanted to make sure that I walked away happy. I will definitely be taking all of my framing needs back here again.